Osage Beach 911 Looking for Solution to Call Center Problems

3 years 2 months 3 weeks ago January 31, 2014 Jan 31, 2014 Friday, January 31 2014 Friday, January 31, 2014 2:44:00 PM CST in News
By: Lee Anne Denyer, KOMU 8 Reporter
loading

OSAGE BEACH - The Osage Beach 911 center was back up and operating Friday. A system crash turned into an emergency practice exercise for the Osage Beach Police Department Wednesday. The 911-dispatch center crashed when a backup battery failed around 8 a.m. that morning.

An IT consultant was already on hand at the department conducting maintenance on another part of the system. The department prepared to take the system down and redirect calls to a mobile unit when the back up batteries failed taking the system off-line.

Osage Beach dispatchers used the Camden County Sheriff's emergency dispatch bus for the first time while the department worked to get the system running again. The Sheriff's department purchased the bus for emergency situations, like a non-working dispatch center. Dispatchers had the opportunity to practice in the bus until the system was back online Wednesday evening.

Communications Specialist Kwabena Asante said the failed system replicated what could happen if a tornado or other major event displaced the emergency center. He said practicing in the mobile unit was valuable.

"I had two dispatchers here that were working and they gained valuable experience that you could only get in a catastrophic situation," he said.

The department plans to update and replace the battery backup system. Asante said emergency funds from the department budget would cover the replacement system. It could cost around $20,000.

Asante said the system crash served as a reminder in the importance of regularly servicing equipment.

"In the end with my staff, it became more of training exercise. Nobody on the outside of this building and the people we work with and the agencies we work with knew there was a problem and that's how it supposed to be," he said.

Asante said while the dispatch system remained down for about eight hours, the department handled the event seamlessly.

More News

Grid
List
COLUMBIA - A student at Battle High School was taken into police custody on Monday after administrators reported finding drugs... More >>
1 hour ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 10:05:00 AM CDT in News
DEXTER (AP) — An investigation continues into a fatal crash in southeast Missouri involving a motorized bicycle and a Stoddard... More >>
1 hour ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 9:52:39 AM CDT in News
ROGERSVILLE (AP) — The son of a southwest Missouri man who was killed in a dog attack has filed a... More >>
2 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 9:24:16 AM CDT in News
ST. LOUIS (AP) — A former Washington University researcher has won a $769,000 judgment after alleging the school refused to... More >>
2 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 8:41:18 AM CDT in News
KANSAS CITY, Mo. (AP) — A Kansas City man has been charged with fatally shooting a man who tried to... More >>
3 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 Tuesday, April 25, 2017 7:54:25 AM CDT in News
COLUMBIA - As the second oldest survivor of the Dec. 7, 1941 Pearl Harbor attack, Lieutenant Jim Downing is reminding... More >>
12 hours ago April 24, 2017 Apr 24, 2017 Monday, April 24 2017 Monday, April 24, 2017 11:07:00 PM CDT in News
FULTON - Fulton Police are investigating a body found. Fulton Police Chief Steve Myers believes the body could belong to... More >>
14 hours ago April 24, 2017 Apr 24, 2017 Monday, April 24 2017 Monday, April 24, 2017 9:19:00 PM CDT in News
JEFFERSON CITY (AP) — Missouri senators have confirmed a former PricewaterhouseCoopers partner to be the state's next revenue director. ... More >>
14 hours ago April 24, 2017 Apr 24, 2017 Monday, April 24 2017 Monday, April 24, 2017 8:44:56 PM CDT in News
COLUMBIA - Columbia Public School teachers could see a significant increase in salary for the coming school year. The... More >>
16 hours ago April 24, 2017 Apr 24, 2017 Monday, April 24 2017 Monday, April 24, 2017 7:22:00 PM CDT in News
JEFFERSON CITY (AP) — A Missouri senator says he's moving out of a room he rents from a lobbyist following... More >>
16 hours ago April 24, 2017 Apr 24, 2017 Monday, April 24 2017 Monday, April 24, 2017 7:17:23 PM CDT in News
JEFFERSON CITY (AP) — The Missouri House has passed stricter requirements for tracking fetal tissue after abortions. The... More >>
16 hours ago April 24, 2017 Apr 24, 2017 Monday, April 24 2017 Monday, April 24, 2017 7:13:00 PM CDT in News
MID-MISSOURI - There were 36 reported cases of salmonella in Mid-Missouri Monday, with the majority of cases reported out of... More >>
16 hours ago April 24, 2017 Apr 24, 2017 Monday, April 24 2017 Monday, April 24, 2017 7:04:00 PM CDT in News
COLUMBIA - Columbia Public Works is requesting community members complete a survey on new markings for cyclists at intersections in... More >>
17 hours ago April 24, 2017 Apr 24, 2017 Monday, April 24 2017 Monday, April 24, 2017 6:40:00 PM CDT in News
COLUMBIA - Wind, water and solar power are all elements that usually come to mind when the words 'renewable energy'... More >>
17 hours ago April 24, 2017 Apr 24, 2017 Monday, April 24 2017 Monday, April 24, 2017 6:02:00 PM CDT in News
COOPER COUNTY, Mo. - Two people died during a plane crash on Highway 98 near Boonville around 1:40 p.m Monday.... More >>
18 hours ago April 24, 2017 Apr 24, 2017 Monday, April 24 2017 Monday, April 24, 2017 5:03:00 PM CDT in News
ARGYLE - For years, the Rock Island rail line carried trains across Missouri, straight through towns like Eldon, Freeburg and... More >>
19 hours ago April 24, 2017 Apr 24, 2017 Monday, April 24 2017 Monday, April 24, 2017 3:50:00 PM CDT in News
KANSAS CITY (AP) — A teenager who was shot by a Kansas City store clerk who thought the boy was... More >>
20 hours ago April 24, 2017 Apr 24, 2017 Monday, April 24 2017 Monday, April 24, 2017 3:39:00 PM CDT in News
BOONVILLE- What began as a joke between two friends inspired an event that raised money and awareness for a... More >>
20 hours ago April 24, 2017 Apr 24, 2017 Monday, April 24 2017 Monday, April 24, 2017 2:49:00 PM CDT in Continuous News
Columbia, MO
Broken Clouds 70°
12pm 74°
1pm 77°
2pm 79°
3pm 80°

Select a station to view its upcoming schedule:

Coming Up Next

11:00a
Rachael Ray
12:00p
KOMU 8 News @ Noon
12:30p
Inside Edition
11:00a
Jerry Springer
12:00p
Jerry Springer
1:00p
Maury

Tonight's Schedule

7:00p
The Voice
8:00p
Great News
8:30p
Great News
9:00p
Chicago Fire
7:00p
The Flash
8:00p
iZombie
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld