Columbia residents happy with City Hall help line

9 months 3 days 18 hours ago June 24, 2016 Jun 24, 2016 Friday, June 24 2016 Friday, June 24, 2016 5:36:00 PM CDT in News
By: Austin Hough, KOMU 8 Reporter
loading

COLUMBIA - Residents of Columbia say they are feeling more satisfied than ever when it comes to calling City Hall for assistance.

According to the State of the City report release Wednesday, 62 percent of people who call City Hall say they feel they get the right help needed.

That's a massive jump from 2007, when it was 47 percent.

City officials credit the new customer contact center that eliminated more than half the phone numbers at City Hall.

Previously, there used to be 154 different lines that ran through the building. Now, there's only 70. The decrease in phone lines has cut down the amount of times someone gets transferred from one office to another.

The report also said the city is working towards having one phone line that everyone can call to try and have their issues resolved. In the official city release, the city stated they are planning on "disconnecting excess phone numbers as we reach full implementation."

"There's a pretty good staff involved with meeting citizen's needs," Columbia resident Alex Melise said."As long as you don't get some computer-assisted machine, (one line) could work."

Overall satisfaction stayed around 72 percent for Columbia as well, which is above the regional and national levels by over 20 percent.

More News

Grid
List
JEFFERSON CITY (AP) — Department of Social Services Acting Director Jennifer Tidball said Missouri still is giving money to Planned... More >>
27 minutes ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 9:49:00 AM CDT in News
FERGUSON (AP) — Police in Ferguson, Missouri, are investigating after a private security guard shot an armed man at the... More >>
29 minutes ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 9:47:37 AM CDT in News
SPRINGFIELD (AP) — A man has been sentenced to life in prison in connection with the 2014 southwestern Missouri shooting... More >>
34 minutes ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 9:42:50 AM CDT in News
ST. LOUIS (AP) — Four St. Louis officers are suspended without pay amid internal and criminal investigations over whether they... More >>
40 minutes ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 9:36:25 AM CDT in News
COLUMBIA- Columbia Solid Waste Utilities will open its Hazardous Household Waste Facility Saturday. Columbia residents can drop off their... More >>
2 hours ago March 29, 2017 Mar 29, 2017 Wednesday, March 29 2017 Wednesday, March 29, 2017 7:18:00 AM CDT in News
COLUMBIA - The Family Access Center for Excellence, or FACE , is working to help more families in Boone County... More >>
12 hours ago March 28, 2017 Mar 28, 2017 Tuesday, March 28 2017 Tuesday, March 28, 2017 9:55:00 PM CDT in News
COLUMBIA - The U.S. House voted to repeal a set of Obama-era consumer protection rules Tuesday. The move lets Internet... More >>
12 hours ago March 28, 2017 Mar 28, 2017 Tuesday, March 28 2017 Tuesday, March 28, 2017 9:18:00 PM CDT in News
JEFFERSON CITY (AP) — Members of Missouri's House Budget Committee want to make records of elected officials' flights on the... More >>
13 hours ago March 28, 2017 Mar 28, 2017 Tuesday, March 28 2017 Tuesday, March 28, 2017 8:52:00 PM CDT in News
JEFFERSON CITY - A bill looking to remove construction worker payment restrictions on contractors is moving along in the capitol... More >>
15 hours ago March 28, 2017 Mar 28, 2017 Tuesday, March 28 2017 Tuesday, March 28, 2017 7:09:00 PM CDT in News
COLUMBIA - Crews responded to a vehicle fire on northbound Highway 63 in Columbia around 6:30 Tuesday evening, just south... More >>
15 hours ago March 28, 2017 Mar 28, 2017 Tuesday, March 28 2017 Tuesday, March 28, 2017 7:09:00 PM CDT in News
KANSAS CITY (AP) — Federal prosecutors allege that two Kansas City men killed a man after kidnapping him and attempting... More >>
15 hours ago March 28, 2017 Mar 28, 2017 Tuesday, March 28 2017 Tuesday, March 28, 2017 6:49:00 PM CDT in News
JEFFERSON CITY (AP) — A Missouri appeals court panel said utility regulators had no authority to grant conditional approval for... More >>
16 hours ago March 28, 2017 Mar 28, 2017 Tuesday, March 28 2017 Tuesday, March 28, 2017 6:08:00 PM CDT in News
BUNCETON - A water leak that occurred around 5 p.m. on Tuesday forced the city to turn off the water... More >>
16 hours ago March 28, 2017 Mar 28, 2017 Tuesday, March 28 2017 Tuesday, March 28, 2017 5:49:00 PM CDT in News
JEFFERSON CITY (AP) — A Missouri woman who used her neighbor's home to receive a fraudulent loan was convicted of... More >>
18 hours ago March 28, 2017 Mar 28, 2017 Tuesday, March 28 2017 Tuesday, March 28, 2017 3:44:00 PM CDT in News
JEFFERSON CITY (AP) — The Missouri House gave initial approval to a bill that would overturn a St. Louis ordinance... More >>
18 hours ago March 28, 2017 Mar 28, 2017 Tuesday, March 28 2017 Tuesday, March 28, 2017 3:33:00 PM CDT in News
JEFFERSON CITY – On April 4, Cole County voters will see two propositions on the ballot designed to improve Jefferson... More >>
18 hours ago March 28, 2017 Mar 28, 2017 Tuesday, March 28 2017 Tuesday, March 28, 2017 3:28:00 PM CDT in News
COLUMBIA – The U.S. Fish and Wildlife Service placed native bumblebees on the endangered species list at the start of... More >>
19 hours ago March 28, 2017 Mar 28, 2017 Tuesday, March 28 2017 Tuesday, March 28, 2017 3:06:00 PM CDT in News
ST. LOUIS (AP) — Police said an investigation found that a man apparently fatally shot the mother of his children... More >>
19 hours ago March 28, 2017 Mar 28, 2017 Tuesday, March 28 2017 Tuesday, March 28, 2017 2:20:00 PM CDT in News
Columbia, MO
Broken Clouds 50°
11am 52°
12pm 54°
1pm 56°
2pm 58°

Select a station to view its upcoming schedule:

Coming Up Next

7:00a
Today
11:00a
Rachael Ray
12:00p
KOMU 8 News @ Noon
10:00a
Jerry Springer
11:00a
Jerry Springer
12:00p
Jerry Springer

Tonight's Schedule

7:00p
Blindspot
8:00p
Law & Order: Special Victims Unit
9:00p
Chicago P.D.
7:00p
Arrow
8:00p
The 100
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld