Columbia updates utility bill software to make bills easier to read

1 year 1 month 3 weeks ago May 03, 2016 May 3, 2016 Tuesday, May 03 2016 Tuesday, May 03, 2016 12:57:00 PM CDT in News
By: Michael Lindquist, KOMU 8 Reporter
loading

COLUMBIA - The City of Columbia bought new billing software designed to make utility bills easier to read.

The new software cost the city $1 million and will give more detail about the utilities used in a billing period.

"In the past, we have been very limited on what sort of historical data we could give the customer, as well as transparency in exactly what they're being charged for," said Columbia Water and Light spokeswoman Connie Kacprowicz.

Ratepayers will see graphs tracking water and electricity usage over the last 24 months.

According to Columbia's City Source, "There will also be a breakdown of charges for each service provided, including base charges, usage charges, taxes, fees, deposits and credits."

Kacprowicz said she hopes the graphs will allow ratepayers to be more informed about their utility consumption.

"So for instance, if you see something shoot way up, like your water consumption, then that might mean you have something like a leak," she said.

City Source states the new system will be implemented this spring, but Kacprowicz said it will likely be in June. 

Columbia resident Hannah Stillman said it's hard to understand what she's paying for.

"I don't know how much electricity I'm actually using," Stillman said. "I know what I pay but I don't know why I pay the amount that I do because I don't know how much I actually use."

She said she might pay more attention to her utility usage if she knew how much she was paying for.

"I would think about what I'm actually using and I would probably be more conscious about the amount of electric that I'm using," Stillman said.

She said she thinks the new billing software will make it easier to track her utility usage month to month.

"I think it would help me," Stillman said. "It would probably only help me if was right there on the bill."

Kacprowicz said the current billing system has been in place since 1997.

"There's a lot of things with the old system that was eating up a lot of staff time," she said. "Not only will it streamline things for customers, but it will also streamline things for staff."

More News

Grid
List
JEFFERSON CITY - The congregation at the First Church of God in Jefferson City was treated to a unique experience... More >>
5 hours ago June 25, 2017 Jun 25, 2017 Sunday, June 25 2017 Sunday, June 25, 2017 4:59:00 PM CDT in News
JEFFERSON CITY, Mo. (AP) — The number of Missouri House races lacking major-party opposition has been on the rise. ... More >>
6 hours ago June 25, 2017 Jun 25, 2017 Sunday, June 25 2017 Sunday, June 25, 2017 4:47:00 PM CDT in News
JEFFERSON CITY - A domestic dispute ended with gunshots Saturday night after the Jefferson City Police responded to a weapons... More >>
8 hours ago June 25, 2017 Jun 25, 2017 Sunday, June 25 2017 Sunday, June 25, 2017 1:53:00 PM CDT in News
ST. JOESPH, Mo. (AP) — Missouri Western State University is closing the oldest residence hall on campus. The St.... More >>
10 hours ago June 25, 2017 Jun 25, 2017 Sunday, June 25 2017 Sunday, June 25, 2017 12:48:00 PM CDT in News
ST. JOSEPH, Mo. (AP) — A northwestern Missouri boy with a rare genetic disorder has fulfilled his dream of being... More >>
10 hours ago June 25, 2017 Jun 25, 2017 Sunday, June 25 2017 Sunday, June 25, 2017 12:40:00 PM CDT in News
COLUMBIA – The Strengthening and Conditioning Factory is hosting a fundraiser for the Children’s Miracle Network on Sunday. The... More >>
16 hours ago June 25, 2017 Jun 25, 2017 Sunday, June 25 2017 Sunday, June 25, 2017 6:11:00 AM CDT in News
COLUMBIA - Four people made it out safely of a house on Rosemary Lane in Columbia Saturday morning after a... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 7:41:00 PM CDT in News
COLUMBIA - Columbia Police responded to shots heard at the 800 block of Spencer Avenue on Saturday just before 5:00... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 5:53:00 PM CDT in News
JEFFERSON CITY - Cheerleaders rolled up their sleeves and got dirty while washing cars Saturday as athletes at Capitol City... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 3:51:00 PM CDT in News
FULTON - A man was taken into custody and charged Friday night after leading authorities on a chase through the... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 3:51:00 PM CDT in News
COLUMBIA - Members of the Central Missouri Radio Association are inviting mid-Missourians to participate in the National Amateur Radio Field... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 3:48:00 PM CDT in News
COLUMBIA – Aspen Dental provided veterans with free services in mid-Missouri and across the U.S. Saturday for the Aspen Day... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 2:29:00 PM CDT in News
JEFFERSON CITY, Mo. (AP) — Some GOP state lawmakers want to give the Missouri attorney general authority to prosecute violations... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 1:21:00 PM CDT in News
ST. LOUIS (AP) — A St. Louis judge has pushed back until Jan. 8 the retrial of a man accused... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 12:59:00 PM CDT in News
ST. LOUIS (AP) — St. Louis County police are investigating the case of a toddler who died after the vehicle... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 12:47:00 PM CDT in News
ST. LOUIS (AP) — St. Louis police are searching for a man now accused of killing a couple and another... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 12:42:00 PM CDT in News
CALLAWAY COUNTY - Callaway County Sheriff’s Office deputies responded to an initial 911 call Saturday morning reporting an airplane flying... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 11:43:00 AM CDT in News
JEFFERSON CITY— The Sam B. Cook Healthplex hosted the 5th Annual Sweatin' to Make a Difference on Saturday. The... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 11:40:00 AM CDT in News
Columbia, MO
Broken Clouds 66°
11pm 62°
12am 60°
1am 59°
2am 56°

Select a station to view its upcoming schedule:

Coming Up Next

10:35p
Sports Extra with Chris Gervino
11:05p
The Simpsons
11:35p
Elementary
10:30p
Family Guy
11:00p
Heartland
12:00a
Northern Borders

Tonight's Schedule

7:00p
Despicable Me
9:00p
Little Big Shots: Forever Young
6:00p
Road House
8:00p
Marvel's Agents of S.H.I.E.L.D.
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld