Gasconade County Woman Says Company Failed to Complete Job

3 years ago January 28, 2013 Jan 28, 2013 Monday, January 28 2013 Monday, January 28, 2013 5:03:57 PM CST in News
By: Julia Manning

GASCONADE COUNTY - A Bay woman says a local contractor failed to finish a renovation job at her home, leaving the work open to the elements and costing her hundreds in additional damage. Rita Overturf said after realizing the lap siding on her home held in too much moisture causing the substrate to rot, it needed to be replaced or the front end of her home would collapse within six to eight months.

In late October, Overturf said she hired Thurmond Brothers Construction to do the the work. The Sullivan-based company is owned by brothers Steve and Mark Thurmond, who are also the duo behind Sullivan Insulation. Overturf said she initially had a positive experience with the company as Mark Thurmond handled all monetary negotiations in an efficient, professional manner. But Overturf said soon after signing a contract and paying $9,493 up front, she learned Mark Thurmond was deployed to Afghanistan and Steve Thurmond would be taking over the project. Overturf said this is when the problems began.

"He (Steve) told me he had a couple of jobs to finish first, so he wanted to wait to start mine so he could finish it all at one time," Overturf said. "The first time he came, towards the end of November, he took down my guttering and some of the siding and said he would be back on Monday. He never came back."

Overturf said Thurmond came later that week, claiming the man he hired to help with the job had quit. She said Thurmond proceeded to make a few more sporadic visits to the home in a two-month period, cutting a hole around a tree in her deck without framing it back in, taking the threshold off her crawl space door, and leaving the deck on a jack. Overturf said Thurmond's last visit was right before Christmas and he left saying he would return on the "next good weather day." She said she has not heard from him since.

After no sign of Thurmond for almost a month, Overturf felt she had been ripped off.

"I panicked," Overturf said. "It's seven dollars short of $9,500. That's not easy to come up with...and actually I'm in a bind now. I don't know how I'm going to get my house fixed. I almost wish if he was going to steal from me he would've just taken the check, and instead he took the check and did a lot of damage to my house."

That damage has left a six-inch gap between her deck and back door, allowing cold air and water to seep through into the home, causing her kitchen tile to come loose. Overturf has shoved blankets and towels into the space as well as put up a tarp over the open threshold in an attempt to keep the moisture out. She said her heating bill increased more than $200 in the last month. Thurmond also left the torn down guttering and other signs of his unfinished business on full display throughout her lawn.

Overturf said she has been relentless in her efforts to contact Thurmond.

"I mean I went ballistic...like 50 calls to his business phone," Overturf said. "It just rings, and rings, I used to get his voicemail and now I can't get the answering machine or anything. I call every other day and once I realized he stole my money I called continuously and I couldn't reach him from my cell phone or my home phone."

Steve Thurmond did return KOMU 8's calls and said Overturf has not called the business number since his last visit to the home.

"She has not called my business phone in more than three weeks and last time I went out and talked to her I told her I can't come back until it's above 40 degrees so I can paint," Thurmond said.

Last week the temperature was above 40 degrees at least three days. Overturf said she saw no sign of Thurmond.

"We've had many good days," Overturf said. "He could've done woodwork, and carpentry work, painting is the minor stuff, I could do that myself. I need the carpentry work done. There's some very serious work that needs to be done here and it's carpentry work. If he can't do it, he can't just charge me for slapping on some paint. My house will still fall in the front yard."

Thurmond said he has had other engagements.

"Yes we've had some good days off and on but the good days I''ve had I've always been on another job or had to finish up something else," Thurmond said.

Thurmond claims the job is 50 percent or more done and he has full plans to finish it.

"I'm not going to ship up and not finish the job...one thing, I got tools up there," Thurmond said. "I wasn't going to pack up and leave the job, if I wasn't going to be back up there I wouldn't leave tools sitting around ..I'm not planning on not doing the job I just need a couple of good days to get up there and get stuff done."

If this doesn't happen, Overturf feels she is all out of options.

"What can I do? I can't come up with another $9,500 to get it fixed, and it needs to be fixed soon, or I don't have a home," Overturf said.

Overturf regrets not being more detailed when making her decision to hire Thurmond.

Mike Odneal, the branch manager for the Better Business Bureau of Mid-Missouri stresses the importance of details, urging consumers to do their research before choosing a company.

"There are a lot of resources out there for researching companies and we also ask people to talk in person and make sure they're visiting the sites and locations of people who have had construction done by this specific company," Odneal said. "You should also talk to references in detail about how the company performed in the past."

Odneal said contracts are also crucial to ensuring you don't get your money taken away. He recommends making your payments in increments.

"A good way to do it is if you pay a third up front based on a contract and agreement that you have," Odneal said. "Then once there's a certain milestone achieved you pay a little more. Then, don't pay the full amount until the job is completely finished to your satisfaction."

Odneal found one informational claim against the Thurmond Brothers in his system, dating back to 2005, but the system does not have details going that far back.

Overturf hopes others will learn from her situation.

"Be more thorough before you hire anybody," Overturf said. "Do better background checks and make sure they have done reputable work with other people and never pay upfront. That was so stupid of me to do."

As of Monday afternoon, Overturf said she had not heard from Thurmond.

 

 

More News

Grid
List
COLUMBIA - After heavy rains this year, a small business in the basement of the Parkade Center was one of... More >>
1 day ago February 08, 2016 Feb 8, 2016 Monday, February 08 2016 Monday, February 08, 2016 8:11:14 PM CST in Continuous News
JEFFERSON CITY - Data from the Missouri Ethics Commission revealed Missouri lawmakers as a whole received fewer gifts from lobbyists... More >>
3 hours ago February 09, 2016 Feb 9, 2016 Tuesday, February 09 2016 Tuesday, February 09, 2016 7:11:28 PM CST in Continuous News
COLUMBIA - A student brought a BB gun to West Middle School Tuesday, a week after a student at Lange... More >>
4 hours ago February 09, 2016 Feb 9, 2016 Tuesday, February 09 2016 Tuesday, February 09, 2016 6:09:03 PM CST in Continuous News
JEFFERSON CITY, Mo. (AP) — The Missouri Supreme Court has upheld the conviction of a southwest Missouri man who told... More >>
5 hours ago February 09, 2016 Feb 9, 2016 Tuesday, February 09 2016 Tuesday, February 09, 2016 5:28:58 PM CST in Continuous News
COLUMBIA - A ride to a trailer park ended with two people jumping from a moving car after a gun... More >>
6 hours ago February 09, 2016 Feb 9, 2016 Tuesday, February 09 2016 Tuesday, February 09, 2016 3:58:01 PM CST in Continuous News
JEFFERSON CITY, Mo. (AP) — The Missouri Supreme Court said a recent amendment to the state constitution doesn't mean some... More >>
6 hours ago February 09, 2016 Feb 9, 2016 Tuesday, February 09 2016 Tuesday, February 09, 2016 4:04:36 PM CST in Continuous News
JEFFERSON CITY - Following the resignation of three UM Board of Curators since November, lawmakers at the state capital hope... More >>
7 hours ago February 09, 2016 Feb 9, 2016 Tuesday, February 09 2016 Tuesday, February 09, 2016 3:10:36 PM CST in Continuous News
JEFFERSON CITY - The Missouri Right to Life organization held its Pro-Life Action Day on the first floor rotunda of... More >>
7 hours ago February 09, 2016 Feb 9, 2016 Tuesday, February 09 2016 Tuesday, February 09, 2016 2:52:17 PM CST in Continuous News
COLUMBIA - Colleges and universities are viewing the Business Loop 70 as an area "easily accessible" for students. Higher... More >>
7 hours ago February 09, 2016 Feb 9, 2016 Tuesday, February 09 2016 Tuesday, February 09, 2016 2:45:51 PM CST in Continuous News
FERGUSON, Mo. (AP) — The Ferguson City Council is expected to vote Tuesday on a police and court reform proposal... More >>
8 hours ago February 09, 2016 Feb 9, 2016 Tuesday, February 09 2016 Tuesday, February 09, 2016 2:35:25 PM CST in Continuous News
JEF FERSON CITY, Mo. (AP) — A drug that treats heroin overdoses could become easier to acquire in Missouri under... More >>
8 hours ago February 09, 2016 Feb 9, 2016 Tuesday, February 09 2016 Tuesday, February 09, 2016 2:32:45 PM CST in Continuous News
COLUMBIA - A second MU official announced his resignation Tuesday. The Executive Vice Chancellor of Health Affairs, Dr. Hal Williamson,... More >>
8 hours ago February 09, 2016 Feb 9, 2016 Tuesday, February 09 2016 Tuesday, February 09, 2016 2:26:28 PM CST in Continuous News
COLUMBIA - The Columbia Police Department accused an MU Student Tuesday of first degree burglary and armed criminal action. ... More >>
8 hours ago February 09, 2016 Feb 9, 2016 Tuesday, February 09 2016 Tuesday, February 09, 2016 1:59:04 PM CST in Continuous News
JEFFERSON CITY (AP) — Legislation requiring a private company to scrutinize Missouri's welfare rolls won initial approval in the House.... More >>
9 hours ago February 09, 2016 Feb 9, 2016 Tuesday, February 09 2016 Tuesday, February 09, 2016 12:39:07 PM CST in Continuous News
KANSAS CITY, Mo. (AP) — A 24-year-old Kansas City man was charged in the 2012 slaying of a 60-year-old man... More >>
10 hours ago February 09, 2016 Feb 9, 2016 Tuesday, February 09 2016 Tuesday, February 09, 2016 12:29:23 PM CST in Continuous News
JEFFERSON CITY - The Saline County sheriff forced to resign yesterday pleaded guilty in federal court Tuesday for stealing close... More >>
10 hours ago February 09, 2016 Feb 9, 2016 Tuesday, February 09 2016 Tuesday, February 09, 2016 12:20:07 PM CST in Continuous News
JEFFERSON CITY - The Cole County Prosecuting Attorney's Office said Tuesday a Jefferson City woman was found guilty of Driving... More >>
10 hours ago February 09, 2016 Feb 9, 2016 Tuesday, February 09 2016 Tuesday, February 09, 2016 11:53:19 AM CST in Continuous News
ST. LOUIS (AP) — One of North America's biggest makers of aluminum foil is seeking bankruptcy protection, saying it plans... More >>
12 hours ago February 09, 2016 Feb 9, 2016 Tuesday, February 09 2016 Tuesday, February 09, 2016 10:19:22 AM CST in Continuous News
Interactive Radar Columbia, MO
Broken Clouds 20°
11pm 20°
12am 20°
1am 19°
2am 18°

Select a station to view its upcoming schedule:

Coming Up Next

10:35 pm
The Tonight Show Starring Jimmy Fallon
11:37 pm
Late Night with Seth Meyers
12:37 am
Last Call with Carson Daly
10:30 pm
Cougar Town
11:00 pm
Raising Hope
11:30 pm
Community

Tonight's Schedule

7:00 pm
Hollywood Game Night
8:00 pm
Chicago Med
9:00 pm
Chicago Fire
7:00 pm
The Flash
8:00 pm
iZombie
9:00 pm
KOMU 8 News @ Nine on The CW
9:30 pm
Seinfeld