One Columbia Business Carries Mixed Reactions Among Employees and Consumers

3 years 11 months 2 weeks ago March 08, 2013 Mar 8, 2013 Friday, March 08 2013 Friday, March 08, 2013 7:48:00 PM CST in News
By: Danielle Carter
Embed Code Copied

COLUMBIA - One door-to-door Columbia business that some customers have been dissatisfied with, has led one employee to set the record straight.

KOMU 8 News aired a story on Saturday, Feb. 16 about C & R Distributing, a company that sells Kirby vacuums door-to-door across Mid-Missouri. According to multiple online forums such as Topix.com and the Better Business Bureau website, customers have been less than satisfied with both the vacuums and C & R Distributing's selling tactics. Customers have complained of the company taking back the free incentives handed out for listening to sales pitches, and insistent selling tactics such as staying until 1 a.m. the next morning.

So what do previous employees have to say about the company? KOMU 8 News interviewed a former employee to see what she thought about her time with the company.

Kelli Elliott was employed with Team Navigator, a previous name of C & R Distributing, from Jan. 2006 to Jan. 2008 and left to have a baby. Elliott had only good things to say about the company, its employees, and the owners, Rusty and Cheryl Custard.

When asked about multiple name changes to the company, she said the company has always been C & R Distributing. However, when salespeople reached the top sales level, a Five Diamond, they would split off and form their own branch.

In response to questions about people complaining they were paid under minimum wage or unfairly treated, she said many people entered the company thinking it was a way to "get rich quick" without doing much work.

"It's all commission based so if you don't do the work, you're not going to get the pay. It's commissions only. That's all up to the individual," Elliott said.

In the past, C & R Distributing has gotten in trouble with local police for not presenting either business licenses or solicitor's licenses, including in Columbia.

Elliott said that C & R Distributing always tried to have the right forms of documentation at the ready, but since different cities have different rules, it sometimes didn't work out.

"Sometimes it's hard to know which ones are which," Elliott said. "We would always try to do our best and make sure we had the proper paperwork. Some towns just flat out refused to give a solicitor's license. Other towns bury you in so much paperwork that it takes two years to get the license."

As for the "free" incentives, Elliott says the customers needed to listen more closely to the pitch.

"We would offer a gift, yes, but it was a 'thank you' for helping us out," Elliott said. "We did not just go, 'Here it's free,' 'Oh I'll take it back' type thing."

Lastly, when asked about some employees having criminal records, Elliott also had a reply.

"Everybody had to pass the Casenet background," Elliott said. "Now does that mean your record has to be 100% squeaky clean? No. But you're not allowed to work there if you have felonies or severe misdemeanors such as stalking, things like that. But there are the occasional people who have these records in other states or do not disclose the information and it's not found right away on Casenet."

However, when KOMU 8 News did a quick search of a few people listed as employees of Team Navigator, gathered from a Columbia police report, some employees had several serious charges including stalking, domestic assault, and abuse of a child.

KOMU 8 News also attempted to reach out to another former employee of C & R Distributing. However, he did not show up to the interview and was unreachable on his phone.

 

More News

Grid
List
ST. LOUIS (AP) — A 14-year-old boy is recovering from non-life-threatening injuries after being hit by a train in suburban... More >>
50 minutes ago February 21, 2017 Feb 21, 2017 Tuesday, February 21 2017 Tuesday, February 21, 2017 7:33:09 AM CST in News
UNIVERSITY CITY (AP) — Authorities in Missouri are investigating after dozens of headstones were damaged at a Jewish cemetery near... More >>
3 hours ago February 21, 2017 Feb 21, 2017 Tuesday, February 21 2017 Tuesday, February 21, 2017 4:39:00 AM CST in News
COLUMBIA - As the warm weather approaches, the number of unwanted litters increases, putting a burden on local shelters. ... More >>
5 hours ago February 21, 2017 Feb 21, 2017 Tuesday, February 21 2017 Tuesday, February 21, 2017 2:30:00 AM CST in Top Stories
HENNEPIN COUNTY, Minnesota - A Missouri construction worker, David Earl Hyde, 38, of Fulton died while on the job in... More >>
10 hours ago February 20, 2017 Feb 20, 2017 Monday, February 20 2017 Monday, February 20, 2017 9:54:00 PM CST in News
COLUMBIA - Columbia Regional Airport is about to get the renovation its been hoping for. The small airport currently flies... More >>
12 hours ago February 20, 2017 Feb 20, 2017 Monday, February 20 2017 Monday, February 20, 2017 7:37:00 PM CST in News
ST. CHARLES (AP) — Agents from the federal Bureau of Alcohol, Tobacco, Firearms and Explosives are joining the investigation into... More >>
13 hours ago February 20, 2017 Feb 20, 2017 Monday, February 20 2017 Monday, February 20, 2017 7:06:00 PM CST in News
JEFFERSON CITY - The Jefferson City City Council will vote Monday evening on the Truman Hotel Urban Renewal Plan. ... More >>
13 hours ago February 20, 2017 Feb 20, 2017 Monday, February 20 2017 Monday, February 20, 2017 6:42:00 PM CST in News
COLUMBIA - Missouri's new first lady, Dr. Sheena Chestnut Greitens, said she is committed to keeping politics separate from her... More >>
13 hours ago February 20, 2017 Feb 20, 2017 Monday, February 20 2017 Monday, February 20, 2017 6:30:00 PM CST in News
COLUMBIA - In the past two decades, the number of fatal opioid overdoses has skyrocketed, and the medical community has... More >>
16 hours ago February 20, 2017 Feb 20, 2017 Monday, February 20 2017 Monday, February 20, 2017 3:42:00 PM CST in News
COLUMBIA – As unusually warm weather brings a feeling of early spring across Missouri, it also speeds up the lawn... More >>
16 hours ago February 20, 2017 Feb 20, 2017 Monday, February 20 2017 Monday, February 20, 2017 3:27:00 PM CST in News
COLUMBIA - The mayor's medical tourism task force has finalized its recommendations on how to make Columbia a medical hub... More >>
17 hours ago February 20, 2017 Feb 20, 2017 Monday, February 20 2017 Monday, February 20, 2017 2:35:00 PM CST in News
COLUMBIA - Stress may seem like one of those things that we all talk about being under from time to... More >>
18 hours ago February 20, 2017 Feb 20, 2017 Monday, February 20 2017 Monday, February 20, 2017 1:47:00 PM CST in News
ST. JOSEPH (AP) — Th e Missouri S tate Highway Patrol says a 27-year-old man was died after a police... More >>
19 hours ago February 20, 2017 Feb 20, 2017 Monday, February 20 2017 Monday, February 20, 2017 1:13:43 PM CST in News
PLATTE CITY (AP) — A truck driver from Springfield was sentenced to four years in prison after pleading guilty in... More >>
19 hours ago February 20, 2017 Feb 20, 2017 Monday, February 20 2017 Monday, February 20, 2017 12:48:59 PM CST in News
COLUMBIA - MU Police identified a man suspected of kissing one unwilling female and trying to hug several others. There... More >>
21 hours ago February 20, 2017 Feb 20, 2017 Monday, February 20 2017 Monday, February 20, 2017 11:08:00 AM CST in News
COLUMBIA - The Columbia City Council will discuss a proposed ordinance change Monday night that would affect the way trash... More >>
21 hours ago February 20, 2017 Feb 20, 2017 Monday, February 20 2017 Monday, February 20, 2017 10:35:00 AM CST in News
COLUMBIA - The Columbia City Council will look at what could turn into a Prescription Drug Monitoring Program, or PDMP,... More >>
1 day ago February 19, 2017 Feb 19, 2017 Sunday, February 19 2017 Sunday, February 19, 2017 7:00:00 PM CST in News
CALLAWAY COUNTY - Two people were arrested after taking law enforcement on a high speed chase throughout mid-Missouri Sunday, according... More >>
1 day ago February 19, 2017 Feb 19, 2017 Sunday, February 19 2017 Sunday, February 19, 2017 6:36:00 PM CST in Coverage From Callaway
Columbia, MO
Broken Clouds 55°
9am 56°
10am 59°
11am 63°
12pm 65°

Select a station to view its upcoming schedule:

Coming Up Next

7:00a
Today
11:00a
Rachael Ray
12:00p
KOMU 8 News @ Noon
8:00a
The Steve Wilkos Show
9:00a
The Steve Wilkos Show
10:00a
Jerry Springer

Tonight's Schedule

7:00p
The Wall
8:00p
This Is Us
9:00p
Chicago Fire
7:00p
The Flash
8:00p
DC's Legends of Tomorrow
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld