Local Business Faces Scam After Switching Credit Card Companies

5 years 7 months 1 day ago Sunday, February 17 2013 Feb 17, 2013 Sunday, February 17, 2013 6:58:00 PM CST February 17, 2013 in News
By: Kasey Kershner
loading

JEFFERSON CITY - When the owners of Vaughan Pools and Spa switched credit card companies last February, they thought they would be saving money. After being approached by a sales associate for Heartland Payment Systems, owners Cathy Crocker and Rick Vaughan were optimistic about the deal they were offered. However, when they had issues with billing later that year, they decided to check over their paperwork.

In the paperwork Crocker originally signed, Heartland said it would collect .2 percent in processing fees. When compared with the the paperwork that Heartland had on file, the paperwork was identical, except the processing fee had been changed to .3 percent.

When the owners contacted Heartland, they were told the sales associate altered the number before the paperwork was turned in to the company. 

"Since it was such a small alteration, we didn't notice it for seven months," Vaughan said.

Though Heartland could not discuss the case, Vaughan said employees apologized, refunded the difference, and also informed Vaughan the sales associate that worked on the case had been fired. Since then, Vaughan's business has switched its credit card company, and he is glad the matter is resolved. However, he is also concerned this could be happening to other businesses without their knowledge. 

Mike Odneal with the Better Business Bureau said this problem could happen to any business.

"We have seen quite of few examples of businesses who have signed contracts with credit card processing companies, or credit card agencies of some sort that promise one thing, but don't deliver what's actually been promised," Odneal said.

Odneal also gave tips of some ways small businesses can protect themselves:

  • Only meet with sales associates when business is slow or closed, and give them full attention when discussing details
  • Never sign blank or incomplete documents, as they can be filled in with different information later
  • Keep copies of all documents used in the transaction
  • Periodically check records to make sure all rates are correct

Also, if a business suspects there is a problem, it can file complaints with the Better Business Bureau and the Attorney General's Office.

 

 

More News

Grid
List
COLUMBIA - A pharmaceutical company has plans to come to Columbia, but is seeking a Chapter 100 Bond from the... More >>
2 hours ago Thursday, September 20 2018 Sep 20, 2018 Thursday, September 20, 2018 7:42:00 AM CDT September 20, 2018 in News
COLUMBIA - Organizations and activists aimed at improving the poverty situation in the state will gather for the 2018 Missouri... More >>
2 hours ago Thursday, September 20 2018 Sep 20, 2018 Thursday, September 20, 2018 7:24:00 AM CDT September 20, 2018 in News
JEFFERSON CITY - After being inactive for nearly a year, the Missouri Board of Education is launching a search for... More >>
15 hours ago Wednesday, September 19 2018 Sep 19, 2018 Wednesday, September 19, 2018 7:06:00 PM CDT September 19, 2018 in News
COLUMBIA - State Rep. Cheri Toalson Reisch, R-Hallsville, is changing the way she is fundraising after an ethics complaint and... More >>
16 hours ago Wednesday, September 19 2018 Sep 19, 2018 Wednesday, September 19, 2018 6:17:00 PM CDT September 19, 2018 in News
JEFFERSON CITY - The Jefferson City Police Department was on the scene of a double shooting Wednesday afternoon. Police... More >>
16 hours ago Wednesday, September 19 2018 Sep 19, 2018 Wednesday, September 19, 2018 6:00:00 PM CDT September 19, 2018 in News
COLUMBIA – Some people living in Columbia's southside neighborhoods say thieves, using creative technology, are stealing from cars. Haley... More >>
16 hours ago Wednesday, September 19 2018 Sep 19, 2018 Wednesday, September 19, 2018 5:28:00 PM CDT September 19, 2018 in News
COLUMBIA - As Welcome Home marks the first anniversary of its new shelter, a once drug-addicted veteran is artfully finding... More >>
18 hours ago Wednesday, September 19 2018 Sep 19, 2018 Wednesday, September 19, 2018 4:19:00 PM CDT September 19, 2018 in News
FULTON- After the State Auditor's report that more local money could go to domestic violence shelters, one survivor reiterated the... More >>
18 hours ago Wednesday, September 19 2018 Sep 19, 2018 Wednesday, September 19, 2018 3:52:00 PM CDT September 19, 2018 in News
COLUMBIA – Wednesday morning firefighters burned a simulated dorm room burn on the MU campus to show students how quickly... More >>
19 hours ago Wednesday, September 19 2018 Sep 19, 2018 Wednesday, September 19, 2018 3:13:00 PM CDT September 19, 2018 in News
COLE COUNTY – Cole County ended its economic development contract with the Jefferson City Area Chamber of Commerce Tuesday. The... More >>
19 hours ago Wednesday, September 19 2018 Sep 19, 2018 Wednesday, September 19, 2018 2:32:00 PM CDT September 19, 2018 in News
MEXICO - Sen. Claire McCaskill has announced she will oppose Judge Brett Kavanaugh's confirmation to the Supreme Court. McCaskill's... More >>
19 hours ago Wednesday, September 19 2018 Sep 19, 2018 Wednesday, September 19, 2018 2:30:00 PM CDT September 19, 2018 in News
KANSAS CITY (AP) — A former prosecutor and chairman of Missouri's Democratic Party has been sentenced to two years and... More >>
20 hours ago Wednesday, September 19 2018 Sep 19, 2018 Wednesday, September 19, 2018 1:55:00 PM CDT September 19, 2018 in Top Stories
COLUMBIA - The Columbia Fire Department ruled a Wednesday morning fire as suspicious. There were no injuries, but the... More >>
20 hours ago Wednesday, September 19 2018 Sep 19, 2018 Wednesday, September 19, 2018 1:28:00 PM CDT September 19, 2018 in News
COLUMBIA - As rivers are still rising in the aftermath of Hurricane Florence, donations are also flooding in. However,... More >>
21 hours ago Wednesday, September 19 2018 Sep 19, 2018 Wednesday, September 19, 2018 1:01:00 PM CDT September 19, 2018 in News
SEDALIA (AP) — A Kansas City man has pleaded guilty in the fatal shooting of another man at a trailer... More >>
21 hours ago Wednesday, September 19 2018 Sep 19, 2018 Wednesday, September 19, 2018 12:51:00 PM CDT September 19, 2018 in Top Stories
JEFFERSON CITY (AP) — The search for Missouri's next top education official has begun. The State Board of Education... More >>
22 hours ago Wednesday, September 19 2018 Sep 19, 2018 Wednesday, September 19, 2018 11:24:10 AM CDT September 19, 2018 in News
FULTON - UPDATE: Police have found the two boys who escaped from the Division of Youth Services. Police said... More >>
23 hours ago Wednesday, September 19 2018 Sep 19, 2018 Wednesday, September 19, 2018 10:38:00 AM CDT September 19, 2018 in Top Stories
HOWARD COUNTY - Two people are dead and two others injured after a crash on Highway 87 Tuesday afternoon. ... More >>
1 day ago Wednesday, September 19 2018 Sep 19, 2018 Wednesday, September 19, 2018 9:51:00 AM CDT September 19, 2018 in News
Columbia, MO
Broken Clouds 83°
11am 88°
12pm 91°
1pm 92°
2pm 93°