Retired Missouri Veteran Blames VA for Delayed Payments

2 years 6 months 3 weeks ago July 21, 2013 Jul 21, 2013 Sunday, July 21 2013 Sunday, July 21, 2013 7:41:00 PM CDT in News
By: Luke Lyddon, KOMU 8 Reporter

COLUMBIA - A retired Air Force veteran said a new direct deposit program at the VA Medical Center is creating long delays in payments that reimburse him for the cost of getting to the center and back. The VA said the problem reported by DJ Roberts is rare.

The VA began implementing Treasury requirements to process beneficiary travel payments by electronic funds transfer (EFT), effective June 3. But Roberts said the program is poorly designed and the center is five payments behind.

Some veterans received delayed payments and some of them have not received payments at all, Roberts said. "And the biggest complaint was that when they did receive the payments, they had no idea as to what visit to the VA facility it was for."

"The system, the way it is designed at the present time, when you click on the electronic funds transfer portion of your bank statement, it pulls up a box," Roberts said. "And within that box is a category of information with your name, transfer number and more, but there is no reference to the date you were at the VA facility and secondly, what facility that was."

Roberts said he is working with Sen. Claire McCaskill (D), who is initiating a congressional inquiry.

But Supervisor of Patient Benefits, Heather Paxton, said she thinks this is not a major issue.
"I have had some complaints, but if you look at the overall majority of the veterans compared to those who are having issues, we have a very small minority that are actually having issues with this process," Paxton said.

Paxton said change is never easy, and the VA wants to make sure this transition to the new program is positive for the veterans. She said the VA will work with veterans daily to try to figure what is going on with the new system and delayed payments.

Roberts said the Treasury Department in Austin, Texas is too slow to process the payments.

"Many of these people depend on those travel payments to be made in a timely manner and that is not happening."

Some veterans get paid 41.5 cents per mile to travel from their place of residence to the VA medical facility and back, and are compensated based on how far they traveled.

 

More News

Grid
List
CAMDEN COUNTY - Mid County Fire Protection District responded to a residential fire southeast of Camdenton late Wednesday afternoon. ... More >>
2 hours ago February 12, 2016 Feb 12, 2016 Friday, February 12 2016 Friday, February 12, 2016 8:06:00 PM CST in News
COLUMBIA - The Business Loop 70 Community Improvement District, or CID, has applications open for residents, business owners or registered... More >>
3 hours ago February 12, 2016 Feb 12, 2016 Friday, February 12 2016 Friday, February 12, 2016 7:09:00 PM CST in News
JEFFERSON CITY - The Federal Emergency Management Agency, or FEMA, announced additional disaster assistance for renters in Missouri affected by... More >>
4 hours ago February 12, 2016 Feb 12, 2016 Friday, February 12 2016 Friday, February 12, 2016 6:06:00 PM CST in News
KANSAS CITY (AP) — Kansas City has created a plan in the city budget to tear down about 800 vacant... More >>
6 hours ago February 12, 2016 Feb 12, 2016 Friday, February 12 2016 Friday, February 12, 2016 4:32:00 PM CST in News
FERGUSON (AP) — Ferguson's mayor says city leaders warned U.S. Department of Justice negotiators last month that they couldn't guarantee... More >>
6 hours ago February 12, 2016 Feb 12, 2016 Friday, February 12 2016 Friday, February 12, 2016 4:19:22 PM CST in News
COLUMBIA – Columbia Public Schools will recommend three individuals to fill critical vacancies within the school district to the Board... More >>
6 hours ago February 12, 2016 Feb 12, 2016 Friday, February 12 2016 Friday, February 12, 2016 3:59:00 PM CST in News
JEFFERSON CITY - Funding would increase by $76 million for public schools if the budget proposed by the House Appropriations... More >>
6 hours ago February 12, 2016 Feb 12, 2016 Friday, February 12 2016 Friday, February 12, 2016 3:35:00 PM CST in News
COLUMBIA - The Better Business Bureau recently announced it received 2,500 complaints regarding online dating services during 2015. Regional... More >>
7 hours ago February 12, 2016 Feb 12, 2016 Friday, February 12 2016 Friday, February 12, 2016 3:20:00 PM CST in News
JEFFERSON CITY – Sedalia man sentenced to seven years without parole for distributing methamphetamine. United States Attorney for the... More >>
8 hours ago February 12, 2016 Feb 12, 2016 Friday, February 12 2016 Friday, February 12, 2016 2:32:00 PM CST in News
COLUMBIA - An animal control officer in Boone County said she does not see animal torture or mutilation cases that... More >>
8 hours ago February 12, 2016 Feb 12, 2016 Friday, February 12 2016 Friday, February 12, 2016 2:31:00 PM CST in News
JEFFERSON CITY — Capital Region Medical Center and the Jefferson City Medical Group have teamed up for a new pain... More >>
10 hours ago February 12, 2016 Feb 12, 2016 Friday, February 12 2016 Friday, February 12, 2016 12:22:38 PM CST in News
SPRINGFIELD (AP) — A Springfield man has been charged with assaulting a woman on the Missouri State University campus and... More >>
10 hours ago February 12, 2016 Feb 12, 2016 Friday, February 12 2016 Friday, February 12, 2016 12:00:00 PM CST in News
GRANBY (AP) — Environmental officials say mine waste removal efforts are gearing up in southwest Missouri. Liz Hagenmaier, of... More >>
10 hours ago February 12, 2016 Feb 12, 2016 Friday, February 12 2016 Friday, February 12, 2016 11:53:00 AM CST in News
MORGAN COUNTY — A fatal crash on U.S. Highway 50 Thursday morning left a high school student dead with another... More >>
11 hours ago February 12, 2016 Feb 12, 2016 Friday, February 12 2016 Friday, February 12, 2016 11:01:56 AM CST in News
KANSAS CITY (AP) — A judge has denied a public vote on a proposed convention hotel in downtown Kansas City.... More >>
12 hours ago February 12, 2016 Feb 12, 2016 Friday, February 12 2016 Friday, February 12, 2016 10:24:00 AM CST in News
KANSAS CITY (AP) — Officials are trying to hammer out a deal to address competing water needs of south-central Kansas... More >>
12 hours ago February 12, 2016 Feb 12, 2016 Friday, February 12 2016 Friday, February 12, 2016 10:09:00 AM CST in News
COLUMBIA - A Stephens College senior was invited to the 2016 New York Fashion Week which began Thursday. The first... More >>
12 hours ago February 12, 2016 Feb 12, 2016 Friday, February 12 2016 Friday, February 12, 2016 9:52:00 AM CST in News
ST. LOUIS (AP) — A man is dead after being shot, then dropped off at a St. Louis hospital. ... More >>
13 hours ago February 12, 2016 Feb 12, 2016 Friday, February 12 2016 Friday, February 12, 2016 9:08:06 AM CST in News
Interactive Radar Columbia, MO
Broken Clouds 21°
11pm 17°
12am 16°
1am 14°
2am 11°

Select a station to view its upcoming schedule:

Coming Up Next

10:00 pm
KOMU 8 News @ 10
10:35 pm
The Tonight Show Starring Jimmy Fallon
11:37 pm
Late Night with Seth Meyers
10:30 pm
Cougar Town
11:00 pm
Raising Hope
11:30 pm
Community

Tonight's Schedule

7:00 pm
Caught On Camera with Nick Cannon
8:00 pm
Grimm
9:00 pm
Dateline NBC
7:00 pm
The Vampire Diaries
8:00 pm
The Originals
9:00 pm
KOMU 8 News @ Nine on The CW
9:30 pm
Seinfeld