Hotline Can't Guarantee an Answer

4 years 4 months 3 weeks ago Monday, July 22 2013 Jul 22, 2013 Monday, July 22, 2013 3:22:00 PM CDT July 22, 2013 in News
By: Lexi Spivak, KOMU-8 Reporter
loading

COLUMBIA - The City said that there are not enough resources to constantly man the phone lines responsible for broken meter complaints. Thirty calls by KOMU 8 News Thursday night went unanswered between 4:30 p.m. and 6:00 p.m.

"We currently, and in the foreseeable future, do not have the resources to staff our offices on weekends or Holidays," said Steven Sapp with the Public Works Department in an email to KOMU.

"Basically it's economics and our data shows that really our failure rates on meters are fairly low," he said. "So to staff someone on Saturdays when we are enforcing parking meters simply wouldn't make economic sense to us and is not fiscally responsible."

The hotline also goes unstaffed during the last few hours of the workday, even though drivers are required to pay the meter.

The phone line hours are 8:00 a.m. till 4:00 p.m. according to a hotline operator contacted by KOMU 8 News Friday morning.

Parking Enforcement Agent Kim Heibel gave some advice about what to do if your call does go unanswered. If no one answers the phone, they can leave a message with their complaint.

Drivers can bring in the ticket if one is issued and the department would do further research based on personal records of previous parking tickets to see if a reimbursement is in order.

Kim said options like the new credit card meters on Ninth Street are helping make her job easier and was being perceived well by the public.

 

More News

Grid
List
POPLAR BLUFF, Mo. (AP) — A city official in the southeast Missouri town of Poplar Bluff faces criminal charges... More >>
25 minutes ago Wednesday, December 13 2017 Dec 13, 2017 Wednesday, December 13, 2017 4:07:52 PM CST December 13, 2017 in News
COLUMBIA - Authorities have given the all clear after investigating a possible explosive device around the Hearnes Center shuttle bus... More >>
40 minutes ago Wednesday, December 13 2017 Dec 13, 2017 Wednesday, December 13, 2017 3:53:00 PM CST December 13, 2017 in News
AUGUSTA, Ga. (AP) — A federal grand jury has indicted a Missouri man with making threatening phone calls to... More >>
1 hour ago Wednesday, December 13 2017 Dec 13, 2017 Wednesday, December 13, 2017 3:11:24 PM CST December 13, 2017 in News
KLIEVER - Deputies discovered stolen property in the woods near Kliever, Missouri. Police said they were alerted to the... More >>
2 hours ago Wednesday, December 13 2017 Dec 13, 2017 Wednesday, December 13, 2017 1:39:00 PM CST December 13, 2017 in News
AUDRAIN COUNTY - Authorities identified the man found injured on a county road, and who later died, as Antonio Jefferson.... More >>
3 hours ago Wednesday, December 13 2017 Dec 13, 2017 Wednesday, December 13, 2017 1:12:00 PM CST December 13, 2017 in News
COLUMBIA - As Columbia Regional Airport plans to expand, it got a push from Mayor Brian Treece. Treece called... More >>
3 hours ago Wednesday, December 13 2017 Dec 13, 2017 Wednesday, December 13, 2017 12:37:00 PM CST December 13, 2017 in News
Jefferson City - While the Republican Congress in Washington is working on a plan to overhaul the country's tax system,... More >>
4 hours ago Wednesday, December 13 2017 Dec 13, 2017 Wednesday, December 13, 2017 12:18:00 PM CST December 13, 2017 in News
COLUMBIA – The University of Missouri hit a major fundraising milestone, announcing Wednesday it reached the $1 billion mark. ... More >>
4 hours ago Wednesday, December 13 2017 Dec 13, 2017 Wednesday, December 13, 2017 12:08:00 PM CST December 13, 2017 in News
MILLER COUNTY - Prosecutors charged a Miller County man with failing to comply with sex offender registration for a third... More >>
6 hours ago Wednesday, December 13 2017 Dec 13, 2017 Wednesday, December 13, 2017 9:44:00 AM CST December 13, 2017 in News
COLUMBIA – The growth of Columbia Regional Airport is set to take another step forward Wednesday morning. Mayor Brian... More >>
8 hours ago Wednesday, December 13 2017 Dec 13, 2017 Wednesday, December 13, 2017 8:04:00 AM CST December 13, 2017 in News
COLUMBIA - SWAT teams broke in to a home on Fir Place following a standoff early Wednesday, but did not... More >>
8 hours ago Wednesday, December 13 2017 Dec 13, 2017 Wednesday, December 13, 2017 7:55:00 AM CST December 13, 2017 in News
COLUMBIA - For people in jail, it's sometimes difficult to get together the funds to bail out. That's where... More >>
18 hours ago Tuesday, December 12 2017 Dec 12, 2017 Tuesday, December 12, 2017 10:24:00 PM CST December 12, 2017 in News
MONTGOMERY, Ala. - Alabama Republican Roy Moore, beset by allegations of sexual misconduct, lost his bid to become a senator.... More >>
19 hours ago Tuesday, December 12 2017 Dec 12, 2017 Tuesday, December 12, 2017 9:30:00 PM CST December 12, 2017 in News
JEFFERSON CITY - The former Cole County Chief Juvenile Officer sued his former boss and the Cole County Commission Tuesday,... More >>
21 hours ago Tuesday, December 12 2017 Dec 12, 2017 Tuesday, December 12, 2017 7:33:00 PM CST December 12, 2017 in News
BOONE COUNTY - An abandoned car caught fire Tuesday at the intersection of East Broadway and South Rolling Hills Road.... More >>
21 hours ago Tuesday, December 12 2017 Dec 12, 2017 Tuesday, December 12, 2017 7:21:00 PM CST December 12, 2017 in News
Update: Police said the investigation into the Monday Old Hawthorne homicide revealed a home invasion and drug use. Investigators... More >>
21 hours ago Tuesday, December 12 2017 Dec 12, 2017 Tuesday, December 12, 2017 7:21:00 PM CST December 12, 2017 in News
COLUMBIA - Missouri has entered in a new foster care study that will look at foster parent recruitment and retention.... More >>
21 hours ago Tuesday, December 12 2017 Dec 12, 2017 Tuesday, December 12, 2017 6:51:00 PM CST December 12, 2017 in News
AUDRAIN COUNTY - A criminal investigation was underway Tuesday after a man's death and a vehicle fire. Foul play was... More >>
23 hours ago Tuesday, December 12 2017 Dec 12, 2017 Tuesday, December 12, 2017 5:08:00 PM CST December 12, 2017 in News
Columbia, MO
Broken Clouds 56°
5pm 52°
6pm 49°
7pm 46°
8pm 43°

Select a station to view its upcoming schedule:

Coming Up Next

4:00p
Jeopardy!
4:30p
Jeopardy!
5:00p
KOMU 8 News @ 5
4:00p
The Goldbergs
4:30p
The Goldbergs
5:00p
American Dad!

Tonight's Schedule

7:00p
The Wall
8:00p
Golden Globe 75th Anniversary Special
7:00p
Riverdale
8:00p
Dynasty
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld