Gasconade County Woman Says Company Failed to Complete Job

3 years 3 months 3 days ago January 28, 2013 Jan 28, 2013 Monday, January 28 2013 Monday, January 28, 2013 5:03:00 PM CST in News
By: Julia Manning

GASCONADE COUNTY - A Bay woman says a local contractor failed to finish a renovation job at her home, leaving the work open to the elements and costing her hundreds in additional damage. Rita Overturf said after realizing the lap siding on her home held in too much moisture causing the substrate to rot, it needed to be replaced or the front end of her home would collapse within six to eight months.

In late October, Overturf said she hired Thurmond Brothers Construction to do the the work. The Sullivan-based company is owned by brothers Steve and Mark Thurmond, who are also the duo behind Sullivan Insulation. Overturf said she initially had a positive experience with the company as Mark Thurmond handled all monetary negotiations in an efficient, professional manner. But Overturf said soon after signing a contract and paying $9,493 up front, she learned Mark Thurmond was deployed to Afghanistan and Steve Thurmond would be taking over the project. Overturf said this is when the problems began.

"He (Steve) told me he had a couple of jobs to finish first, so he wanted to wait to start mine so he could finish it all at one time," Overturf said. "The first time he came, towards the end of November, he took down my guttering and some of the siding and said he would be back on Monday. He never came back."

Overturf said Thurmond came later that week, claiming the man he hired to help with the job had quit. She said Thurmond proceeded to make a few more sporadic visits to the home in a two-month period, cutting a hole around a tree in her deck without framing it back in, taking the threshold off her crawl space door, and leaving the deck on a jack. Overturf said Thurmond's last visit was right before Christmas and he left saying he would return on the "next good weather day." She said she has not heard from him since.

After no sign of Thurmond for almost a month, Overturf felt she had been ripped off.

"I panicked," Overturf said. "It's seven dollars short of $9,500. That's not easy to come up with...and actually I'm in a bind now. I don't know how I'm going to get my house fixed. I almost wish if he was going to steal from me he would've just taken the check, and instead he took the check and did a lot of damage to my house."

That damage has left a six-inch gap between her deck and back door, allowing cold air and water to seep through into the home, causing her kitchen tile to come loose. Overturf has shoved blankets and towels into the space as well as put up a tarp over the open threshold in an attempt to keep the moisture out. She said her heating bill increased more than $200 in the last month. Thurmond also left the torn down guttering and other signs of his unfinished business on full display throughout her lawn.

Overturf said she has been relentless in her efforts to contact Thurmond.

"I mean I went ballistic...like 50 calls to his business phone," Overturf said. "It just rings, and rings, I used to get his voicemail and now I can't get the answering machine or anything. I call every other day and once I realized he stole my money I called continuously and I couldn't reach him from my cell phone or my home phone."

Steve Thurmond did return KOMU 8's calls and said Overturf has not called the business number since his last visit to the home.

"She has not called my business phone in more than three weeks and last time I went out and talked to her I told her I can't come back until it's above 40 degrees so I can paint," Thurmond said.

Last week the temperature was above 40 degrees at least three days. Overturf said she saw no sign of Thurmond.

"We've had many good days," Overturf said. "He could've done woodwork, and carpentry work, painting is the minor stuff, I could do that myself. I need the carpentry work done. There's some very serious work that needs to be done here and it's carpentry work. If he can't do it, he can't just charge me for slapping on some paint. My house will still fall in the front yard."

Thurmond said he has had other engagements.

"Yes we've had some good days off and on but the good days I''ve had I've always been on another job or had to finish up something else," Thurmond said.

Thurmond claims the job is 50 percent or more done and he has full plans to finish it.

"I'm not going to ship up and not finish the job...one thing, I got tools up there," Thurmond said. "I wasn't going to pack up and leave the job, if I wasn't going to be back up there I wouldn't leave tools sitting around ..I'm not planning on not doing the job I just need a couple of good days to get up there and get stuff done."

If this doesn't happen, Overturf feels she is all out of options.

"What can I do? I can't come up with another $9,500 to get it fixed, and it needs to be fixed soon, or I don't have a home," Overturf said.

Overturf regrets not being more detailed when making her decision to hire Thurmond.

Mike Odneal, the branch manager for the Better Business Bureau of Mid-Missouri stresses the importance of details, urging consumers to do their research before choosing a company.

"There are a lot of resources out there for researching companies and we also ask people to talk in person and make sure they're visiting the sites and locations of people who have had construction done by this specific company," Odneal said. "You should also talk to references in detail about how the company performed in the past."

Odneal said contracts are also crucial to ensuring you don't get your money taken away. He recommends making your payments in increments.

"A good way to do it is if you pay a third up front based on a contract and agreement that you have," Odneal said. "Then once there's a certain milestone achieved you pay a little more. Then, don't pay the full amount until the job is completely finished to your satisfaction."

Odneal found one informational claim against the Thurmond Brothers in his system, dating back to 2005, but the system does not have details going that far back.

Overturf hopes others will learn from her situation.

"Be more thorough before you hire anybody," Overturf said. "Do better background checks and make sure they have done reputable work with other people and never pay upfront. That was so stupid of me to do."

As of Monday afternoon, Overturf said she had not heard from Thurmond.

 

 

More News

Grid
List
WARRENTON, Mo. — A black bear briefly trapped by Missouri wildlife experts clearly has made some tracks across the state... More >>
9 minutes ago May 03, 2016 May 3, 2016 Tuesday, May 03 2016 Tuesday, May 03, 2016 9:17:00 AM CDT in News
COLUMBIA – A driver escaped injury Tuesday after the car he was driving lost control and landed on top of... More >>
23 minutes ago May 03, 2016 May 3, 2016 Tuesday, May 03 2016 Tuesday, May 03, 2016 9:03:00 AM CDT in News
SPRINGFIELD (AP) — Police are investigating a Springfield man's death earlier this year as a homicide. The Springfield... More >>
1 hour ago May 03, 2016 May 3, 2016 Tuesday, May 03 2016 Tuesday, May 03, 2016 7:46:57 AM CDT in News
COLUMBIA - Changes to the Columbia city code would require storm shelters in future public schools, joint commissions and fire... More >>
4 hours ago May 03, 2016 May 3, 2016 Tuesday, May 03 2016 Tuesday, May 03, 2016 4:40:00 AM CDT in News
ST. LOUIS (AP) — A jury in St. Louis has ordered Johnson & Johnson to pay $55 million to a... More >>
4 hours ago May 03, 2016 May 3, 2016 Tuesday, May 03 2016 Tuesday, May 03, 2016 4:38:29 AM CDT in News
JEFFERSON CITY (AP) — The Missouri House has passed a bill to bar cities, counties and law enforcement agencies from... More >>
4 hours ago May 03, 2016 May 3, 2016 Tuesday, May 03 2016 Tuesday, May 03, 2016 4:34:00 AM CDT in News
JEFFERSON CITY (AP) — Missouri students in private schools would be eligible for the state's A+ Scholarship under a bill... More >>
4 hours ago May 03, 2016 May 3, 2016 Tuesday, May 03 2016 Tuesday, May 03, 2016 4:31:01 AM CDT in News
JEFFERSON CITY (AP) — Missouri Republicans' decade long effort to require people to show photo identification when voting has cleared... More >>
5 hours ago May 03, 2016 May 3, 2016 Tuesday, May 03 2016 Tuesday, May 03, 2016 4:24:14 AM CDT in News
JEFFERSON CITY (AP) — Some Missouri lawmakers want to protect lodging websites such as Airbnb from local ordinances that could... More >>
5 hours ago May 03, 2016 May 3, 2016 Tuesday, May 03 2016 Tuesday, May 03, 2016 4:21:58 AM CDT in News
COLUMBIA - Columbia celebrated National Travel and Tourism Week Tuesday with an event at Reynolds Alumni Center on the MU... More >>
5 hours ago May 03, 2016 May 3, 2016 Tuesday, May 03 2016 Tuesday, May 03, 2016 4:11:00 AM CDT in News
COLUMBIA - Following the May 1 national decision date for college choices, the Vice Provost for Enrollment Management at the... More >>
10 hours ago May 02, 2016 May 2, 2016 Monday, May 02 2016 Monday, May 02, 2016 10:31:00 PM CDT in News
JEFFERSON CITY — Missouri lawmakers are trying to change immigration laws throughout the state. The Emerging Issues Committee within... More >>
13 hours ago May 02, 2016 May 2, 2016 Monday, May 02 2016 Monday, May 02, 2016 8:21:00 PM CDT in News
COLUMBIA- Doctors say cases of Melanoma are on the rise this year, and they hope National Melanoma Monday, observed on... More >>
15 hours ago May 02, 2016 May 2, 2016 Monday, May 02 2016 Monday, May 02, 2016 6:22:00 PM CDT in News
COLUMBIA - Rachel Brekhus, a member of Race Matters, Friends, spoke at the Columbia City Council meeting regarding the Columbia... More >>
15 hours ago May 02, 2016 May 2, 2016 Monday, May 02 2016 Monday, May 02, 2016 6:18:00 PM CDT in News
COLUMBIA - The director of the city's Office of Cultural Affairs presented the first official city flag design to The... More >>
15 hours ago May 02, 2016 May 2, 2016 Monday, May 02 2016 Monday, May 02, 2016 6:16:00 PM CDT in News
COLUMBIA - The Columbia Public Works Department was recognized for “model practices” during its recent reaccreditation by the American Public... More >>
15 hours ago May 02, 2016 May 2, 2016 Monday, May 02 2016 Monday, May 02, 2016 5:35:00 PM CDT in News
COLUMBIA - In a 28-year study, researchers at MU found a child's social interactions affect their health. "What we've... More >>
16 hours ago May 02, 2016 May 2, 2016 Monday, May 02 2016 Monday, May 02, 2016 5:21:00 PM CDT in News
COLUMBIA - The city is moving forward with the Columbia Regional Airport Terminal Master Plan. On Monday, the city council... More >>
17 hours ago May 02, 2016 May 2, 2016 Monday, May 02 2016 Monday, May 02, 2016 4:26:00 PM CDT in News
Columbia, MO
Broken Clouds 49°
10am 54°
11am 58°
12pm 63°
1pm 64°

Select a station to view its upcoming schedule:

Coming Up Next

7:00a
Today
11:00a
Rachael Ray
12:00p
KOMU 8 News @ Noon
9:00a
The Steve Wilkos Show
10:00a
Crazy Talk
10:30a
Crazy Talk

Tonight's Schedule

7:00p
The Voice
8:00p
Chicago Med
9:00p
Chicago Fire
7:00p
The Flash
8:00p
Containment
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld