Nationwide Tax Credit Snafu Hits Mid-Missouri

2 years ago March 22, 2013 Mar 22, 2013 Friday, March 22 2013 Friday, March 22, 2013 4:43:05 PM CDT in News
By: Danielle Carter

FULTON - A tax credit error affecting people nationwide has hit central Missouri.

April Adams of Fulton is an online student, and was supposed to receive education credits from the now-infamous Form 8863.

"The most they can give somebody like me, who's on disability and going to school, is one thousand dollars," Adams said.

After filing her taxes on February 18 and 19, she never received her money because of an alleged computer glitch at H&R Block that caused form 8863 to not process correctly. H&R Block is not the only company that experienced the glitch; companies like Turbo Tax also experienced issues.

The glitch allowed boxes 23 through 26 to process as unchecked, even if the person filing actually did check the boxes. Any combination of checked or unchecked boxes showed up as unchecked.

The IRS is now telling people like Adams they will have to wait another four to six weeks before getting their returns, since they have to review the returns. For people like Adams, that won't be soon enough.

Adams underwent gastric bypass surgery about a year ago that requires specific vitamins, post-operative, to keep her alive. She says she currently can't afford the vitamins and isn't taking them because she hasn't yet received her returns. She sent a letter from her surgeon, along with letters from herself and her boyfriend, explaining her need for the vitamins to Taxpayer Advocate in St. Louis asking for help.

"It's been one fiasco after another," Adams said.

Adams also said Facebook groups like Club 8863 are also helping band people together to fight for their returns.

"We usually go on there, and we talk about what's going on, with our taxes and we have our direct deposit dates," Adams said.

In addition, those who never received their returns have also taken their complaints to H & R Block's Facebook page. As a result of all the postings, on March 19 H&R Block re-posted its Facebook posting policy on its page.

H&R Block has also responded to its customers via a letter from CEO Bill Cobb. The letter explains the mistake was with "the form transmission" and was not the fault of those preparing the taxes. It also states that H&R Block is "in daily communication with the IRS" which is doing all it can to "speedily process" all the returns.

However, Adams says she still has not received her returns and she was never directly contacted by H&R Block, something it promised to do with all its clients. In addition, she has been calling her local H&R Block, who assisted her with her taxes, but she says no one there will answer her questions.

"They're still saying it's not their fault," said Adams. "Even after the letter Bill Cobb (H&R Block CEO) came out with, they refused to take ownership of their problem."

Even with all these issues, Adams says those affected aren't going down without a fight.

"A lot of us have filed complaints with our state attorney generals," Adams said. "They have filed with the Better Business Bureau and then we were given the option of opting out of our arbitration agreement with H&R Block and that basically gives us the right to join a class action lawsuit."

David Cialaowski, a partner at Zimmerman-Reed Law Firm in Minneapolis, Mn. says filing a personal lawsuit is also an option.

"There is an arbitration clause that H&R Block uses in their contracts so if people want to go on their own and file a lawsuit, on their own, they would have to exercise the opt out right," said Cialaowski. "I think it's 60 days from when you signed up with H&R Block you have to exercise that right and notify H&R Block that you want to opt out."

The IRS and H&R Block said they are trying to speed up the process in getting returns back to those who filed.

 

More News

Grid
List
BOONE COUNTY - Boone County Fire Protection District responded to a fire outside of Hallsville Monday night. It happened... More >>
15 minutes ago February 08, 2016 Feb 8, 2016 Monday, February 08 2016 Monday, February 08, 2016 11:38:22 PM CST in Continuous News
JEFFERSON CITY (AP) — The Republican-led Missouri Senate for the first time in years debated a bill to repeal the... More >>
3 hours ago February 08, 2016 Feb 8, 2016 Monday, February 08 2016 Monday, February 08, 2016 8:37:24 PM CST in Continuous News
JEFFERSON CITY - The Emerging Issues Committee heard a bill on Monday that would establish statewide regulations for "transportation network... More >>
7 hours ago February 08, 2016 Feb 8, 2016 Monday, February 08 2016 Monday, February 08, 2016 4:07:03 PM CST in Continuous News
COLUMBIA - In light of International Epilepsy Day, MU Healthcare announced the expanded Epilepsy Monitoring Unit (EMU) at Women's and... More >>
4 hours ago February 08, 2016 Feb 8, 2016 Monday, February 08 2016 Monday, February 08, 2016 7:48:31 PM CST in Continuous News
COLUMBIA - Eighth graders at the Columbia Independent School (CIS) on North Stadium Boulevard have been studying weather related data... More >>
4 hours ago February 08, 2016 Feb 8, 2016 Monday, February 08 2016 Monday, February 08, 2016 7:46:17 PM CST in Continuous News
COLUMBIA - The MU Asian American Association celebrated the Chinese New Year on campus Monday. According to the lunisolar Chinese... More >>
4 hours ago February 08, 2016 Feb 8, 2016 Monday, February 08 2016 Monday, February 08, 2016 7:30:17 PM CST in Continuous News
JEFFERSON CITY – Disaster survivors will receive $29.2 million grants from the Federal Emergency Management Agency’s Individuals and Households Program.... More >>
6 hours ago February 08, 2016 Feb 8, 2016 Monday, February 08 2016 Monday, February 08, 2016 5:52:09 PM CST in Continuous News
ST. LOUIS (AP) — A St. Louis utility company is pushing back on the federal government's plan to cut carbon... More >>
6 hours ago February 08, 2016 Feb 8, 2016 Monday, February 08 2016 Monday, February 08, 2016 5:18:19 PM CST in Continuous News
CALLAWAY COUNTY – 21-year-old Harley Walls was arrested in St. Peters when he was located in possession of one vehicle... More >>
7 hours ago February 08, 2016 Feb 8, 2016 Monday, February 08 2016 Monday, February 08, 2016 4:53:32 PM CST in Continuous News
JEFFERSON CITY (AP) - Two proposals aimed at requiring Missourians to show photo ID before voting are heading to the... More >>
7 hours ago February 08, 2016 Feb 8, 2016 Monday, February 08 2016 Monday, February 08, 2016 4:22:37 PM CST in Continuous News
COLUMBIA - The State Historical Society of Missouri (SHSM) held its first time event last Monday to address Thomas Hart... More >>
1 week ago January 29, 2016 Jan 29, 2016 Friday, January 29 2016 Friday, January 29, 2016 7:20:03 PM CST in Continuous News
ST. LOUIS (AP) — A man convicted of a 1994 homicide in St. Louis is planning to appeal his case... More >>
7 hours ago February 08, 2016 Feb 8, 2016 Monday, February 08 2016 Monday, February 08, 2016 3:59:58 PM CST in Continuous News
JEFFERSON CITY - A proposed bill in the Missouri House would require all schools supported by public funds to recite... More >>
8 hours ago February 08, 2016 Feb 8, 2016 Monday, February 08 2016 Monday, February 08, 2016 3:47:04 PM CST in Continuous News
COLUMBIA - The downtown community improvement district (CID) is ready to start the first phase of The Gateways project. ... More >>
8 hours ago February 08, 2016 Feb 8, 2016 Monday, February 08 2016 Monday, February 08, 2016 3:32:43 PM CST in Continuous News
FERGUSON (AP) — New estimates show Ferguson's cost of implementing reforms spelled out in a consent agreement with the U.S.... More >>
8 hours ago February 08, 2016 Feb 8, 2016 Monday, February 08 2016 Monday, February 08, 2016 3:27:45 PM CST in Continuous News
COLUMBIA - In a letter to faculty and staff on Monday, MU Interim Chancellor Hank Foley said Daniel Clay, dean... More >>
8 hours ago February 08, 2016 Feb 8, 2016 Monday, February 08 2016 Monday, February 08, 2016 3:23:30 PM CST in Continuous News
JEFFERS ON CITY (AP) — A Missouri lawmaker is pushing for a program that would track prescription drugs and let... More >>
8 hours ago February 08, 2016 Feb 8, 2016 Monday, February 08 2016 Monday, February 08, 2016 3:12:32 PM CST in Continuous News
JEFFERSON CITY – Morgan Keegan will pay $850,000 for Mamtek securities fraud. Secretary of State Jason Kander announced on... More >>
8 hours ago February 08, 2016 Feb 8, 2016 Monday, February 08 2016 Monday, February 08, 2016 2:55:09 PM CST in Continuous News
Interactive Radar Columbia, MO
Broken Clouds 24°
12am 23°
1am 22°
2am 22°
3am 21°

Select a station to view its upcoming schedule:

Coming Up Next

11:37 pm
Late Night with Seth Meyers
12:37 am
Last Call with Carson Daly
1:07 am
The Insider
11:30 pm
Community
12:00 am
Community
12:30 am
The King of Queens

Tonight's Schedule

7:00 pm
Superstore
7:30 pm
Telenovela
8:00 pm
The Biggest Loser
7:00 pm
Crazy Ex-Girlfriend
8:00 pm
Jane the Virgin
9:00 pm
KOMU 8 News @ Nine on The CW
9:30 pm
Seinfeld