Osage Beach 911 Looking for Solution to Call Center Problems

2 years 10 months 6 days ago January 31, 2014 Jan 31, 2014 Friday, January 31 2014 Friday, January 31, 2014 2:44:00 PM CST in News
By: Lee Anne Denyer, KOMU 8 Reporter

OSAGE BEACH - The Osage Beach 911 center was back up and operating Friday. A system crash turned into an emergency practice exercise for the Osage Beach Police Department Wednesday. The 911-dispatch center crashed when a backup battery failed around 8 a.m. that morning.

An IT consultant was already on hand at the department conducting maintenance on another part of the system. The department prepared to take the system down and redirect calls to a mobile unit when the back up batteries failed taking the system off-line.

Osage Beach dispatchers used the Camden County Sheriff's emergency dispatch bus for the first time while the department worked to get the system running again. The Sheriff's department purchased the bus for emergency situations, like a non-working dispatch center. Dispatchers had the opportunity to practice in the bus until the system was back online Wednesday evening.

Communications Specialist Kwabena Asante said the failed system replicated what could happen if a tornado or other major event displaced the emergency center. He said practicing in the mobile unit was valuable.

"I had two dispatchers here that were working and they gained valuable experience that you could only get in a catastrophic situation," he said.

The department plans to update and replace the battery backup system. Asante said emergency funds from the department budget would cover the replacement system. It could cost around $20,000.

Asante said the system crash served as a reminder in the importance of regularly servicing equipment.

"In the end with my staff, it became more of training exercise. Nobody on the outside of this building and the people we work with and the agencies we work with knew there was a problem and that's how it supposed to be," he said.

Asante said while the dispatch system remained down for about eight hours, the department handled the event seamlessly.

More News

Grid
List
FULTON- The state's Office of Administration announced $97.2 million in bonds to rebuild the Fulton State Hospital. The hospital is... More >>
17 minutes ago December 07, 2016 Dec 7, 2016 Wednesday, December 07 2016 Wednesday, December 07, 2016 3:49:00 PM CST in News
EDWARDSVILLE (AP) — A Missouri man has been ordered to spend 40 years in prison after having admitted in court... More >>
30 minutes ago December 07, 2016 Dec 7, 2016 Wednesday, December 07 2016 Wednesday, December 07, 2016 3:36:00 PM CST in News
JEFFERSON CITY (AP) — Opponents are suing to stop a new Missouri constitutional amendment to limit political giving. ... More >>
39 minutes ago December 07, 2016 Dec 7, 2016 Wednesday, December 07 2016 Wednesday, December 07, 2016 3:26:38 PM CST in News
JEFFERSON CITY (AP) — Missouri Gov. Jay Nixon has begun spending more time at his new home in the St.... More >>
47 minutes ago December 07, 2016 Dec 7, 2016 Wednesday, December 07 2016 Wednesday, December 07, 2016 3:19:00 PM CST in News
ST. LOUIS (AP) — Eight Chicago residents have been indicted by a federal grand jury for the smash-and-grab crime at... More >>
48 minutes ago December 07, 2016 Dec 7, 2016 Wednesday, December 07 2016 Wednesday, December 07, 2016 3:17:31 PM CST in News
COLUMBIA - The University of Missouri released official recommendations on Wednesday for how the institution can proceed in addressing issues... More >>
1 hour ago December 07, 2016 Dec 7, 2016 Wednesday, December 07 2016 Wednesday, December 07, 2016 3:01:00 PM CST in News
FULTON - It was a special day at the Kingdom of Callaway Historical Society in Fulton. Today marks the 75th... More >>
1 hour ago December 07, 2016 Dec 7, 2016 Wednesday, December 07 2016 Wednesday, December 07, 2016 2:42:00 PM CST in News
COLUMBIA - The University of Missouri Student Health Center announced Wednesday it has identified 193 confirmed and probable mumps cases... More >>
1 hour ago December 07, 2016 Dec 7, 2016 Wednesday, December 07 2016 Wednesday, December 07, 2016 2:38:00 PM CST in News
JEFFERSON CITY – Gov. Jay Nixon announced Wednesday he was restricting $51 million in Medicaid and other spending and making... More >>
2 hours ago December 07, 2016 Dec 7, 2016 Wednesday, December 07 2016 Wednesday, December 07, 2016 1:57:00 PM CST in News
COLUMBIA — Police arrested Elisabeth Trumbower of Columbia Tuesday after she allegedly falsified and fullfilled multiple prescriptions for Adderall. ... More >>
2 hours ago December 07, 2016 Dec 7, 2016 Wednesday, December 07 2016 Wednesday, December 07, 2016 1:43:00 PM CST in News
HARTVILLE (AP) — The state auditor says an audit shows new possible fraud by a former county collector who recently... More >>
3 hours ago December 07, 2016 Dec 7, 2016 Wednesday, December 07 2016 Wednesday, December 07, 2016 12:52:19 PM CST in News
ST. LOUIS (AP) — A St. Louis man is hospitalized after being struck in the head with an ax by... More >>
4 hours ago December 07, 2016 Dec 7, 2016 Wednesday, December 07 2016 Wednesday, December 07, 2016 11:54:13 AM CST in News
SPRINGFIELD (AP) — Police in southwestern Missouri's Springfield say a man was shot and killed while trying to burglarize a... More >>
5 hours ago December 07, 2016 Dec 7, 2016 Wednesday, December 07 2016 Wednesday, December 07, 2016 10:49:15 AM CST in News
WEBSTER GROVES (AP) — Officials at Webster University in suburban St. Louis say they have narrowed in on students responsible... More >>
5 hours ago December 07, 2016 Dec 7, 2016 Wednesday, December 07 2016 Wednesday, December 07, 2016 10:13:19 AM CST in News
CAPE GIRARDEAU (AP) — A southeast Missouri man is facing several charges after allegedly trying to grab a police officer's... More >>
5 hours ago December 07, 2016 Dec 7, 2016 Wednesday, December 07 2016 Wednesday, December 07, 2016 10:06:25 AM CST in News
ST. LOUIS (AP) — A new high school in St. Louis County gives students with learning disabilities the opportunity to... More >>
6 hours ago December 07, 2016 Dec 7, 2016 Wednesday, December 07 2016 Wednesday, December 07, 2016 10:01:36 AM CST in News
SPRINGFIELD (AP) — A woman whose pit bull was shot last year by a southwest Missouri police chief has agreed... More >>
6 hours ago December 07, 2016 Dec 7, 2016 Wednesday, December 07 2016 Wednesday, December 07, 2016 9:58:51 AM CST in News
CHESTERFIELD (AP) — One of St. Louis County's largest cities is opposed to accepting the city of St. Louis into... More >>
6 hours ago December 07, 2016 Dec 7, 2016 Wednesday, December 07 2016 Wednesday, December 07, 2016 9:46:07 AM CST in News
Columbia, MO
Broken Clouds 33°
4pm 33°
5pm 31°
6pm 30°
7pm 30°

Select a station to view its upcoming schedule:

Coming Up Next

3:00p
Dr. Phil
4:00p
Jeopardy!
4:30p
Jeopardy!
3:00p
The Robert Irvine Show
4:00p
Cops Reloaded
4:30p
The Cleveland Show

Tonight's Schedule

7:00p
Hairspray Live!
9:55p
To Be Announced
7:00p
Arrow
8:00p
Frequency
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld