Nonprofit receives grant to develop call center for ACA users

2 years 3 months 2 weeks ago Tuesday, September 01 2015 Sep 1, 2015 Tuesday, September 01, 2015 12:00:00 PM CDT September 01, 2015 in News
By: Katie Pylipow, KOMU 8 Digital Producer

COLUMBIA - Primaris Foundation, a non-profit insurance counseling company, received a $175,000 grant to build a new call center to help consumers sign up for insurance under Affordable Care Act and connect with Medicare counselors.

The Missouri Foundation for Health gave Primaris Foundation the grant to develop the call center, which will be in Columbia and feature trained operators who will provide enrollment referrals, event information and appointment scheduling.

The call center is a part of the Cover Missouri Coalition, and the operators will have resources to provide referral information to local assistance organizations and events. 

The grant will be active for 12 months beginning Sept. 1. Both the call center and a toll-free number are expected to go live by October.

Hours of operation for the call center will be from 8 a.m. to 7 p.m. on weekdays and 8 a.m. to noon on Saturdays during marketplace open enrollment from Oct. 1, 2015 to Jan. 31, 2016. During the remaining months of the grant, the center will be open from 8:30 a.m. to 5 p.m. on weekdays. 

The center will be led by a full-time senior customer-service representative and have six part-time customer-service representatives until Jan. 31. After that time, the call center will be led by the senior full-time customer-service representative and two part-time customer-service representatives.

[Editor's note: This story has been updated to include information about the location of the call center.]

More News

Grid
List
FULTON - An Osage Beach man pleaded guilty on Monday to four counts of statutory rape, after being charged with as... More >>
48 minutes ago Monday, December 18 2017 Dec 18, 2017 Monday, December 18, 2017 3:53:00 PM CST December 18, 2017 in News
BOONE COUNTY - Prosecutors charged a Columbia man with resisting arrest after he allegedly led them on a high-speed chase.... More >>
1 hour ago Monday, December 18 2017 Dec 18, 2017 Monday, December 18, 2017 3:13:41 PM CST December 18, 2017 in News
COLUMBIA- Columbia Parks and Recreation in conjunction with GetAbout Columbia is introducing its new CoMO Bike Co-op, with a strong... More >>
1 hour ago Monday, December 18 2017 Dec 18, 2017 Monday, December 18, 2017 2:44:00 PM CST December 18, 2017 in News
AUDRAIN COUNTY - Investigators want the public's help in gathering information about the death of Antonio Jefferson , who was... More >>
2 hours ago Monday, December 18 2017 Dec 18, 2017 Monday, December 18, 2017 2:31:00 PM CST December 18, 2017 in News
DUPONT, Wash. (AP) - A U.S. official says the Amtrak train derailment that happened outside of Seattle has killed at... More >>
3 hours ago Monday, December 18 2017 Dec 18, 2017 Monday, December 18, 2017 1:04:00 PM CST December 18, 2017 in News
HOWARD COUNTY - One woman died following a single-vehicle crash Sunday morning on Highway 5. According to the Missouri... More >>
4 hours ago Monday, December 18 2017 Dec 18, 2017 Monday, December 18, 2017 12:41:28 PM CST December 18, 2017 in News
MEXICO - Police are looking for a suspect in connection with a shooting over the weekend which left one person... More >>
4 hours ago Monday, December 18 2017 Dec 18, 2017 Monday, December 18, 2017 11:56:00 AM CST December 18, 2017 in News
JEFFERSON CITY - A 47-year-old woman is listed in critical condition after suffering a gunshot wound to the head late... More >>
5 hours ago Monday, December 18 2017 Dec 18, 2017 Monday, December 18, 2017 11:02:00 AM CST December 18, 2017 in News
COLUMBIA - MU police officers arrested a man on Sunday after finding drugs and a modified gun during a traffic... More >>
5 hours ago Monday, December 18 2017 Dec 18, 2017 Monday, December 18, 2017 10:52:28 AM CST December 18, 2017 in News
BRANSON WEST (AP) - Authorities say two people from Kansas have died in a small plane crash in southwest Missouri.... More >>
6 hours ago Monday, December 18 2017 Dec 18, 2017 Monday, December 18, 2017 10:19:00 AM CST December 18, 2017 in News
COLUMBIA - Police arrested a man Sunday night on several warrants, including one connected to a shots fired incident in... More >>
7 hours ago Monday, December 18 2017 Dec 18, 2017 Monday, December 18, 2017 9:31:00 AM CST December 18, 2017 in News
UPDATE (3:23 p.m) One employee at the Gates Rubber Corporation suffered minor burns from the fire, according to a press... More >>
13 hours ago Monday, December 18 2017 Dec 18, 2017 Monday, December 18, 2017 3:12:00 AM CST December 18, 2017 in News
COLUMBIA - Power was restored to 1,922 Columbia customers, according to Columbia Water & Light. The outage affected customers... More >>
18 hours ago Sunday, December 17 2017 Dec 17, 2017 Sunday, December 17, 2017 10:35:00 PM CST December 17, 2017 in News
CAPE GIRARDEAU (AP) — A Cape Girardeau man will likely spend the rest of his life in prison for shooting... More >>
20 hours ago Sunday, December 17 2017 Dec 17, 2017 Sunday, December 17, 2017 8:00:30 PM CST December 17, 2017 in News
COLUMBIA - Three years after picking up a disc for the first time, Cynthia Riccotti is thriving in her quest... More >>
22 hours ago Sunday, December 17 2017 Dec 17, 2017 Sunday, December 17, 2017 6:25:00 PM CST December 17, 2017 in News
TIPTON - A family is trying to recover after losing everything in a house fire, and with help from the... More >>
23 hours ago Sunday, December 17 2017 Dec 17, 2017 Sunday, December 17, 2017 5:20:00 PM CST December 17, 2017 in News
BOONE COUNTY - A boil advisory is in affect for Water Supply District No. 10 in Boone County. According... More >>
23 hours ago Sunday, December 17 2017 Dec 17, 2017 Sunday, December 17, 2017 5:18:00 PM CST December 17, 2017 in News
CAMDEN COUNTY - A Kansas City woman has been arrested in connection with a fatal car crash in Camden County... More >>
23 hours ago Sunday, December 17 2017 Dec 17, 2017 Sunday, December 17, 2017 4:48:00 PM CST December 17, 2017 in News
Columbia, MO
Broken Clouds 51°
5pm 49°
6pm 47°
7pm 45°
8pm 45°

Select a station to view its upcoming schedule:

Coming Up Next

4:30p
Jeopardy!
5:00p
KOMU 8 News @ 5
5:30p
NBC Nightly News with Lester Holt
4:30p
The Goldbergs
5:00p
American Dad!
5:30p
American Dad!

Tonight's Schedule

7:00p
The Voice
9:01p
Ellen's Game of Games
7:00p
Popstar's Best of 2017
8:00p
The Hollywood Walk of Fame Honors 2017
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld