One Columbia Business Carries Mixed Reactions Among Employees and Consumers

4 years 3 months 2 weeks ago March 08, 2013 Mar 8, 2013 Friday, March 08 2013 Friday, March 08, 2013 7:48:00 PM CST in News
By: Danielle Carter
loading

COLUMBIA - One door-to-door Columbia business that some customers have been dissatisfied with, has led one employee to set the record straight.

KOMU 8 News aired a story on Saturday, Feb. 16 about C & R Distributing, a company that sells Kirby vacuums door-to-door across Mid-Missouri. According to multiple online forums such as Topix.com and the Better Business Bureau website, customers have been less than satisfied with both the vacuums and C & R Distributing's selling tactics. Customers have complained of the company taking back the free incentives handed out for listening to sales pitches, and insistent selling tactics such as staying until 1 a.m. the next morning.

So what do previous employees have to say about the company? KOMU 8 News interviewed a former employee to see what she thought about her time with the company.

Kelli Elliott was employed with Team Navigator, a previous name of C & R Distributing, from Jan. 2006 to Jan. 2008 and left to have a baby. Elliott had only good things to say about the company, its employees, and the owners, Rusty and Cheryl Custard.

When asked about multiple name changes to the company, she said the company has always been C & R Distributing. However, when salespeople reached the top sales level, a Five Diamond, they would split off and form their own branch.

In response to questions about people complaining they were paid under minimum wage or unfairly treated, she said many people entered the company thinking it was a way to "get rich quick" without doing much work.

"It's all commission based so if you don't do the work, you're not going to get the pay. It's commissions only. That's all up to the individual," Elliott said.

In the past, C & R Distributing has gotten in trouble with local police for not presenting either business licenses or solicitor's licenses, including in Columbia.

Elliott said that C & R Distributing always tried to have the right forms of documentation at the ready, but since different cities have different rules, it sometimes didn't work out.

"Sometimes it's hard to know which ones are which," Elliott said. "We would always try to do our best and make sure we had the proper paperwork. Some towns just flat out refused to give a solicitor's license. Other towns bury you in so much paperwork that it takes two years to get the license."

As for the "free" incentives, Elliott says the customers needed to listen more closely to the pitch.

"We would offer a gift, yes, but it was a 'thank you' for helping us out," Elliott said. "We did not just go, 'Here it's free,' 'Oh I'll take it back' type thing."

Lastly, when asked about some employees having criminal records, Elliott also had a reply.

"Everybody had to pass the Casenet background," Elliott said. "Now does that mean your record has to be 100% squeaky clean? No. But you're not allowed to work there if you have felonies or severe misdemeanors such as stalking, things like that. But there are the occasional people who have these records in other states or do not disclose the information and it's not found right away on Casenet."

However, when KOMU 8 News did a quick search of a few people listed as employees of Team Navigator, gathered from a Columbia police report, some employees had several serious charges including stalking, domestic assault, and abuse of a child.

KOMU 8 News also attempted to reach out to another former employee of C & R Distributing. However, he did not show up to the interview and was unreachable on his phone.

 

More News

Grid
List
ST. LOUIS (AP) — Authorities say an off-duty police officer has been shot in the arm and a suspect in... More >>
25 minutes ago June 22, 2017 Jun 22, 2017 Thursday, June 22 2017 Thursday, June 22, 2017 6:38:26 AM CDT in News
ST. LOUIS (AP) — A federal judge in St. Louis is set to hear an update on the progress Ferguson,... More >>
43 minutes ago June 22, 2017 Jun 22, 2017 Thursday, June 22 2017 Thursday, June 22, 2017 6:20:46 AM CDT in News
LEBANON - The ex-husband of a missing woman was briefly detained Wednesday by the Laclede County Sheriff's Office and Lebanon... More >>
5 hours ago June 22, 2017 Jun 22, 2017 Thursday, June 22 2017 Thursday, June 22, 2017 1:05:00 AM CDT in News
JEFFERSON CITY – A new house built by River City Habitat for Humanity is giving Monica Smith and her family... More >>
10 hours ago June 21, 2017 Jun 21, 2017 Wednesday, June 21 2017 Wednesday, June 21, 2017 8:22:00 PM CDT in News
COLUMBIA - Missourians were among the crowds gathered Wednesday for a rally by President Donald Trump in Des Moines, Iowa.... More >>
12 hours ago June 21, 2017 Jun 21, 2017 Wednesday, June 21 2017 Wednesday, June 21, 2017 6:39:00 PM CDT in News
COLUMBIA - With summer temperatures rising, local law enforcement is urging people not to leave young children unattended in hot... More >>
12 hours ago June 21, 2017 Jun 21, 2017 Wednesday, June 21 2017 Wednesday, June 21, 2017 6:19:00 PM CDT in News
COLUMBIA - Planned Parenthood supporters around the country, including in Columbia, rallied Wednesday night to show their opposition to the... More >>
13 hours ago June 21, 2017 Jun 21, 2017 Wednesday, June 21 2017 Wednesday, June 21, 2017 5:51:00 PM CDT in News
JEFFERSON CITY (AP) — A lawmaker says Missouri Gov. Eric Greitens will sign his bill to ban people convicted of... More >>
13 hours ago June 21, 2017 Jun 21, 2017 Wednesday, June 21 2017 Wednesday, June 21, 2017 5:41:35 PM CDT in News
COLUMBIA - The City of Columbia will hold a meeting on East Neighborhood to hear from residents about their concerns.... More >>
13 hours ago June 21, 2017 Jun 21, 2017 Wednesday, June 21 2017 Wednesday, June 21, 2017 5:29:00 PM CDT in News
SEDALIA (AP) — A 22-year-old man has pleaded guilty in the arson death of a Sedalia man. Aran... More >>
14 hours ago June 21, 2017 Jun 21, 2017 Wednesday, June 21 2017 Wednesday, June 21, 2017 4:11:40 PM CDT in News
COLUMBIA – The next phase of the Providence Road Improvement Project will close the access from Providence to Burnam Road... More >>
15 hours ago June 21, 2017 Jun 21, 2017 Wednesday, June 21 2017 Wednesday, June 21, 2017 4:02:00 PM CDT in News
JEFFERSON CITY- Missouri is the first state to develop a plan to try and increase the population of monarch butterflies... More >>
15 hours ago June 21, 2017 Jun 21, 2017 Wednesday, June 21 2017 Wednesday, June 21, 2017 3:44:00 PM CDT in News
COLUMBIA - While tuition for students going to a University of Missouri campus has gone up recently, one of the... More >>
15 hours ago June 21, 2017 Jun 21, 2017 Wednesday, June 21 2017 Wednesday, June 21, 2017 3:07:00 PM CDT in News
JEFFERSON CITY – A former church youth leader from Iberia was sentenced to ten years in prison for attempting to... More >>
16 hours ago June 21, 2017 Jun 21, 2017 Wednesday, June 21 2017 Wednesday, June 21, 2017 2:52:00 PM CDT in News
CEDAR RAPIDS, Iowa - President Donald Trump is set to hold a rally for supporters Wednesday evening. Last week,... More >>
17 hours ago June 21, 2017 Jun 21, 2017 Wednesday, June 21 2017 Wednesday, June 21, 2017 1:30:00 PM CDT in News
COLUMBIA — Fire crews are working to figure out what sparked a fire that caused $50,000 in damages at a... More >>
18 hours ago June 21, 2017 Jun 21, 2017 Wednesday, June 21 2017 Wednesday, June 21, 2017 1:00:00 PM CDT in News
JEFFERSON CITY (AP) — Aspiring Missouri college police officers will face the same training as other future cops under a... More >>
18 hours ago June 21, 2017 Jun 21, 2017 Wednesday, June 21 2017 Wednesday, June 21, 2017 12:38:29 PM CDT in News
COLUMBIA — The Missouri State Highway Patrol is asking for help in identifying the driver of a red minivan that... More >>
18 hours ago June 21, 2017 Jun 21, 2017 Wednesday, June 21 2017 Wednesday, June 21, 2017 12:28:00 PM CDT in News
Columbia, MO
Broken Clouds 71°
8am 75°
9am 78°
10am 81°
11am 82°

Select a station to view its upcoming schedule:

Coming Up Next

7:00a
Today
11:00a
Rachael Ray
12:00p
KOMU 8 News @ Noon
7:00a
Cheaters
7:30a
Cops Reloaded
8:00a
The Steve Wilkos Show

Tonight's Schedule

7:00p
Hollywood Game Night
8:00p
The Wall
9:00p
The Night Shift
7:00p
Supernatural
8:00p
Supernatural
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld