Mediacom customers experience Internet issues after power outage

3 years 5 months 1 week ago Wednesday, July 09 2014 Jul 9, 2014 Wednesday, July 09, 2014 2:56:00 PM CDT July 09, 2014 in News
By: Samantha Ware, KOMU 8 Reporter
loading

COLUMBIA - There are some people who now have power but still don't have Internet as of Wednesday evening. Dixie Ferguson is one of them.

Ferguson is a customer of Mediacom and her landlines have been out since 11 p.m. Tuesday night. Ferguson said she called the company, and Mediacom could not give a time estimate to when her Internet and phone lines will return. 

Mediacom Communications Director Phyllis Peters said although the main system of Mediacom is running one area was hit the hardest.

"The main area where there's still the more concentrated area of concern is an area around Broadway and Stadium. That is an area where our main fiber power had the most significant damage, our main network line," said Peters.

Peters said the work in some areas can't be done yet, since commercial power companies are still working.

"The commercial power companies, their crews get precedence. They have to clear the area. They have to, in some cases, put poles back up, restore lines, get electrical power back up and running." 

Peters said there are several situations customers may be experiencing.

"If a home doesn't have its electrical power then its MediaCom services won't be working," Peters said. "We can't totally assess everything until people have their power back on. The second situation is pretty scattered. It involves what we call drops. That's the last segment of cable line that comes into the home and when it's dropped to the ground, often due to branches or limbs that have come down, or even in some cases just by the force of strong winds."

Peters said when customers see the drops, they can call Mediacom and report the issue. Peters said extra teams beyond Columbia are brought in and working on the issue to restore the dropped lines. Although Mediacom workers are working on the issue, it does not have an estimated time for the more damaged areas or an estimated number on how many are affected. 

 

 

More News

Grid
List
BOONE COUNTY - Firefighters responded to a shed fire off of Highway 40 near Rocheport Saturday morning. Boone County... More >>
26 minutes ago Saturday, December 16 2017 Dec 16, 2017 Saturday, December 16, 2017 10:04:00 AM CST December 16, 2017 in Continuous News
KANSAS CITY, Mo. (AP) — Officials with the University of Missouri-Kansas City say students will soon have access to state-of-the-art... More >>
2 hours ago Saturday, December 16 2017 Dec 16, 2017 Saturday, December 16, 2017 8:16:45 AM CST December 16, 2017 in Continuous News
COLUMBIA - Cat cafes have popped up across the world in cities including New York City, London and Tokyo, and... More >>
2 hours ago Saturday, December 16 2017 Dec 16, 2017 Saturday, December 16, 2017 7:36:00 AM CST December 16, 2017 in News
COLUMBIA - The Missouri State Highway Patrol has confirmed it has fired Trooper Anthony Piercy. KOMU 8 spoke to... More >>
13 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 8:42:00 PM CST December 15, 2017 in News
COLUMBIA - St. Louis officers arrested a suspect that was on the run in a duplex on Sears Court in... More >>
14 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 8:29:00 PM CST December 15, 2017 in News
COLUMBIA - The application for the top education position in the state, Missouri State Education Board Commissioner, opened Friday leaving... More >>
14 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 8:02:00 PM CST December 15, 2017 in News
BLUE SPRINGS (AP) — A commercial real estate records company based in suburban Kansas City has abruptly shut down, leaving... More >>
14 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 7:42:00 PM CST December 15, 2017 in Top Stories
COLUMBIA - The Columbia Fire Department say a house fire that killed a cat Friday afternoon started in the kitchen.... More >>
15 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 7:29:00 PM CST December 15, 2017 in News
COLUMBIA - For the past six years Ryan Shultz, the creator/owner of the Candy Cane Crib, has shared a well-lit... More >>
15 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 7:17:00 PM CST December 15, 2017 in News
COLUMBIA - The Centers for Disease Control and Prevention said around half of adults in the U.S. struggle with understanding... More >>
16 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 6:00:00 PM CST December 15, 2017 in Continuous News
OLATHE, Kan. (AP) — A Blue Springs, Missouri, man has pleaded guilty to kidnapping and raping a sheriff's deputy... More >>
17 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 4:51:08 PM CST December 15, 2017 in News
KANSAS CITY, Mo. (AP) — Ten people are facing federal indictment in a $5.4 million methamphetamine distribution conspiracy. ... More >>
18 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 4:07:15 PM CST December 15, 2017 in News
COLUMBIA - Several new businesses will open in Columbia at the start of the new year. Wheely's Cafe, a... More >>
18 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 3:49:00 PM CST December 15, 2017 in Continuous News
INDEPENDENCE - Police have now cancelled an endangered silver advisory for a 73-year-old woman with dementia who might have been... More >>
18 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 3:43:00 PM CST December 15, 2017 in News
JEFFERSON CITY – The Jefferson City Public School Boundaries Committee began discussions on boundary lines for the city’s new high... More >>
19 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 3:29:00 PM CST December 15, 2017 in News
HOLTS SUMMIT - Holts Summit's board of aldermen met Thursday night to discuss creating a city-owned shelter. Currently, the... More >>
19 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 3:07:00 PM CST December 15, 2017 in News
SEDALIA (AP) — The former administrator of an ambulance service in central Missouri has pleaded guilty to embezzling more... More >>
19 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 2:52:00 PM CST December 15, 2017 in News
COLUMBIA - Police said a 42-year-old woman went missing Friday morning and was considered at risk because of medical conditions.... More >>
20 hours ago Friday, December 15 2017 Dec 15, 2017 Friday, December 15, 2017 2:11:00 PM CST December 15, 2017 in News
Columbia, MO
Broken Clouds 48°
11am 50°
12pm 53°
1pm 56°
2pm 59°

Select a station to view its upcoming schedule:

Coming Up Next

10:00a
The Voyager with Josh Garcia
10:30a
Wilderness Vet
11:00a
Journey with Dylan Dreyer
10:00a
Brain Games: Family Edition
10:30a
This Old House: Trade School
11:00a
Campmeeting: Inspiration Ministries

Tonight's Schedule

7:00p
Will & Grace
7:30p
Superstore
8:00p
Dateline NBC
9:00p
Saturday Night Live
7:00p
Family Guy
7:30p
Family Guy
8:00p
Bob's Burgers
8:30p
Bob's Burgers
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld