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JOPLIN (AP) — A family that lost its home when a tornado hit Joplin in May 2011 says it saw both the best and the worst of people in the aftermath.

Larry and Amy Jump were victimized by a contractor from California who said he would build them an energy-efficient home to replace the one they lost. After the walls were up, the contractor stopped returning their calls and the Jumps lost thousands of dollars.

But volunteers and faith-based organizations came to help, and the Jump family has been living in its new home since June.

A source reports that 132 home repair complaints from Joplin were filed with the Missouri Attorney General's office in the past 14 months. About 100 have been resolved and the rest are still being investigated.