Better Business Bureau Warns of Netflix Scam

3 years 4 months 3 weeks ago Monday, March 24 2014 Mar 24, 2014 Monday, March 24, 2014 2:15:00 PM CDT March 24, 2014 in News
By: Tori Chamberlain, KOMU 8 Digital Producer

COLUMBIA - A new phishing scam is attacking users of the popular video streaming service, Netflix.

The Better Business Bureau issued a warning to consumers about the scam and warned customers to use caution when logging in to their account.

The first step of the scam victims may encounter is a screen that appears when trying to log in to an account. It will say the username was suspended for "unusual activity" and the user must contact Member Services to regain access.

What most consumers are not aware of is the "Member Services" phone number provided is not affiliated with Netflix at all. Someone claiming to be a Netflix support staffer tells the customer their services have been hacked, and they must connect with a technician to fix the problem.

Not only do the scammers attempt to obtain credit card, license and billing information from the customer on the line, but they are able to access sensitive documents within a computer system during that time.

The Better Business Bureau says if customers experience any of the components of the scam, they should hang up as soon as possible to avoid releasing secure information. Anyone who encounters the scam should also change their Netflix password as well as any other website accounts that use the same password.

For more tips on how to identify and avoid the scam click here.

More News

Grid
List
FULTON - The Fulton Police Department received a call about a trespassing in progress at 101 Spruce St. 2:15 a.m.... More >>
2 hours ago Wednesday, August 16 2017 Aug 16, 2017 Wednesday, August 16, 2017 6:22:00 AM CDT August 16, 2017 in News
COLUMBIA - Police were investigating a Tuesday night shooting on the 1400 block of Greensboro Drive. Sgt. Chad Craig... More >>
7 hours ago Wednesday, August 16 2017 Aug 16, 2017 Wednesday, August 16, 2017 1:15:00 AM CDT August 16, 2017 in News
COLUMBIA - Two local groups gathered at City Hall Tuesday to stand in solidarity with the people of Charlottesville and... More >>
13 hours ago Tuesday, August 15 2017 Aug 15, 2017 Tuesday, August 15, 2017 7:32:00 PM CDT August 15, 2017 in Top Stories
COLUMBIA - The Missouri State Highway Patrol reported a third arrest in the death of Clinton police officer Gary Michael.... More >>
14 hours ago Tuesday, August 15 2017 Aug 15, 2017 Tuesday, August 15, 2017 6:40:00 PM CDT August 15, 2017 in News
JEFFERSON CITY – The Missouri Department of Elementary and Secondary Education released results from the statewide Missouri Assessment Program, and... More >>
14 hours ago Tuesday, August 15 2017 Aug 15, 2017 Tuesday, August 15, 2017 6:06:00 PM CDT August 15, 2017 in News
ST. LOUIS (AP) — Attorneys for a Missouri death row inmate are asking the state Supreme Court and Gov. Eric... More >>
16 hours ago Tuesday, August 15 2017 Aug 15, 2017 Tuesday, August 15, 2017 3:56:54 PM CDT August 15, 2017 in News
JEFFERSON CITY (AP) — The Latest on questions about Missouri Attorney General Josh Hawley's residency (all times local): Noon:... More >>
17 hours ago Tuesday, August 15 2017 Aug 15, 2017 Tuesday, August 15, 2017 3:35:00 PM CDT August 15, 2017 in News
JEFFERSON CITY - A different kind of phone scam is emerging — leaving businesses and others vulnerable. Now, there... More >>
17 hours ago Tuesday, August 15 2017 Aug 15, 2017 Tuesday, August 15, 2017 3:21:00 PM CDT August 15, 2017 in News
COLUMBIA - Missouri cities along the path of totality during the eclipse will earn a combined $556,000 in supplemental income,... More >>
17 hours ago Tuesday, August 15 2017 Aug 15, 2017 Tuesday, August 15, 2017 3:04:00 PM CDT August 15, 2017 in Eclipse Impact
MORRISON - Two freight trains collided in the Gasconade County town of Morrison Tuesday afternoon, causing a crew member to... More >>
18 hours ago Tuesday, August 15 2017 Aug 15, 2017 Tuesday, August 15, 2017 2:28:00 PM CDT August 15, 2017 in News
CAMDENTON — A Camden County man was charged after police said he fled from authorities in a high speed chase... More >>
18 hours ago Tuesday, August 15 2017 Aug 15, 2017 Tuesday, August 15, 2017 1:54:00 PM CDT August 15, 2017 in News
COLUMBIA - Columbia Public Schools had its first day of school Tuesday, and the number of students in the school... More >>
19 hours ago Tuesday, August 15 2017 Aug 15, 2017 Tuesday, August 15, 2017 1:30:00 PM CDT August 15, 2017 in News
COLUMBIA — The Columbia Fire Department received a call early Tuesday morning about a man asleep at the wheel of... More >>
19 hours ago Tuesday, August 15 2017 Aug 15, 2017 Tuesday, August 15, 2017 1:17:00 PM CDT August 15, 2017 in News
COLUMBIA (AP) — Veterans United Home Loans who has seen significant growth as a provider of mortgage services will pay... More >>
20 hours ago Tuesday, August 15 2017 Aug 15, 2017 Tuesday, August 15, 2017 12:21:00 PM CDT August 15, 2017 in News
COLUMBIA — Police are investigating after officers found a woman dead inside of a burning vehicle early Tuesday morning. ... More >>
20 hours ago Tuesday, August 15 2017 Aug 15, 2017 Tuesday, August 15, 2017 11:45:00 AM CDT August 15, 2017 in News
AUDRAIN COUNTY — Ralph Eugene Harbit, 62, of Mexico, was found guilty of rape and child molestation after a jury... More >>
21 hours ago Tuesday, August 15 2017 Aug 15, 2017 Tuesday, August 15, 2017 11:00:00 AM CDT August 15, 2017 in News
ST. CHARLES (AP) — A judge will have to decide whether a former eastern Missouri sheriff's deputy and state correctional... More >>
22 hours ago Tuesday, August 15 2017 Aug 15, 2017 Tuesday, August 15, 2017 9:55:19 AM CDT August 15, 2017 in News
CAPE GIRARDEAU (AP) — One person is dead after fire broke out at a home in a rural area near... More >>
23 hours ago Tuesday, August 15 2017 Aug 15, 2017 Tuesday, August 15, 2017 9:35:11 AM CDT August 15, 2017 in News
Columbia, MO
Broken Clouds 73°
9am 75°
10am 77°
11am 79°
12pm 82°

Select a station to view its upcoming schedule:

Coming Up Next

7:00a
Today
11:00a
Rachael Ray
12:00p
KOMU 8 News @ Noon
8:00a
The Steve Wilkos Show
9:00a
The Steve Wilkos Show
10:00a
Jerry Springer

Tonight's Schedule

7:00p
America's Got Talent
8:00p
Marlon
8:30p
Marlon
9:00p
Law & Order: Special Victims Unit
7:00p
Arrow
8:00p
Supernatural
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld