Posted: Jul 2, 2014 3:26 PM by Mihir Bhagat, KOMU 8 Reporter
Updated: Jul 2, 2014 8:13 PM
SHELBINA - Shelbina resident Teresa Fleming is 46 and a single mom who's unemployed.She's also adopted two kids, who are spending the summer in Michigan.
"Them not being here for the summer is almost a blessing, as much as I miss them because they don't have to go through not having any money," Fleming said.
Fleming said she didn't have money because her cell phone company, T-Mobile, didn't return a deposit she expected.
"I don't deserve this," Fleming said. "I don't deserve to be broke. I have nothing right now."
Fleming signed up for T-Mobile in May because she planned to move to Arizona with her boyfriend at the time.
"He blew up. He attacked me in my front door. I had to call 911 and we ended up getting a restraining order against him," Fleming said.
So Fleming cancelled the account and said she should have received a refund of her $120 deposit. But when Fleming called T-Mobile regarding the refund, the phone company said it had already refunded the money.
The problem was T-Mobile had refunded the money to her ex-boyfriend's bank account, since he was the last one to make a payment on the account. Fleming said T-Mobile admitted the mistake and apologized, but said it couldn't return her money.
"One hundred and twenty dollars is a lot to me. Some people think that's just a pair of jeans. For me, that's survival," Fleming said.
Fleming said the dispute has been "heartbreaking and aggravating."
"They're a multi-million dollar national company and they can't give me my $120? Really?," Fleming said.
So KOMU 8 News requested an interview with T-Mobile about Fleming's case. Scott Goldberg, T-Mobile's senior communications manager, said he needed Fleming's account information. With Fleming's permission, KOMU 8 News gave Goldberg the information. He said the company would look into it. Within a few days, Fleming received a call from someone who she said was the T-Mobile president's secretary.
"They were very sorry for what had happened and that I was right. And just that they made a mistake, I shouldn't have to pay for it," Fleming said.
Fleming got her $120 plus an extra $80. Fleming said she's very thankful and believes T-Mobile finally refunded her money because the company didn't want bad press.
"If they hear bad stuff like what they did to me, then nobody is going to want to use it. I really think you guys helped a lot," Fleming said.
T-Mobile refused to be interviewed for the story, but issued this statement: "Our Customer Relations Department contacted Ms. Fleming. T-Mobile believes that we have resolved her issue to her satisfaction."
Posted 5:25 PM 11/29/2015 by The Associated Press
STEWARTSVILLE (AP) - A northwest Missouri man is dead after pointing a weapon at law enforcement officers who were responding to a domestic disturbance.
The Missouri State Highway Patrol says the patrol and Dekalb County Sheriff's Department responded to a call near Stewartsville at 10:18 (More)
Posted 4:16 PM 11/29/2015 by Eric Yount, KOMU 8 Digital Producer
COLUMBIA - Columbia police arrested a man who allegedly grabbed a 14-year-old relative by the hair for not wearing a hijab, a traditional Muslim headscarf.
The incident occurred on Tuesday at Hickman High School shortly before school was to let out for the day. Police say (More)
Posted 3:02 PM 11/29/2015 by James Packard, KOMU 8 Reporter
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Posted 1:47 PM 11/29/2015 by The Associated Press
JOPLIN (AP) — A southwest Missouri newspaper's recent attempts to obtain emails from three former public officials in Joplin resulted in two denials because the records were wiped clean soon after the leaders left office.
The Joplin Globe, which requested the records, reports (More)
Adv. - more news below
Posted 1:38 PM 11/29/2015 by Alex Farkas, KOMU 8 Reporter
COLUMBIA - Sunday marks the 11th annual Drive Safer Sunday on the year's busiest day of travel.
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Posted 1:30 PM 11/29/2015 by The Associated Press
SILEX (AP) — The mayor of a tiny eastern Missouri town is dead after being involved in a head-on collision with a vehicle that crossed the center line.
The St. Louis Post-Dispatch reports 67-year-old David E. Rice of Silex was pronounced dead Friday at a St. Louis-area (More)
Posted 11:31 AM 11/29/2015 by Associated Press
NORMANDY (AP) — It's been more than 15 months since Michael Brown became a household name after a white police officer shot and killed the black 18-year-old in the St. Louis suburb of Ferguson.
But Brown's fame stands in stark contrast to the relative obscurity of his (More)
Posted 6:52 PM 11/28/2015 by The Associated Press
JEFFERSON CITY (AP) - Missouri lawmakers are set to question officials in Gov. Jay Nixon's administration on how the state spends money to help refugees.
The Legislature recently set the Monday hearing in response to deadly attacks in Paris and criticism of Nixon's decision not to (More)
Adv. - more news below
Posted 4:38 PM 11/28/2015 by Emma Balkenbush, KOMU 8 Reporter
JEFFERSON CITY - Natasha Johnson started the group, Show Me-Just and Caring Communities, in 2013 and is now beginning to develop the group further.
Johnson started the anti-bully group with another parent after learning about a middle school student who had committed suicide after (More)