International group awards Boone County for call center

1 year 7 months 6 days ago December 15, 2015 Dec 15, 2015 Tuesday, December 15 2015 Tuesday, December 15, 2015 8:40:00 AM CST in News
By: Louie Kaczmarek, KOMU 8 Reporter
loading

COLUMBIA – Boone County Joint Communications joined a group of only four other dispatch centers in the world with the honor of being Tri-ACE Accredited.

The International Academies of Emergency Dispatch awarded BCJC with the accreditation for its performance handling emergency medical, fire and police calls.

“There’s guidelines, or standards, that the organization requires for this type of accreditation,” deputy director Joe Piper said. “Not only did we meet those standards, we exceeded them.”

The IAED requires less than three percent standard deviation of error in taking emergency calls to qualify for the accreditation. Their website says there are more than 6,000 dispatch centers in the world.

BCJC said the three important aspects of operation that led them to receiving the international honor over other centers were county funding, following specific protocol and a high level of training.

“We won’t even let an employee on the call center floor if they haven’t mastered our training,” Joint Communications Director Chad Martin said.

In addition to the Tri-ACE Accreditation, BCJC is one of only seven dispatch centers in the world to have Emergency Police Dispatch Accreditation. Despite the praise, the communications center said it has no desire to boast about the awards.

“There’s plenty of others like us that could be getting this type of recognition,” Piper said. “They just either choose not to follow this specific organization’s guidelines or they may simply not have the funding we’re lucky enough to have.”

Piper said BCJC will formally receive the award in Columbia, but does not yet know specifically when.

More News

Grid
List
COLUMBIA - The Show Me States Games began officially with a torch run ending at Shelter Insurance in Columbia. ... More >>
7 minutes ago July 21, 2017 Jul 21, 2017 Friday, July 21 2017 Friday, July 21, 2017 5:37:00 PM CDT in Continuous News
PUTNAM COUNTY - The Putnam County Sheriff's Department issued an Endangered SILVER Advisory for a missing adult on Friday, July... More >>
1 hour ago July 21, 2017 Jul 21, 2017 Friday, July 21 2017 Friday, July 21, 2017 4:40:00 PM CDT in News
COLUMBIA - The Missouri Department of Higher Education awarded 18 Missouri colleges and universities with their Default Prevention Grant for... More >>
1 hour ago July 21, 2017 Jul 21, 2017 Friday, July 21 2017 Friday, July 21, 2017 4:15:00 PM CDT in News
JEFFERSON CITY- The Missouri River Regional Library is now renting out Wi-Fi hotspots. The hotspots fit in the palm of... More >>
1 hour ago July 21, 2017 Jul 21, 2017 Friday, July 21 2017 Friday, July 21, 2017 4:09:50 PM CDT in Continuous News
BOONVILLE - Prosecutors have charged Cooper County Clerk Darryl Kempf with stealing and receiving stolen property after he allegedly bought... More >>
1 hour ago July 21, 2017 Jul 21, 2017 Friday, July 21 2017 Friday, July 21, 2017 3:47:00 PM CDT in Continuous News
JEFFERSON CITY - Accidental drowning has been ruled the cause of death for two teens who jumped from a bridge... More >>
2 hours ago July 21, 2017 Jul 21, 2017 Friday, July 21 2017 Friday, July 21, 2017 3:35:31 PM CDT in News
ST. LOUIS (AP) — A water main break is causing problems for several businesses and commercial buildings in downtown St.... More >>
2 hours ago July 21, 2017 Jul 21, 2017 Friday, July 21 2017 Friday, July 21, 2017 3:22:09 PM CDT in News
COLUMBIA - The city manager proposed a budget Friday morning that include cuts due do to low sales tax growth.... More >>
2 hours ago July 21, 2017 Jul 21, 2017 Friday, July 21 2017 Friday, July 21, 2017 3:22:00 PM CDT in News
SPRINGFIELD (AP) — A Greene County judge has ruled that six Springfield massage parlors cannot engage in prostitution-related activities for... More >>
3 hours ago July 21, 2017 Jul 21, 2017 Friday, July 21 2017 Friday, July 21, 2017 2:37:17 PM CDT in News
WASHINGTON - White House Press Secretary Sean Spicer resigned Friday shortly after President Donald Trump decided to name a new... More >>
5 hours ago July 21, 2017 Jul 21, 2017 Friday, July 21 2017 Friday, July 21, 2017 12:38:00 PM CDT in News
COLUMBIA - Police detectives arrested a third person Thursday in relation to a home invasion robbery July 2. Taffny... More >>
5 hours ago July 21, 2017 Jul 21, 2017 Friday, July 21 2017 Friday, July 21, 2017 12:33:00 PM CDT in News
KANSAS CITY, Mo. (AP) — A Kansas City man has been charged with fatally stabbing a homeless man in the... More >>
5 hours ago July 21, 2017 Jul 21, 2017 Friday, July 21 2017 Friday, July 21, 2017 12:10:05 PM CDT in News
Boone County, Mo. - The Boone County sheriff's deputies said that deputies are actively seeking Rodney J. Klobnak on suspicion... More >>
6 hours ago July 21, 2017 Jul 21, 2017 Friday, July 21 2017 Friday, July 21, 2017 11:08:00 AM CDT in News
ST. JOSEPH, Mo. (AP) — Authorities say one of the victims of a triple shooting at a St. Joseph apartment... More >>
7 hours ago July 21, 2017 Jul 21, 2017 Friday, July 21 2017 Friday, July 21, 2017 10:22:48 AM CDT in News
CLAYTON, Mo. (AP) — A woman is suing the H&M clothing chain and a former security officer who is accused... More >>
8 hours ago July 21, 2017 Jul 21, 2017 Friday, July 21 2017 Friday, July 21, 2017 9:28:06 AM CDT in News
ST. LOUIS (AP) — Police say a St. Louis officer has fatally shot a man who pointed a gun after... More >>
8 hours ago July 21, 2017 Jul 21, 2017 Friday, July 21 2017 Friday, July 21, 2017 8:47:00 AM CDT in News
KANSAS CITY, Mo. (AP) — Police are investigating the death of a man found wounded inside a vehicle in Kansas... More >>
9 hours ago July 21, 2017 Jul 21, 2017 Friday, July 21 2017 Friday, July 21, 2017 8:43:00 AM CDT in News
LIBERTY, Mo. (AP) — Authorities say a Kansas City, Kansas, woman with the first name of Darlene may have been... More >>
10 hours ago July 21, 2017 Jul 21, 2017 Friday, July 21 2017 Friday, July 21, 2017 7:27:29 AM CDT in News
Columbia, MO
Broken Clouds 98°
6pm 98°
7pm 95°
8pm 92°
9pm 88°

Select a station to view its upcoming schedule:

Coming Up Next

5:30p
NBC Nightly News with Lester Holt
6:00p
KOMU 8 News @ 6
6:30p
Wheel of Fortune
5:30p
American Dad!
6:00p
Family Guy
6:30p
Family Guy

Tonight's Schedule

7:00p
America's Got Talent
9:00p
Dateline NBC
7:00p
Masters of Illusion
7:30p
Masters of Illusion
8:00p
Penn & Teller: Fool Us
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld