Hotline Can't Guarantee an Answer

4 years 11 months 1 day ago Monday, July 22 2013 Jul 22, 2013 Monday, July 22, 2013 3:22:00 PM CDT July 22, 2013 in News
By: Lexi Spivak, KOMU-8 Reporter
loading

COLUMBIA - The City said that there are not enough resources to constantly man the phone lines responsible for broken meter complaints. Thirty calls by KOMU 8 News Thursday night went unanswered between 4:30 p.m. and 6:00 p.m.

"We currently, and in the foreseeable future, do not have the resources to staff our offices on weekends or Holidays," said Steven Sapp with the Public Works Department in an email to KOMU.

"Basically it's economics and our data shows that really our failure rates on meters are fairly low," he said. "So to staff someone on Saturdays when we are enforcing parking meters simply wouldn't make economic sense to us and is not fiscally responsible."

The hotline also goes unstaffed during the last few hours of the workday, even though drivers are required to pay the meter.

The phone line hours are 8:00 a.m. till 4:00 p.m. according to a hotline operator contacted by KOMU 8 News Friday morning.

Parking Enforcement Agent Kim Heibel gave some advice about what to do if your call does go unanswered. If no one answers the phone, they can leave a message with their complaint.

Drivers can bring in the ticket if one is issued and the department would do further research based on personal records of previous parking tickets to see if a reimbursement is in order.

Kim said options like the new credit card meters on Ninth Street are helping make her job easier and was being perceived well by the public.

 

More News

Grid
List
COLUMBIA - Columbia Water & Light's outage map showed 1,500 customers without power in central and northeastern Columbia Sunday morning.... More >>
1 hour ago Sunday, June 24 2018 Jun 24, 2018 Sunday, June 24, 2018 8:53:00 AM CDT June 24, 2018 in News
COLUMBIA - MU has saved money and reduced emissions through its long-term energy efficiency programs. The university has reduced... More >>
1 hour ago Sunday, June 24 2018 Jun 24, 2018 Sunday, June 24, 2018 8:20:00 AM CDT June 24, 2018 in Top Stories
ST. LOUIS - An attorney is suing a nonprofit group connected to former Gov. Eric Greitens for its records. ... More >>
12 hours ago Saturday, June 23 2018 Jun 23, 2018 Saturday, June 23, 2018 9:52:00 PM CDT June 23, 2018 in News
RIYADH, Saudi Arabia (AP) — Outside a sprawling mall in the Saudi capital, Riyadh, young single men and women walk... More >>
15 hours ago Saturday, June 23 2018 Jun 23, 2018 Saturday, June 23, 2018 6:21:17 PM CDT June 23, 2018 in News
COLUMBIA - One softball player is setting her team up for success before she leaves for college. On Saturday,... More >>
17 hours ago Saturday, June 23 2018 Jun 23, 2018 Saturday, June 23, 2018 4:54:00 PM CDT June 23, 2018 in News
COLUMBIA - The discussion on community policing continues to ripple through Columbia after a citywide meeting Saturday. The City... More >>
18 hours ago Saturday, June 23 2018 Jun 23, 2018 Saturday, June 23, 2018 3:31:00 PM CDT June 23, 2018 in News
KANSAS CITY, Mo. (AP) — Kansas City police are investigating the shooting death of a man near a house in... More >>
18 hours ago Saturday, June 23 2018 Jun 23, 2018 Saturday, June 23, 2018 3:12:00 PM CDT June 23, 2018 in News
(CNN) -- White House press secretary Sarah Sanders said she was kicked out of a Virginia restaurant by its owner... More >>
19 hours ago Saturday, June 23 2018 Jun 23, 2018 Saturday, June 23, 2018 2:47:00 PM CDT June 23, 2018 in News
COLUMBIA (AP) — The wife of a former University of Missouri football coach is helping her husband remember the details... More >>
19 hours ago Saturday, June 23 2018 Jun 23, 2018 Saturday, June 23, 2018 2:18:00 PM CDT June 23, 2018 in News
COLUMBIA – Reaching all generations was the goal of one Columbia woman on Saturday. Cheryl Miller is the president... More >>
20 hours ago Saturday, June 23 2018 Jun 23, 2018 Saturday, June 23, 2018 1:03:00 PM CDT June 23, 2018 in News
CAMDEN COUNTY - Two teenage boys suffered serious injuries in an ATV accident Friday night, according to the Missouri State... More >>
1 day ago Saturday, June 23 2018 Jun 23, 2018 Saturday, June 23, 2018 9:34:00 AM CDT June 23, 2018 in News
ST. LOUIS (AP) — A national gathering in St. Louis in September will focus on election security. Missouri... More >>
1 day ago Saturday, June 23 2018 Jun 23, 2018 Saturday, June 23, 2018 7:54:00 AM CDT June 23, 2018 in News
FULTON - The city of Fulton kicked off their annual Street Festival in style Friday with live music, a carnival,... More >>
1 day ago Saturday, June 23 2018 Jun 23, 2018 Saturday, June 23, 2018 2:23:00 AM CDT June 23, 2018 in News
KANSAS CITY, Kan. (AP) — A 30-year-old inmate was charged Friday with capital murder in the shooting deaths of... More >>
1 day ago Friday, June 22 2018 Jun 22, 2018 Friday, June 22, 2018 8:41:21 PM CDT June 22, 2018 in News
BOONVILLE - People will see a few more cars drive through town this weekend, as the city celebrates its annual... More >>
1 day ago Friday, June 22 2018 Jun 22, 2018 Friday, June 22, 2018 5:41:00 PM CDT June 22, 2018 in News
BOONVILLE – Police said a technician at a local gas station found an internal skimmer device inside a gas pump... More >>
1 day ago Friday, June 22 2018 Jun 22, 2018 Friday, June 22, 2018 4:49:00 PM CDT June 22, 2018 in News
CALLAWAY COUNTY - A Fulton man could face more than 200 years in prison after being found guilty of 12... More >>
1 day ago Friday, June 22 2018 Jun 22, 2018 Friday, June 22, 2018 4:01:00 PM CDT June 22, 2018 in News
JEFFERSON CITY – The U.S. House passed the 2018 farm bill, formally known as the Agriculture and Nutrition Act of... More >>
1 day ago Friday, June 22 2018 Jun 22, 2018 Friday, June 22, 2018 3:49:00 PM CDT June 22, 2018 in News
Columbia, MO
Broken Clouds 76°
10am 82°
11am 84°
12pm 87°
1pm 88°