McCaskill Finds Many Mo. Veterans Are Satisfied with VA Care

3 years 8 months 23 hours ago Friday, May 23 2014 May 23, 2014 Friday, May 23, 2014 2:03:00 PM CDT May 23, 2014 in News
By: Nick Thompson, KOMU 8 Reporter
loading

COLUMBIA - Sen. Claire McCaskill, D-Mo., made a stop in Columbia just before Memorial Day weekend on Friday to tell her constituents that Missouri's veterans are relatively satisfied with the care they are receiving at Missouri's VA hospitals and clinics.

The VA has been under fire in recent months amid allegations the department has been covering up delays in care. 

McCaskill's office launched the Veterans' Customer Satisfaction Program survey back in 2011 after a controversy at St. Louis' VA hospital. The survey allows veterans to act as "secret shoppers," giving confidential feedback on the care they received at hospitals or clinics.

McCaskill publicly released the results Friday. Her survey found 61 percent of veterans rated their overall experience with the VA Medical Centers as excellent or above average. Another 17.4 percent gave the VA a fair rating.

The survey splits the state up into three regions based on the locations of hospitals: Columbia, Kansas City and St. Louis. In Columbia, 90 percent of veterans surveyed would recommend their VA facility to other veterans, and nearly 80 percent rate their experience as excellent or above average.

Although McCaskill said the survey shows encouraging results, she also said it identified areas for improvement.

Truman VA Spokesman Stephen Gaither said the Columbia-area hospitals and clinics need to improve wait times.

"It's a performance measure that we look at on a regular basis," Gaither said. "We know the numbers that we have in relation to scheduling a patient that's brand new to our system. That recommended guidance is that we do that in 14 days for the majority of them to show up. We hit that mark a lot. But on average a new veteran coming to the Truman VA for the first appointment, it's gonna be just under 20 days."

Veterans can click here to take McCaskill's survey and comment on their VA experiences.

More News

Grid
List
WASHINGTON - It took three days, but Congress has passed a spending bill to end the government shutdown. If... More >>
23 minutes ago Monday, January 22 2018 Jan 22, 2018 Monday, January 22, 2018 5:50:00 PM CST January 22, 2018 in News
JEFFERSON CITY - Gov. Eric Greitens addressed his affair for the first time in a news conference while announcing the... More >>
58 minutes ago Monday, January 22 2018 Jan 22, 2018 Monday, January 22, 2018 5:15:00 PM CST January 22, 2018 in News
JEFFERSON CITY, Mo. (AP) — Missouri Attorney General Josh Hawley says he wants a change in state law so that... More >>
1 hour ago Monday, January 22 2018 Jan 22, 2018 Monday, January 22, 2018 4:44:00 PM CST January 22, 2018 in News
FORSYTH, Mo. — One of two suspects in the death of a 72-year-old Missouri man who was left beaten and... More >>
1 hour ago Monday, January 22 2018 Jan 22, 2018 Monday, January 22, 2018 4:41:04 PM CST January 22, 2018 in News
MOBERLY, Mo. — A Missouri paramedic is accused of burglarizing a patient's home and stealing medication from another home. ... More >>
1 hour ago Monday, January 22 2018 Jan 22, 2018 Monday, January 22, 2018 4:38:29 PM CST January 22, 2018 in News
COLUMBIA – An expert in infectious diseases said viruses like the common cold survive well on surfaces and inanimate objects,... More >>
3 hours ago Monday, January 22 2018 Jan 22, 2018 Monday, January 22, 2018 2:36:00 PM CST January 22, 2018 in News
COLUMBIA - Gun shop owners and gun buyers had no problem buying or selling a gun during the government shutdown.... More >>
4 hours ago Monday, January 22 2018 Jan 22, 2018 Monday, January 22, 2018 1:35:00 PM CST January 22, 2018 in News
NEW MADRID (AP) — A southeast Missouri man has been sentenced to life in prison without parole for strangling his... More >>
5 hours ago Monday, January 22 2018 Jan 22, 2018 Monday, January 22, 2018 12:57:00 PM CST January 22, 2018 in News
WASHINGTON D.C. (AP) — The Latest on the budget battle (all times local): 12:55 p.m. It looks... More >>
6 hours ago Monday, January 22 2018 Jan 22, 2018 Monday, January 22, 2018 11:58:00 AM CST January 22, 2018 in News
COLUMBIA - Columbia Police responded to a reported armed robbery just after midnight Tuesday in the 1600 block of Kitty... More >>
8 hours ago Monday, January 22 2018 Jan 22, 2018 Monday, January 22, 2018 9:55:00 AM CST January 22, 2018 in News
ST. LOUIS (AP) — A violent weekend in St. Louis has left two people dead and four others injured in... More >>
9 hours ago Monday, January 22 2018 Jan 22, 2018 Monday, January 22, 2018 9:00:00 AM CST January 22, 2018 in News
OVERLAND PARK, Kan. (AP) — Authorities say an officer has shot and killed a suburban Kansas City teenager while responding... More >>
10 hours ago Monday, January 22 2018 Jan 22, 2018 Monday, January 22, 2018 7:16:00 AM CST January 22, 2018 in News
KANSAS CITY (AP) — Authorities say a 9-year-old has been fatally shot in an exchange of gunfire in Kansas City.... More >>
11 hours ago Monday, January 22 2018 Jan 22, 2018 Monday, January 22, 2018 7:00:00 AM CST January 22, 2018 in News
LAKE WALES, Fla. (CNN) -- Two improvised explosive devices detonated at a Florida mall on Sunday that has left police... More >>
12 hours ago Monday, January 22 2018 Jan 22, 2018 Monday, January 22, 2018 5:58:00 AM CST January 22, 2018 in News
JEFFERSON CITY - Gov. Eric Greitens will release his budget recommendations for 2019 at 4 p.m. Monday. A press... More >>
19 hours ago Sunday, January 21 2018 Jan 21, 2018 Sunday, January 21, 2018 10:24:00 PM CST January 21, 2018 in News
COLUMBIA - Some say, the summer body is made in the winter, and Clovers Natural Market is hoping a clean... More >>
22 hours ago Sunday, January 21 2018 Jan 21, 2018 Sunday, January 21, 2018 7:32:00 PM CST January 21, 2018 in News
BOONE COUNTY - A fire broke out Sunday afternoon on 3300 KMJ Road in northern Boone County of garage with... More >>
1 day ago Sunday, January 21 2018 Jan 21, 2018 Sunday, January 21, 2018 6:05:00 PM CST January 21, 2018 in News
COLUMBIA - Winter weather didn't stop a group of yoga lovers from giving back to Mother Nature on Sunday in... More >>
1 day ago Sunday, January 21 2018 Jan 21, 2018 Sunday, January 21, 2018 5:34:00 PM CST January 21, 2018 in News
Columbia, MO
Broken Clouds 41°
7pm 36°
8pm 35°
9pm 34°
10pm 33°

Select a station to view its upcoming schedule:

Coming Up Next

6:00p
KOMU 8 News @ 6
6:30p
Wheel of Fortune
7:00p
The Wall
6:00p
Family Guy
6:30p
Family Guy
7:00p
Supergirl

Tonight's Schedule

7:00p
The Wall
8:00p
Better Late Than Never
9:00p
The Brave
7:00p
Supergirl
8:00p
Valor
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld