Retired Missouri Veteran Blames VA for Delayed Payments

3 years 4 months 2 weeks ago July 21, 2013 Jul 21, 2013 Sunday, July 21 2013 Sunday, July 21, 2013 7:41:00 PM CDT in News
By: Luke Lyddon, KOMU 8 Reporter

COLUMBIA - A retired Air Force veteran said a new direct deposit program at the VA Medical Center is creating long delays in payments that reimburse him for the cost of getting to the center and back. The VA said the problem reported by DJ Roberts is rare.

The VA began implementing Treasury requirements to process beneficiary travel payments by electronic funds transfer (EFT), effective June 3. But Roberts said the program is poorly designed and the center is five payments behind.

Some veterans received delayed payments and some of them have not received payments at all, Roberts said. "And the biggest complaint was that when they did receive the payments, they had no idea as to what visit to the VA facility it was for."

"The system, the way it is designed at the present time, when you click on the electronic funds transfer portion of your bank statement, it pulls up a box," Roberts said. "And within that box is a category of information with your name, transfer number and more, but there is no reference to the date you were at the VA facility and secondly, what facility that was."

Roberts said he is working with Sen. Claire McCaskill (D), who is initiating a congressional inquiry.

But Supervisor of Patient Benefits, Heather Paxton, said she thinks this is not a major issue.
"I have had some complaints, but if you look at the overall majority of the veterans compared to those who are having issues, we have a very small minority that are actually having issues with this process," Paxton said.

Paxton said change is never easy, and the VA wants to make sure this transition to the new program is positive for the veterans. She said the VA will work with veterans daily to try to figure what is going on with the new system and delayed payments.

Roberts said the Treasury Department in Austin, Texas is too slow to process the payments.

"Many of these people depend on those travel payments to be made in a timely manner and that is not happening."

Some veterans get paid 41.5 cents per mile to travel from their place of residence to the VA medical facility and back, and are compensated based on how far they traveled.

 

More News

Grid
List
COLUMBIA - A proposed overhaul to a section of Columbia city code could soon make the city's parks more friendly... More >>
41 minutes ago December 04, 2016 Dec 4, 2016 Sunday, December 04 2016 Sunday, December 04, 2016 5:53:00 PM CST in News
BRANSON (AP) — Authorities are investigating after a fire damaged a resort condominium building under construction in Branson. ... More >>
43 minutes ago December 04, 2016 Dec 4, 2016 Sunday, December 04 2016 Sunday, December 04, 2016 5:51:20 PM CST in News
CAPE GIRARDEAU (AP) — The New Madrid Fault has had a fair amount of minor seismic activity in recent weeks.... More >>
51 minutes ago December 04, 2016 Dec 4, 2016 Sunday, December 04 2016 Sunday, December 04, 2016 5:42:47 PM CST in News
KANSAS CITY (AP) — A horse drawn carriage was involved in an accident on the Country Club Plaza, injuring three... More >>
53 minutes ago December 04, 2016 Dec 4, 2016 Sunday, December 04 2016 Sunday, December 04, 2016 5:41:15 PM CST in News
NAYLOR (AP) — Two southeast Missouri men have been honored as heroes for saving a man and his toddler son... More >>
6 hours ago December 04, 2016 Dec 4, 2016 Sunday, December 04 2016 Sunday, December 04, 2016 12:04:12 PM CST in News
COLUMBIA - The first Chocolate Festival in Columbia will allow mid-Missouri residents to snack on tasty treats while giving back... More >>
13 hours ago December 04, 2016 Dec 4, 2016 Sunday, December 04 2016 Sunday, December 04, 2016 5:16:00 AM CST in Top Stories
CAMDEN COUNTY - One man was airlifted to the hospital Friday after his vehicle overturned. According to the Missouri... More >>
21 hours ago December 03, 2016 Dec 3, 2016 Saturday, December 03 2016 Saturday, December 03, 2016 9:22:34 PM CST in News
KANSAS CITY (AP) - Authorities are investigating after tools and equipment were stolen from a Kansas City woodworking shop where... More >>
21 hours ago December 03, 2016 Dec 3, 2016 Saturday, December 03 2016 Saturday, December 03, 2016 8:54:00 PM CST in News
KIRKSVILLE - The Kirksville Arts Center broke out in flames Friday evening. According to an email from the Kirksville... More >>
22 hours ago December 03, 2016 Dec 3, 2016 Saturday, December 03 2016 Saturday, December 03, 2016 7:42:00 PM CST in News
COLUMBIA - A film about the life of a Missouri artist and politician was shown for free on Saturday. ... More >>
1 day ago December 03, 2016 Dec 3, 2016 Saturday, December 03 2016 Saturday, December 03, 2016 6:09:00 PM CST in News
JEFFERSON CITY - Stephen Webber has been elected as the new Chair of the Missouri Democratic Party on Saturday. ... More >>
1 day ago December 03, 2016 Dec 3, 2016 Saturday, December 03 2016 Saturday, December 03, 2016 4:12:00 PM CST in News
COLUMBIA - People came to celebrate Kwanzaa early this year at the Progressive Missionary Baptist on Saturday. The African-American... More >>
1 day ago December 03, 2016 Dec 3, 2016 Saturday, December 03 2016 Saturday, December 03, 2016 4:05:00 PM CST in News
SPRINGFIELD (AP) — A Missouri woman faces 12 years in federal prison for leading a fraud scheme. The U.S.... More >>
1 day ago December 03, 2016 Dec 3, 2016 Saturday, December 03 2016 Saturday, December 03, 2016 3:29:38 PM CST in News
COLUMBIA – Over 40 local authors showed off their work and networked with other writers at the Local Authors Open... More >>
1 day ago December 03, 2016 Dec 3, 2016 Saturday, December 03 2016 Saturday, December 03, 2016 2:55:00 PM CST in News
COLUMBIA - Around 10 a.m. Saturday, a man driving his car northbound near Highway 63 and Stadium flipped over. No... More >>
1 day ago December 03, 2016 Dec 3, 2016 Saturday, December 03 2016 Saturday, December 03, 2016 11:38:33 AM CST in Top Stories
JEFFERSON CITY (AP) — Missouri lawmakers have struggled to find a way to pay for repairs along thousands of miles... More >>
1 day ago December 03, 2016 Dec 3, 2016 Saturday, December 03 2016 Saturday, December 03, 2016 10:59:00 AM CST in News
ST. LOUIS (AP) — Missouri is seeing a startling decline in methamphetamine lab seizures, but it isn't because users are... More >>
1 day ago December 03, 2016 Dec 3, 2016 Saturday, December 03 2016 Saturday, December 03, 2016 10:50:00 AM CST in News
COLUMBIA - The Women's Symphony League kicked off the annual Holiday Home Tour, which is its biggest fundraiser of the... More >>
1 day ago December 03, 2016 Dec 3, 2016 Saturday, December 03 2016 Saturday, December 03, 2016 4:12:00 AM CST in News
Columbia, MO
Broken Clouds 39°
7pm 38°
8pm 37°
9pm 36°
10pm 35°

Select a station to view its upcoming schedule:

Coming Up Next

6:00p
Football Night in America
7:20p
Sunday Night Football
10:30p
KOMU 8 News @ 10
6:00p
Labyrinth
8:00p
Marvel's Agents of S.H.I.E.L.D.
9:00p
KOMU 8 News @ Nine on The CW

Tonight's Schedule

6:00p
Football Night in America
7:20p
Sunday Night Football
6:00p
Labyrinth
8:00p
Marvel's Agents of S.H.I.E.L.D.
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld