Columbia hospital starts using video chat translators

1 year 5 months 3 weeks ago Thursday, March 31 2016 Mar 31, 2016 Thursday, March 31, 2016 7:16:00 AM CDT March 31, 2016 in News
By: Landon Burke, KOMU 8 Reporter
loading

COLUMBIA - Boone Hospital has started using a new service that allows patients and staff to video chat with professional translators at a moment's notice. 

The "Video Remote Interpreting" (VRI) is a product of the technology company Stratus. The program is run off an ordinary iPad. The service can video call interpretors for 50 different languages, including American sign language.

First, a patient will select their language on the touchscreen tablet. The VRI will then connect the patient to a translator via video chat. Once the patient has found a translator, the two can talk back and forth, and discuss the patient's condition. The translator can then explain to hospital staff what is wrong. The tablets are mounted on stands that can be wheeled around, so the patient can keep his or her translator close at all times.

Boone Hospital spokesperson Martha Johnson said these new devices will make it much easier for non-English speaking patients to communicate with hospital staff. She said efficient communication is important because in a medical emergency, every second counts.

"Our doctors really like this because they can communicate in a timely manner with the patients," Johnson said. "In an emergency situation, where things are changing drastically at times, this allows the physician and our staff that comfort of being able to communicate appropriately and effectively with the patient."

Johnson said these devices would be useful at any hospital, but they are especially needed in Columbia due to the number of foreign students who go to school nearby.

"There are a lot of languages spoken around here, what with the university being in town."

Boone Hospital is not the only health care provider in Columbia to offer translation services. The University Hospital also offers a number of translation options through a language services department. This department offers assistance for non-English speaking patients and deaf patients. In addition to on sight translators, the University Hospital can also provide translators via video chat or telephone call. A University Hospital spokesperson told KOMU 8 News their staff is able to offer translation services in more than 400 languages, all at no additional cost to patients.

Johnson said Boone Hospital first started testing the video chat technology about a year ago. She said hospital staff loved the service so much, they decided to start using the VRI's on a larger scale.

"Within the past 30 days, we've deployed these iPads out to all of the units within the hospital, and in registration," Johnson said.

Medical emergencies will never be easy, but Johnson says she hopes more options for translation services will make trips to the hospital a little easier.

More News

Grid
List
HOUSTON, Mo. (AP) — A fourth person has been charged in the death of a teenager whose burned body was... More >>
1 hour ago Monday, September 25 2017 Sep 25, 2017 Monday, September 25, 2017 2:29:07 PM CDT September 25, 2017 in News
JEFFERSON CITY - The attorney general's office will investigate possible wrongdoing in connection to a civil rights lawsuit over the... More >>
1 hour ago Monday, September 25 2017 Sep 25, 2017 Monday, September 25, 2017 2:23:00 PM CDT September 25, 2017 in News
KANSAS CITY (AP) — A family in western Missouri has received medals for a Korean War veteran 65 years after... More >>
2 hours ago Monday, September 25 2017 Sep 25, 2017 Monday, September 25, 2017 1:00:54 PM CDT September 25, 2017 in News
COLUMBIA – Jess Soehlke is like many college students: involved on campus, surrounded by friends, active in Greek life. ... More >>
4 hours ago Monday, September 25 2017 Sep 25, 2017 Monday, September 25, 2017 11:31:00 AM CDT September 25, 2017 in News
COLUMBIA - Como for Progress held a rally Monday outside the office of Sen. Claire McCaskill’s office to support her... More >>
6 hours ago Monday, September 25 2017 Sep 25, 2017 Monday, September 25, 2017 8:54:00 AM CDT September 25, 2017 in News
COLUMBIA - For many, fall brings thoughts of pumpkin pie, pumpkin carving and decorating, but with temperatures as high as... More >>
8 hours ago Monday, September 25 2017 Sep 25, 2017 Monday, September 25, 2017 7:25:00 AM CDT September 25, 2017 in Top Stories
CAMDENTON (AP) — Authorities say kayakers have found a drowning victim in the Lake of the Ozarks. The... More >>
8 hours ago Monday, September 25 2017 Sep 25, 2017 Monday, September 25, 2017 6:54:00 AM CDT September 25, 2017 in News
KANSAS CITY (AP) — Missouri prisons have been ordered to eliminate smoking after an asthmatic inmate serving a life sentence... More >>
19 hours ago Sunday, September 24 2017 Sep 24, 2017 Sunday, September 24, 2017 8:13:00 PM CDT September 24, 2017 in News
ST. LOUIS — Seven people are facing rioting and resisting arrest charges for their role in a protest that turned... More >>
19 hours ago Sunday, September 24 2017 Sep 24, 2017 Sunday, September 24, 2017 8:05:41 PM CDT September 24, 2017 in News
COLUMBIA – Shoppers at the Columbia Mall got to experience something a little different than normal on Sunday. Local... More >>
20 hours ago Sunday, September 24 2017 Sep 24, 2017 Sunday, September 24, 2017 6:47:00 PM CDT September 24, 2017 in News
COLUMBIA - More than 1000 children and adults visited the Compassion Experience in Columbia as of Sunday. The Compassion... More >>
23 hours ago Sunday, September 24 2017 Sep 24, 2017 Sunday, September 24, 2017 3:48:00 PM CDT September 24, 2017 in News
COLUMBIA - A rally with live music kicked off the 2017 walk for the climate in Columbia Sunday. "We're... More >>
1 day ago Sunday, September 24 2017 Sep 24, 2017 Sunday, September 24, 2017 3:21:00 PM CDT September 24, 2017 in Top Stories
COLUMBIA- Officers responded to a robbery the Sonic Drive-In restaurant at 5700 St. Charles Rd. Saturday night around 10 p.m.,... More >>
1 day ago Sunday, September 24 2017 Sep 24, 2017 Sunday, September 24, 2017 11:32:00 AM CDT September 24, 2017 in News
COLUMBIA- Saturday night, around 7 p.m., a vehicle led a Callaway County Sheriff's deputy on a high-speed chase, according to... More >>
1 day ago Sunday, September 24 2017 Sep 24, 2017 Sunday, September 24, 2017 10:07:00 AM CDT September 24, 2017 in News
COLUMBIA - Jabberwocky Studios unveiled its second mural Sunday in Downtown Optimist Park. Jabberwocky is a local arts program... More >>
1 day ago Sunday, September 24 2017 Sep 24, 2017 Sunday, September 24, 2017 4:47:00 AM CDT September 24, 2017 in News
COLUMBIA – Kerryon Johnson ran for five rushing touchdowns, including four in the first half, as the No. 15 Auburn... More >>
1 day ago Saturday, September 23 2017 Sep 23, 2017 Saturday, September 23, 2017 9:28:00 PM CDT September 23, 2017 in Sports
COLUMBIA - Bikers gathered in Centralia Saturday to show support for a young sexual assault survivor. At least 60... More >>
1 day ago Saturday, September 23 2017 Sep 23, 2017 Saturday, September 23, 2017 7:05:00 PM CDT September 23, 2017 in News
COLUMBIA - Cooper's Landing hosted the first Rock n' Roll River Festival Saturday, where families enjoyed food, a fun atmosphere... More >>
1 day ago Saturday, September 23 2017 Sep 23, 2017 Saturday, September 23, 2017 4:35:00 PM CDT September 23, 2017 in News
Columbia, MO
Broken Clouds 88°
4pm 89°
5pm 89°
6pm 87°
7pm 82°

Select a station to view its upcoming schedule:

Coming Up Next

3:00p
Dr. Phil
4:00p
Jeopardy!
4:30p
Jeopardy!
3:00p
The Robert Irvine Show
4:00p
The Goldbergs
4:30p
The Goldbergs

Tonight's Schedule

7:00p
The Voice
9:01p
The Brave
7:00p
Supergirl
8:00p
Penn & Teller: Fool Us
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld