Columbia residents receiving multiple utility bills a month

4 months 1 week 2 days ago December 15, 2016 Dec 15, 2016 Thursday, December 15 2016 Thursday, December 15, 2016 12:57:00 PM CST in News
By: Justice Henderson, KOMU 8 Reporter
loading

COLUMBIA - Several Columbia residents are complaining about getting multiple bills all due in the same month.

Some residents are saying that they are getting a bill that is due at the beginning and end of the month, while others have received more than two bills in the same month. 

Several months ago, the city went through a major system change, which caused a lot of confusion about bills and due dates. This mishap is another extension of issues that have come from the new software.  

Residents went without bills for a couple of months, and then got hit with multiple bills due in the same month. 

In one case, one resident went without bills for the months of September, October and November and later received three bills all due in December. Two of the bills were due a day apart from each other. 

Columbia resident Neisha Goodson said she received two bills in the month of November. 

"I remember because I was so confused because we've never had to pay a utility bill at the end of the month let alone twice in one month!" Goodson said. 

Jim Windsor, assistant director of utilities, said this issue affected about 700 people.

"It's not a normal thing and this shouldn't happen again. It was just because of the problems we had previously in getting those all finalized and this was kind of one of the last things that we are getting fixed." Windsor said. 

The city is willing to work with residents to get this issue under control. Windsor told KOMU people can set up payment plans to help take the load off of the bills that are due.

The city also said that this should be the last issue with bills, and all of the kinks should now be worked out. 

 

More News

Grid
List
FULTON - The Fulton Police Department found a body on Monday that's likely to be that of 31-year-old Carl DeBrodie.... More >>
8 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 8:24:00 PM CDT in News
COLUMBIA- The time has come for Missouri elementary and middle schoolers to take the annual Missouri Assessment Program (MAP) test.... More >>
10 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 6:50:00 PM CDT in News
COLUMBIA - Developers have been busy since the Unified Development Ordinance passed earlier this year. As a result of the... More >>
10 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 6:42:00 PM CDT in News
JEFFERSON CITY - Another way to get around town is entering Missouri's state capital. Uber began operating in Jefferson... More >>
10 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 6:28:00 PM CDT in News
KANSAS CITY, Mo. (AP) — Kansas City, Missouri, police said four people are in custody after one of them allegedly... More >>
11 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 5:53:52 PM CDT in News
JEFFERSON CITY (AP) — Missouri public K-12 schools appear set to get roughly $48 million more in basic aid next... More >>
11 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 5:51:30 PM CDT in News
COLUMBIA – An expert from a group looking to eliminate all things nuclear spoke Tuesday to a crowd of mid-Missourians.... More >>
12 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 4:22:00 PM CDT in News
COLUMBIA – The Equal Employment Opportunity Commission (EEOC) is currently processing a claim of racial discrimination against the Boone County... More >>
12 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 4:02:00 PM CDT in News
FAYETTE - Fayette Resident Megan Monckton said she and her husband had plans to go flying with pilot Charles McCutcheon,... More >>
13 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 3:39:00 PM CDT in News
JEFFERSON CITY – As the law currently stands, it is legal to discriminate against LGBTQ Missourians. House Bill 846,... More >>
13 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 3:30:00 PM CDT in News
FAYETTE – More than 100 people attended the second annual “Never Forget…Never Again” Holocaust Remembrance Day at Linn Memorial Church... More >>
13 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 3:03:00 PM CDT in News
JEFFERSON CITY (AP) — The Missouri Supreme Court said that a woman running a dog kennel can't sue dog advocacy... More >>
14 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 2:53:00 PM CDT in News
ST. LOUIS (AP) — Two children were critically injured after a police chase ended in a crash near Lambert Airport... More >>
14 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 2:45:05 PM CDT in News
JEFFERSON CITY - The Supreme Court of Missouri upheld the decision by a lower court regarding the sentence in a... More >>
15 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 2:00:00 PM CDT in News
JEFFERSON CITY (AP) — Missouri Gov. Eric Greitens has appointed Jackson County Circuit Judge W. Brent Powell to the state... More >>
16 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 12:21:00 PM CDT in News
ST. LOUIS (AP) — Two children are critically injured after a police chase ended in a crash near Lambert Airport... More >>
16 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 12:14:00 PM CDT in News
JEFFERSON CITY (AP) — An advocacy group is pushing a bill that would increase the age of people tried in... More >>
17 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 11:56:54 AM CDT in News
COLUMBIA - A student at Battle High School was taken into police custody on Monday after administrators reported finding drugs... More >>
18 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 10:05:00 AM CDT in News
Columbia, MO
Broken Clouds 58°
5am 63°
6am 62°
7am 62°
8am 62°

Select a station to view its upcoming schedule:

Coming Up Next

4:30a
KOMU 8 News Today
5:00a
KOMU 8 News Today
6:00a
KOMU 8 News Today
4:30a
Paid Program
5:00a
Paid Program
5:30a
Paid Program

Tonight's Schedule

7:00p
Blindspot
8:00p
Law & Order: Special Victims Unit
9:00p
Chicago P.D.
7:00p
Arrow
8:00p
The 100
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld