Health Insurance Exchange Open But Not Working

3 years 7 months 15 minutes ago November 25, 2013 Nov 25, 2013 Monday, November 25 2013 Monday, November 25, 2013 4:09:00 PM CST in News
By: Paige Hornor, KOMU 8, Reporter
loading

COLUMBIA - Missouri's Health Exchange website is preventing buyers from signing up for health insurance. Since the marketplace opened October 1st, it's continually crashed and has not been able to handle traffic.

Missouri's exchange is operated by the federal government so state government cannot provide much help. A spokesperson for the Missouri Hospital Association says it's one reason Missouri's exchange is not working.

"Other states that have chosen to do their own exchanges generally are easier to sign up on," Dave Dillon said. "Missouri is probably more difficult through that federal exchange because we made a decision not to create an exchange and we specifically prohibited the state from getting involved in that process so other states are probably seeing a little less pain when it comes to getting enrolled."

An insurance broker in Columbia says he's telling his clients to wait to sign up.

"Until they get the website up and running, we can't do anything about it. It's like a company that isn't ready to go into business, the sales force can't do anything until they go into business or they are up and running," Collin McCarty said.

McCarty said security risks are another reason he's not enrolling his clients yet. The Associated Press released details of a government memo that contained concerns about a "high security risk" for the health insurance website, at the end of October.

People running into problems with the website can turn to navigators for help. Navigators and insurance counselors are certified individuals hired to provide assistance to those looking and signing up for insurance. One navigator tells KOMU she's received calls from people being unable to sign up online.

But Robin Corderman runs in to many of the same problems people have at home. Error messages such as, "your account is temporarily unavailable" or "the system is unavailable" pop up.

"I think part of the problem with navigators is they are there to build that information for people and for groups and when the site isn't there to complete the transaction it becomes problematic for them because they have to use the same resources as an individual would and walk them through it," Dillon said.

"What we are doing is at this point, we call the 800 number and it takes about 20 or 30 minutes," Corderman said.

Three or four weeks after the phone call, the customer will be notified that their application is finished. Then, you can enroll in a plan. Corderman says Primaris has assisted over 700 Missourians since October.

"The website is working much smoother. Still glitches, but it improves every week and we've had several successful enrollments." Corderman said.

Marilyn Tavenner, Centers for Medicare and Medicaid Services administrator, apologized for the website's glitches in a U.S. House hearing on October 29th and said it will be fixed.

According to an article by the Associated Press, officials say the website should be able to handle the year-end flood of customers.

Despite the website's glitches, Dillon says it is important to start looking at options now.

"We are still encouraging people to do what they can to investigate what resources are available to them, what policies they might be eligible for," Dillon said.

Some resources are the Kaiser Foundation, Enroll Missouri and Cover Missouri. All of the sites will help estimate your plan and give you information, but they do not get you signed up.

To sign up, a navigator, insurance company, insurance broker or hospital can help fill out an application. You can also print a paper application from healthcare.gov and mail it or call 1-800-318-2596.

"I think it's better to do something to get as far as you can to get that application in the pipeline so in a few weeks you might know your tax credits." Corderman said. "If you can research the plans that you want, you can really move forward once you get the eligibility letter."

According to a report released by the U.S. Department of Health and Human Services, 751 Missourians signed up for insurance plans through the marketplace in October.

The deadline to enroll for an insurance plan that begins January 1st is December 23rd. However, enrollment is open until March 31st. After then, you will face fines from the Internal Revenue Service.

Related Stories

More News

Grid
List
WASHINGTON (AP) — The Supreme Court has ruled that churches have the same right as other charitable groups to seek... More >>
2 hours ago June 26, 2017 Jun 26, 2017 Monday, June 26 2017 Monday, June 26, 2017 9:26:00 AM CDT in News
ST. LOUIS (AP) — A Confederate monument will be removed by Friday from a St. Louis park under a deal... More >>
2 hours ago June 26, 2017 Jun 26, 2017 Monday, June 26 2017 Monday, June 26, 2017 9:16:00 AM CDT in News
KANSAS CITY, Mo. (AP) — Roughly 200 law enforcers including the FBI have searched the county jail in Kansas City,... More >>
3 hours ago June 26, 2017 Jun 26, 2017 Monday, June 26 2017 Monday, June 26, 2017 8:35:28 AM CDT in News
COLUMBIA - Westlake Ace Hardwares throughout Missouri are collecting donations from customers to purchase fans. Those fans then go... More >>
4 hours ago June 26, 2017 Jun 26, 2017 Monday, June 26 2017 Monday, June 26, 2017 7:21:00 AM CDT in News
WASHINGTON (AP) — Before the Supreme Court justices begin their long summer break, they're poised to act on the Trump... More >>
7 hours ago June 26, 2017 Jun 26, 2017 Monday, June 26 2017 Monday, June 26, 2017 4:45:00 AM CDT in News
JEFFERSON CITY - The congregation at the First Church of God in Jefferson City was treated to a unique experience... More >>
19 hours ago June 25, 2017 Jun 25, 2017 Sunday, June 25 2017 Sunday, June 25, 2017 4:59:00 PM CDT in News
JEFFERSON CITY, Mo. (AP) — The number of Missouri House races lacking major-party opposition has been on the rise. ... More >>
19 hours ago June 25, 2017 Jun 25, 2017 Sunday, June 25 2017 Sunday, June 25, 2017 4:47:00 PM CDT in News
JEFFERSON CITY - A domestic dispute ended with gunshots Saturday night after the Jefferson City Police responded to a weapons... More >>
22 hours ago June 25, 2017 Jun 25, 2017 Sunday, June 25 2017 Sunday, June 25, 2017 1:53:00 PM CDT in News
ST. JOSEPH (AP) — Missouri Western State University is closing the oldest residence hall on campus. The St. Joseph... More >>
23 hours ago June 25, 2017 Jun 25, 2017 Sunday, June 25 2017 Sunday, June 25, 2017 12:48:00 PM CDT in News
ST. JOSEPH, Mo. (AP) — A northwestern Missouri boy with a rare genetic disorder has fulfilled his dream of being... More >>
23 hours ago June 25, 2017 Jun 25, 2017 Sunday, June 25 2017 Sunday, June 25, 2017 12:40:00 PM CDT in News
COLUMBIA – The Strengthening and Conditioning Factory is hosting a fundraiser for the Children’s Miracle Network on Sunday. The... More >>
1 day ago June 25, 2017 Jun 25, 2017 Sunday, June 25 2017 Sunday, June 25, 2017 6:11:00 AM CDT in News
COLUMBIA - Four people made it out safely of a house on Rosemary Lane in Columbia Saturday morning after a... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 7:41:00 PM CDT in News
COLUMBIA - Columbia Police responded to shots heard at the 800 block of Spencer Avenue on Saturday just before 5:00... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 5:53:00 PM CDT in News
JEFFERSON CITY - Cheerleaders rolled up their sleeves and got dirty while washing cars Saturday as athletes at Capitol City... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 3:51:00 PM CDT in News
FULTON - A man was taken into custody and charged Friday night after leading authorities on a chase through the... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 3:51:00 PM CDT in News
COLUMBIA - Members of the Central Missouri Radio Association are inviting mid-Missourians to participate in the National Amateur Radio Field... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 3:48:00 PM CDT in News
COLUMBIA – Aspen Dental provided veterans with free services in mid-Missouri and across the U.S. Saturday for the Aspen Day... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 2:29:00 PM CDT in News
JEFFERSON CITY, Mo. (AP) — Some GOP state lawmakers want to give the Missouri attorney general authority to prosecute violations... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 1:21:00 PM CDT in News
Columbia, MO
Broken Clouds 76°
1pm 76°
2pm 78°
3pm 78°
4pm 78°

Select a station to view its upcoming schedule:

Coming Up Next

12:00p
KOMU 8 News @ Noon
12:30p
Inside Edition
1:00p
Days of Our Lives
12:00p
Jerry Springer
1:00p
Maury
2:00p
Judge Alex

Tonight's Schedule

7:00p
American Ninja Warrior
9:00p
Spartan: Ultimate Team Challenge
7:00p
Supergirl
8:00p
Whose Line Is It Anyway?
8:30p
Whose Line Is It Anyway?
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld