Customers are upset because of no trash pickup

4 months 2 weeks 6 days ago Wednesday, July 26 2017 Jul 26, 2017 Wednesday, July 26, 2017 3:46:00 PM CDT July 26, 2017 in News
By: Stephanie Sandoval, KOMU 8 Reporter
loading

BOONE COUNTY - Customers are not happy with their trash service, some saying it’s been three weeks without trash pickup. 

AAA Waste Management, a company based out of Fulton, was sold to Advanced Disposal on July 14, according to Mark Nighbor, the Vice President of Marketing & Communications for Advanced Disposal. 

One customer from just outside of the Columbia city limits, said she started noticing after her trash was not picked up the Monday it was scheduled. She said she never received a notice about AAA Waste Management being sold to Advanced Disposal.

“We’re a family of five and the trash has now been mounting for 3 weeks in 100 degree weather,” Sarah Norden said. “So, the situation is getting urgent.”

Norden said she called Advanced Disposal three times.

“They have me reiterate all of my information as if I’m not even in their system and I’ve never once called me to tell me we’re changing your pick up time or this is when you’re trash will be picked up,” Norden. “They just say they will let dispatch know that we need to be picked up.”

Norden said she is switching to a different company. She said, before this, AAA was a great company. 

“AAA was amazing," Norden said. "They were a great company. They were timely. They didn’t leave trash scattered on the ground. They would pick up additional items if you needed them to. They were phenomenal.” 

Norden said she pays $82 quarterly and is completely paid up through August. She said she wants her money back. 

“If you look at not just me, but all of the other homes that have not been picked up, that have paid their bill for an entire quarter and already they’re probably sitting in the same position that we’re sitting in: three weeks of no trash pickup," Norden said. "You’re talking thousands of dollars that this company has that belongs to us for a service that we haven’t received.”  

Nighbor said it’s taking them some time to transition. 

"When I define that covenant, the drivers when they perform that route then all the information about the customers has to be translated into our systems," Nighbor said. "The drivers, the trucks. All the things are transitioned from AAA waste management to Advanced disposal. So, that’s what typically occurs in an acquisition.”

Nighbor said when they took over the company, they were only able to hire some of the drivers. 

“Unfortunately with the AAA drivers, we tried but could only retain 2 out of their 7 drivers,” Nighbor said.  

Nighbor said when they “acquire a company there’s relatively minimal impact on the customers on the company” that they acquire. 

“We tried to get those drivers to come on board but unfortunately we were short and we’re redeploying resources in the form of drivers, trucks, customer care reps to answer the phones and so we once again want to apologize for the impact and the disruption, but it’s gonna be temporary and we’re asking for their patience as we resolve the issues,” Nighbor said.  

Nighbor said they hope to start getting caught up within the next few weeks. 

“And then sustain that with permanent drivers will take a little additional time cause then we have to train them,” Nighbor said. “We have to make sure they know how to operate those vehicles safety. And so it may take a few more weeks for those permanent resources to provide the level of stability that we want.”

Nighbor said they apologize for the disruption and are asking for people to be patience as they resolve the issues. 

More News

Grid
List
COLUMBIA - The Missouri State Highway Patrol has confirmed it has fired Trooper Anthony Piercy. KOMU 8 spoke to... More >>
2 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 8:42:00 PM CST December 15, 2017 in News
COLUMBIA - St. Louis officers arrested a suspect that was on the run in a duplex on Sears Court in... More >>
2 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 8:29:00 PM CST December 15, 2017 in News
COLUMBIA - The application for the top education position in the state, Missouri State Education Board Commissioner, opened Friday leaving... More >>
3 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 8:02:00 PM CST December 15, 2017 in News
BLUE SPRINGS (AP) — A commercial real estate records company based in suburban Kansas City has abruptly shut down, leaving... More >>
3 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 7:42:00 PM CST December 15, 2017 in News
COLUMBIA - The Columbia Fire Department say a house fire that killed a cat Friday afternoon started in the kitchen.... More >>
3 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 7:29:00 PM CST December 15, 2017 in News
COLUMBIA - For the past six years Ryan Shultz, the creator/owner of the Candy Cane Crib, has shared a well-lit... More >>
4 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 7:17:00 PM CST December 15, 2017 in News
COLUMBIA - The Centers for Disease Control and Prevention said around half of adults in the U.S. struggle with understanding... More >>
5 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 6:00:00 PM CST December 15, 2017 in Continuous News
OLATHE, Kan. (AP) — A Blue Springs, Missouri, man has pleaded guilty to kidnapping and raping a sheriff's deputy... More >>
6 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 4:51:08 PM CST December 15, 2017 in News
KANSAS CITY, Mo. (AP) — Ten people are facing federal indictment in a $5.4 million methamphetamine distribution conspiracy. ... More >>
7 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 4:07:15 PM CST December 15, 2017 in News
COLUMBIA - Several new businesses will open in Columbia at the start of the new year. Wheely's Cafe, a... More >>
7 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 3:49:00 PM CST December 15, 2017 in Continuous News
INDEPENDENCE - Police have now cancelled an endangered silver advisory for a 73-year-old woman with dementia who might have been... More >>
7 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 3:43:00 PM CST December 15, 2017 in News
JEFFERSON CITY – The Jefferson City Public School Boundaries Committee began discussions on boundary lines for the city’s new high... More >>
7 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 3:29:00 PM CST December 15, 2017 in News
HOLTS SUMMIT - Holts Summit's board of aldermen met Thursday night to discuss creating a city-owned shelter. Currently, the... More >>
8 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 3:07:00 PM CST December 15, 2017 in News
SEDALIA (AP) — The former administrator of an ambulance service in central Missouri has pleaded guilty to embezzling more... More >>
8 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 2:52:00 PM CST December 15, 2017 in News
COLUMBIA - Police said a 42-year-old woman went missing Friday morning and was considered at risk because of medical conditions.... More >>
9 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 2:11:00 PM CST December 15, 2017 in News
ST. LOUIS (AP) — Some HIV-positive patients in nearly half the counties in Missouri will lose health insurance coverage next... More >>
10 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 1:02:12 PM CST December 15, 2017 in News
ST. LOUIS (AP) — A 37-year-old man is charged in the shooting of two suburban St. Louis police officers who... More >>
11 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 12:28:00 PM CST December 15, 2017 in News
MONTGOMERY CITY - The Montgomery County Coroner's office is investigating how a person died after a house fire Thursday afternoon... More >>
11 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 12:15:00 PM CST December 15, 2017 in News
Columbia, MO
Broken Clouds 35°
12am 35°
1am 35°
2am 35°
3am 35°

Select a station to view its upcoming schedule:

Coming Up Next

10:35p
The Tonight Show Starring Jimmy Fallon
11:37p
Late Night with Seth Meyers
12:37a
Last Call with Carson Daly
11:00p
Rules of Engagement
11:30p
The King of Queens
12:00a
King of the Hill

Tonight's Schedule

7:00p
Blindspot
8:00p
Dateline NBC
7:00p
The 86th Annual Hollywood Christmas Parade
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld