Local Business Faces Scam After Switching Credit Card Companies

5 years 1 day 16 hours ago Sunday, February 17 2013 Feb 17, 2013 Sunday, February 17, 2013 6:58:00 PM CST February 17, 2013 in News
By: Kasey Kershner
loading

JEFFERSON CITY - When the owners of Vaughan Pools and Spa switched credit card companies last February, they thought they would be saving money. After being approached by a sales associate for Heartland Payment Systems, owners Cathy Crocker and Rick Vaughan were optimistic about the deal they were offered. However, when they had issues with billing later that year, they decided to check over their paperwork.

In the paperwork Crocker originally signed, Heartland said it would collect .2 percent in processing fees. When compared with the the paperwork that Heartland had on file, the paperwork was identical, except the processing fee had been changed to .3 percent.

When the owners contacted Heartland, they were told the sales associate altered the number before the paperwork was turned in to the company. 

"Since it was such a small alteration, we didn't notice it for seven months," Vaughan said.

Though Heartland could not discuss the case, Vaughan said employees apologized, refunded the difference, and also informed Vaughan the sales associate that worked on the case had been fired. Since then, Vaughan's business has switched its credit card company, and he is glad the matter is resolved. However, he is also concerned this could be happening to other businesses without their knowledge. 

Mike Odneal with the Better Business Bureau said this problem could happen to any business.

"We have seen quite of few examples of businesses who have signed contracts with credit card processing companies, or credit card agencies of some sort that promise one thing, but don't deliver what's actually been promised," Odneal said.

Odneal also gave tips of some ways small businesses can protect themselves:

  • Only meet with sales associates when business is slow or closed, and give them full attention when discussing details
  • Never sign blank or incomplete documents, as they can be filled in with different information later
  • Keep copies of all documents used in the transaction
  • Periodically check records to make sure all rates are correct

Also, if a business suspects there is a problem, it can file complaints with the Better Business Bureau and the Attorney General's Office.

 

 

More News

Grid
List
JEFFERSON CITY – A House committee approved a bill to allow people with prior convictions to work in places that... More >>
57 minutes ago Monday, February 19 2018 Feb 19, 2018 Monday, February 19, 2018 3:16:00 PM CST February 19, 2018 in News
COLUMBIA - The Columbia City Council is expected to adopt a resolution declaring its support for community-oriented policing at its... More >>
2 hours ago Monday, February 19 2018 Feb 19, 2018 Monday, February 19, 2018 1:38:00 PM CST February 19, 2018 in News
REPUBLIC (AP) — Police have arrested a 13-year-old Missouri boy accused of threatening to shoot up a school with... More >>
3 hours ago Monday, February 19 2018 Feb 19, 2018 Monday, February 19, 2018 12:42:00 PM CST February 19, 2018 in News
POPLAR BLUFF (AP) — A man has been acquitted in the fatal shooting of his former brother-in-law on the... More >>
4 hours ago Monday, February 19 2018 Feb 19, 2018 Monday, February 19, 2018 11:34:18 AM CST February 19, 2018 in News
KANSAS CITY (AP) — A lawsuit filed last week alleges a Kansas City school allowed a violent felon to... More >>
6 hours ago Monday, February 19 2018 Feb 19, 2018 Monday, February 19, 2018 9:22:00 AM CST February 19, 2018 in News
LEAWOOD, Kan. (AP) — Authorities say two children have died and three other people are critically injured in... More >>
8 hours ago Monday, February 19 2018 Feb 19, 2018 Monday, February 19, 2018 7:28:00 AM CST February 19, 2018 in News
BOONE COUNTY - February is national wedding month. According to the National Association of Bridal Consultants , most couples begin... More >>
8 hours ago Monday, February 19 2018 Feb 19, 2018 Monday, February 19, 2018 7:14:00 AM CST February 19, 2018 in News
COLUMBIA - A $2.7 million project to the Columbia sewage system will be introduced to city council Monday night. ... More >>
9 hours ago Monday, February 19 2018 Feb 19, 2018 Monday, February 19, 2018 7:08:00 AM CST February 19, 2018 in News
ODESSA (AP) — An 80-year-old Missouri man who was convicted of abusing two young girls faces a possible... More >>
9 hours ago Monday, February 19 2018 Feb 19, 2018 Monday, February 19, 2018 6:47:00 AM CST February 19, 2018 in News
BOONE COUNTY - A 10-acre fire threatened several homes just outside of Columbia Sunday. The fire was near the... More >>
19 hours ago Sunday, February 18 2018 Feb 18, 2018 Sunday, February 18, 2018 9:04:00 PM CST February 18, 2018 in News
ROCHEPORT - With all 163 seats in the Missouri House of Representatives up for election this November, campaigns are getting... More >>
20 hours ago Sunday, February 18 2018 Feb 18, 2018 Sunday, February 18, 2018 7:57:00 PM CST February 18, 2018 in News
LICKING - The Texas County Sheriff's Office canceled an Endangered Silver Advisory for an 85-year-old woman reported missing... More >>
20 hours ago Sunday, February 18 2018 Feb 18, 2018 Sunday, February 18, 2018 7:30:00 PM CST February 18, 2018 in News
MONITEAU COUNTY - A California man was taken into custody after deputies reported finding a "substantial amount" of meth inside... More >>
20 hours ago Sunday, February 18 2018 Feb 18, 2018 Sunday, February 18, 2018 7:20:00 PM CST February 18, 2018 in News
COLUMBIA - The City of Columbia plans to pull together a group of professionals from diverse backgrounds to work on... More >>
22 hours ago Sunday, February 18 2018 Feb 18, 2018 Sunday, February 18, 2018 5:58:00 PM CST February 18, 2018 in News
CENTERTOWN - A warm, but blustery Sunday morning carried the smell of gunpowder over Rock Creek Road in Centertown, a... More >>
1 day ago Sunday, February 18 2018 Feb 18, 2018 Sunday, February 18, 2018 2:07:00 PM CST February 18, 2018 in Top Stories
COLUMBIA - The Columbia Police Department will soon be supplementing classroom training with online courses, according to Public Information Officer... More >>
1 day ago Sunday, February 18 2018 Feb 18, 2018 Sunday, February 18, 2018 10:14:00 AM CST February 18, 2018 in News
BOONE COUNTY - A fire destroyed a home on East Mount Hope Road early Sunday morning. Boone County Fire... More >>
1 day ago Sunday, February 18 2018 Feb 18, 2018 Sunday, February 18, 2018 9:53:00 AM CST February 18, 2018 in News
Eric Hosmer is leaving the Royals. Hosmer signed an eight-year contract with the San Diego Padres for for around... More >>
1 day ago Sunday, February 18 2018 Feb 18, 2018 Sunday, February 18, 2018 12:04:00 AM CST February 18, 2018 in Sports
Columbia, MO
Broken Clouds 63°
4pm 65°
5pm 64°
6pm 63°
7pm 61°

Select a station to view its upcoming schedule:

Coming Up Next

4:00p
Jeopardy!
4:30p
Jeopardy!
5:00p
KOMU 8 News @ 5
4:00p
The Goldbergs
4:30p
The Goldbergs
5:00p
American Dad!

Tonight's Schedule

7:00p
2018 Olympic Winter Games
7:00p
DC's Legends of Tomorrow
8:00p
Whose Line Is It Anyway?
8:30p
Whose Line Is It Anyway?
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld