As iPhone 7 launches, some question Apple's repair policies

1 year 10 months 1 week ago Wednesday, September 07 2016 Sep 7, 2016 Wednesday, September 07, 2016 3:38:00 PM CDT September 07, 2016 in News
By: Hannah Finley, KOMU 8 Reporter
loading

COLUMBIA – With the launch of the iPhone 7 Wednesday, some technicians warn consumers to be aware of the issues they may face with Apple repairs down the road.

The “right to repair” movement says electronic manufacturers like Apple, block repairs and coerce people into buying new products or expensive warranties.

Only technicians certified under Apple can honor product warranties. The other option for consumers is taking damaged devices to third-party repair shops.

iGenie Repair is one of seven third-party repair shops located in Columbia. Owner Justin Martin said it’s important for people to keep their warranties, but there’s often a downside to the services provided by Apple-certified technicians. Repairs by certified technicians can cost more, take longer and have quality-control issues, he said.

“You don’t always know what you’re going to get back. You could be getting a water damaged phone that you don’t know what is going to happen to it in the next six months, and we have seen that quite a bit,” Martin said.

Technicians certified under Apple are often limited to charging manufacturer prices, Martin said. But according to Apple-certified technician Kyle Huebotter, there's a reason for that.

"You're getting genuine Apple parts rather than third-party parts that come from a foreign country. They're coming directly from Apple facilities," Huebotter said.

He said Apple technicians go through specific training.

"These devices are touched by people who've had hours and hours of training to know how to use Apple devices and how to work with them," Huebotter said.

 

More News

Grid
List
COLUMBIA – City council approved two public hearings in August to discuss possible increases to the property tax and sewer... More >>
5 hours ago Monday, July 16 2018 Jul 16, 2018 Monday, July 16, 2018 7:46:00 PM CDT July 16, 2018 in News
JEFFERSON CITY (AP) — Former Gov. Eric Greitens' campaign spent hundreds of thousands of dollars on legal fees in his... More >>
6 hours ago Monday, July 16 2018 Jul 16, 2018 Monday, July 16, 2018 7:03:27 PM CDT July 16, 2018 in News
WASHINGTON, D.C. -- The U.S. House of Representatives passed a bill to rename the Columbia post office located on Walnut... More >>
6 hours ago Monday, July 16 2018 Jul 16, 2018 Monday, July 16, 2018 6:51:00 PM CDT July 16, 2018 in News
CALLAWAY COUNTY - Family, friends and law enforcement continue to search Little Dixie Lake Conservation Area for Jerry Kinman. ... More >>
7 hours ago Monday, July 16 2018 Jul 16, 2018 Monday, July 16, 2018 6:00:00 PM CDT July 16, 2018 in News
JEFFERSON CITY (AP) — Missouri's U.S. senators are standing by the intelligence community's conclusion that the Russians interfered in the... More >>
8 hours ago Monday, July 16 2018 Jul 16, 2018 Monday, July 16, 2018 5:10:30 PM CDT July 16, 2018 in News
KANSAS CITY (AP) — A man who was fatally shot after wounding three Kansas City police officers during a gunfight... More >>
9 hours ago Monday, July 16 2018 Jul 16, 2018 Monday, July 16, 2018 3:30:00 PM CDT July 16, 2018 in News
KANSAS CITY - A group responsible for ballot petition advocating major reform in Jefferson City said they are almost positive... More >>
9 hours ago Monday, July 16 2018 Jul 16, 2018 Monday, July 16, 2018 3:19:00 PM CDT July 16, 2018 in News
COLUMBIA - A dialogue that began in October 2017 among the East Campus community could finally have an answer Monday.... More >>
11 hours ago Monday, July 16 2018 Jul 16, 2018 Monday, July 16, 2018 2:10:00 PM CDT July 16, 2018 in News
KANSAS CITY (AP) — Bidders have spent nearly $80,000 for baseball memorabilia a former Kansas City Royals second baseman put... More >>
11 hours ago Monday, July 16 2018 Jul 16, 2018 Monday, July 16, 2018 1:51:00 PM CDT July 16, 2018 in News
(CNN Money) -- Adidas is racing to make its products more sustainable. The global sportswear maker said Monday that... More >>
11 hours ago Monday, July 16 2018 Jul 16, 2018 Monday, July 16, 2018 1:18:32 PM CDT July 16, 2018 in News
(CNN) -- A common drug used to control blood pressure and help prevent heart failure was announced by the US... More >>
12 hours ago Monday, July 16 2018 Jul 16, 2018 Monday, July 16, 2018 1:05:00 PM CDT July 16, 2018 in News
(CNN) -- US President Donald Trump said Monday he holds both the United States and Russia responsible for the breakdown... More >>
14 hours ago Monday, July 16 2018 Jul 16, 2018 Monday, July 16, 2018 11:08:00 AM CDT July 16, 2018 in News
COLUMBIA - Work to remove several large pin oaks from Mizzou's Francis Quadrangle began Monday after a recent study showed... More >>
14 hours ago Monday, July 16 2018 Jul 16, 2018 Monday, July 16, 2018 10:17:00 AM CDT July 16, 2018 in News
BEIJING (AP) — China announced it filed a World Trade Organization challenge Monday to President Donald Trump's latest tariff threat,... More >>
15 hours ago Monday, July 16 2018 Jul 16, 2018 Monday, July 16, 2018 9:52:57 AM CDT July 16, 2018 in News
HELSINKI (AP) — President Donald Trump and Russia's Vladimir Putin opened their long-awaited summit Monday with a wink and slouch,... More >>
15 hours ago Monday, July 16 2018 Jul 16, 2018 Monday, July 16, 2018 9:37:00 AM CDT July 16, 2018 in News
JEFFERSON CITY - A Jefferson City man died in Iowa Saturday morning during police pursuit. A Fayette County Sheriff's... More >>
16 hours ago Monday, July 16 2018 Jul 16, 2018 Monday, July 16, 2018 8:20:00 AM CDT July 16, 2018 in News
BOONE COUNTY - Boone County deputies investigate a death at North Lakewood Drive and East St. Charles Road. Deputies... More >>
17 hours ago Monday, July 16 2018 Jul 16, 2018 Monday, July 16, 2018 7:15:00 AM CDT July 16, 2018 in News
COLUMBIA- Ragtag Cinema showed the World Cup Final against France and Croatia Sunday on its movie screens free of charge.... More >>
1 day ago Sunday, July 15 2018 Jul 15, 2018 Sunday, July 15, 2018 7:53:00 PM CDT July 15, 2018 in Continuous News
Columbia, MO
Broken Clouds 79°
2am 76°
3am 75°
4am 74°
5am 73°