Better Business Bureau Warns of Netflix Scam

3 years 5 days 12 hours ago March 24, 2014 Mar 24, 2014 Monday, March 24 2014 Monday, March 24, 2014 2:15:00 PM CDT in News
By: Tori Chamberlain, KOMU 8 Digital Producer

COLUMBIA - A new phishing scam is attacking users of the popular video streaming service, Netflix.

The Better Business Bureau issued a warning to consumers about the scam and warned customers to use caution when logging in to their account.

The first step of the scam victims may encounter is a screen that appears when trying to log in to an account. It will say the username was suspended for "unusual activity" and the user must contact Member Services to regain access.

What most consumers are not aware of is the "Member Services" phone number provided is not affiliated with Netflix at all. Someone claiming to be a Netflix support staffer tells the customer their services have been hacked, and they must connect with a technician to fix the problem.

Not only do the scammers attempt to obtain credit card, license and billing information from the customer on the line, but they are able to access sensitive documents within a computer system during that time.

The Better Business Bureau says if customers experience any of the components of the scam, they should hang up as soon as possible to avoid releasing secure information. Anyone who encounters the scam should also change their Netflix password as well as any other website accounts that use the same password.

For more tips on how to identify and avoid the scam click here.

More News

Grid
List
ST. LOUIS (AP) — Prosecutors say a Nigerian citizen living in St. Louis was part of a stolen identity fraud... More >>
1 hour ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 6:35:00 PM CDT in News
FULTON - An area man was arrested Wednesday afternoon on suspicion of stealing, trespassing and property damage. The Fulton... More >>
1 hour ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 6:20:00 PM CDT in Coverage From Callaway
HOLTS SUMMIT - Research published in the Journal of the National Cancer Institute shows colon cancer rates have been steadily... More >>
1 hour ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 6:15:00 PM CDT in News
CALLAWAY COUNTY - Two teenagers were arrested Wednesday and accused of ATV theft. According to a release, Callaway County... More >>
1 hour ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 5:56:00 PM CDT in Coverage From Callaway
COLUMBIA - Former MU Interim Chancellor Hank Foley has accepted the position of president at the New York Institute of... More >>
2 hours ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 4:56:00 PM CDT in Top Stories
CALIFORNIA - Three people were arrested on drug charges Tuesday at the Moniteau County Jail. According to a release... More >>
3 hours ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 4:26:00 PM CDT in News
LAKE OZARK - Police arrested a man Wednesday morning following a vehicle chase in which the suspect allegedly hit a... More >>
3 hours ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 4:03:00 PM CDT in News
JEFFERSON CITY - Jefferson City's transit system, JEFFTRAN, wrapped up a series of six public meetings on Wednesday. JEFFTRAN... More >>
5 hours ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 2:08:00 PM CDT in News
INDEPENDENCE (AP) — A suburban Kansas City police office is hospitalized after being injured in a confrontation after short car... More >>
5 hours ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 1:56:10 PM CDT in News
JEFFERSON CITY (AP) — Lawmakers are advancing a proposal to ban Missouri cities and counties from using red-light cameras. ... More >>
6 hours ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 1:48:48 PM CDT in News
ST. LOUIS (AP) — Chuck Berry fans will have their chance to pay their respects to the late rock 'n'... More >>
6 hours ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 1:45:11 PM CDT in News
MONITEAU COUNTY - Police caught a Kansas City man who is accused of multiple burglaries across Missouri, Pennsylvania and Arkansas... More >>
6 hours ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 1:33:00 PM CDT in News
COLUMBIA - Only one state spends less per capita on its public defender system than Missouri: Mississippi. That could... More >>
8 hours ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 11:27:00 AM CDT in News
JEFFERSON CITY (AP) — The Missouri House has passed a proposal to spend roughly $242 million more than planned this... More >>
8 hours ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 11:23:07 AM CDT in News
JEFFERSON CITY (AP) — Department of Social Services Acting Director Jennifer Tidball said Missouri still is giving money to Planned... More >>
10 hours ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 9:49:00 AM CDT in News
FERGUSON (AP) — Police in Ferguson, Missouri, are investigating after a private security guard shot an armed man at the... More >>
10 hours ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 9:47:37 AM CDT in News
SPRINGFIELD (AP) — A man has been sentenced to life in prison in connection with the 2014 southwestern Missouri shooting... More >>
10 hours ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 9:42:50 AM CDT in News
ST. LOUIS (AP) — Four St. Louis officers are suspended without pay amid internal and criminal investigations over whether they... More >>
10 hours ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 9:36:25 AM CDT in News
Columbia, MO
Broken Clouds 62°
8pm 61°
9pm 60°
10pm 59°
11pm 58°

Select a station to view its upcoming schedule:

Coming Up Next

7:00p
Blindspot
8:00p
Law & Order: Special Victims Unit
9:00p
Chicago P.D.
7:00p
Arrow
8:00p
The 100
9:00p
KOMU 8 News @ Nine on The CW

Tonight's Schedule

7:00p
Blindspot
8:00p
Law & Order: Special Victims Unit
9:00p
Chicago P.D.
7:00p
Arrow
8:00p
The 100
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld