Phone Outage Hits the University of Missouri

4 years 4 months 3 weeks ago Wednesday, September 25 2013 Sep 25, 2013 Wednesday, September 25, 2013 1:53:00 PM CDT September 25, 2013 in News
By: Taeler De Haes, KOMU 8 Reporter
loading

COLUMBIA - Nearly 5,000 phones went out Wednesday across the University of Missouri, extending off campus.

The phones that went out were Voice Over Internet Protocol (VoIP) phones. The internet based landline system stopped working at midnight Wednesday.

Spokesman for the University Hospital said he started working on the problem as soon as he found out around midnight.

"Once we found out there was an outage, we implemented some temporary systems and put those in place so that our patients could communicate with the physicians and their health care providers," Jeff Hoelscher said. "What that amounted to was routing those phones to working lines so that calls could come in, and in other cases, they were routed to messaging systems so that patients could leave messages for health care providers."

The University Hospital's phones went up around 10:30 a.m., then out again around 11:00 a.m. All phones at the hospital and its clinics were working around noon.

The IT department said 4,600 phones out of 21,000 went out today. The director of IT at the University of Missouri said its phones are still not working.

"We're all having to use our wireless phones," Terry Robb said.

A support specialist at IT said they have a software system in place to make sure an outage like this won't disrupt their business.

"We have a system set up in our web app, which is the Voice Over IP web portal, so that our call center can basically stay online through any outage," Justin Blackwell said.  

A spokesman from Century Link in Columbia said it's working on the problem.

"We are working closely with the university to get the phones up," Greg Baker said. "We don't have an estimated time for when they will be up."

More News

Grid
List
Jefferson City - In mid-Missouri, there are few opportunities to take to the ice like your favorite Olympic figure skater,... More >>
9 hours ago Tuesday, February 20 2018 Feb 20, 2018 Tuesday, February 20, 2018 8:30:00 PM CST February 20, 2018 in News
SEDALIA - Icy weather hit Sedalia and other western counties on Tuesday. The conditions are expected to continue through... More >>
9 hours ago Tuesday, February 20 2018 Feb 20, 2018 Tuesday, February 20, 2018 8:03:00 PM CST February 20, 2018 in News
COLUMBIA - The 2018 Economic Outlook Conference kicked off at Columbia College with a laugh and speakers discussing how... More >>
10 hours ago Tuesday, February 20 2018 Feb 20, 2018 Tuesday, February 20, 2018 7:06:00 PM CST February 20, 2018 in Top Stories
JEFFERSON CITY (AP) — The Missouri House has given initial approval to a bill outlawing so-called "revenge porn." ... More >>
10 hours ago Tuesday, February 20 2018 Feb 20, 2018 Tuesday, February 20, 2018 6:34:00 PM CST February 20, 2018 in Top Stories
KOMU-8 viewers shared their favorite pictures of their pets for National Love Your Pet Day Tuesday. Show your pets... More >>
12 hours ago Tuesday, February 20 2018 Feb 20, 2018 Tuesday, February 20, 2018 5:04:00 PM CST February 20, 2018 in News
COLUMBIA - A University of Missouri team of researchers created a massive new area of research. A multi-disciplinary... More >>
12 hours ago Tuesday, February 20 2018 Feb 20, 2018 Tuesday, February 20, 2018 5:00:00 PM CST February 20, 2018 in News
JEFFERSON CITY – Attorney General Josh Hawley announced Tuesday he is taking a stance against harassment and discrimination in the... More >>
13 hours ago Tuesday, February 20 2018 Feb 20, 2018 Tuesday, February 20, 2018 4:14:00 PM CST February 20, 2018 in Top Stories
JEFFERSON CITY - A judge sentenced Anthony Quin Hodges of Fulton on Tuesday for receiving and distributing child pornography. ... More >>
14 hours ago Tuesday, February 20 2018 Feb 20, 2018 Tuesday, February 20, 2018 3:23:00 PM CST February 20, 2018 in Top Stories
ASHLAND - The Southern Boone County District superintendent said police presence in the district's schools is just a part of... More >>
14 hours ago Tuesday, February 20 2018 Feb 20, 2018 Tuesday, February 20, 2018 3:15:00 PM CST February 20, 2018 in News
MEXICO - Gov. Eric Greitens visited the Veterans Home in Mexico on Tuesday, after releasing investigation results from an assessment... More >>
14 hours ago Tuesday, February 20 2018 Feb 20, 2018 Tuesday, February 20, 2018 3:10:00 PM CST February 20, 2018 in Top Stories
JEFFERSON CITY - Tuesday morning, a group of more than 300 advocates for gun control filled the state Capitol to... More >>
15 hours ago Tuesday, February 20 2018 Feb 20, 2018 Tuesday, February 20, 2018 2:23:00 PM CST February 20, 2018 in News
COLUMBIA - City council approved a community policing resolution on Monday night. This came after City Manager Mike Matthes selected... More >>
18 hours ago Tuesday, February 20 2018 Feb 20, 2018 Tuesday, February 20, 2018 11:28:00 AM CST February 20, 2018 in News
JEFFERSON CITY (AP) — One rural Missouri county is moving to a privatized system for public defenders, a system that... More >>
20 hours ago Tuesday, February 20 2018 Feb 20, 2018 Tuesday, February 20, 2018 9:00:00 AM CST February 20, 2018 in News
COLUMBIA – The “Me Too” movement may seem to be a recent phenomenon, but the creator, Tarana Burke, has dedicated... More >>
21 hours ago Tuesday, February 20 2018 Feb 20, 2018 Tuesday, February 20, 2018 8:01:00 AM CST February 20, 2018 in News
COLUMBIA - Columbia's city council approved a resolution Monday night in support of a citywide community-oriented policing program. This... More >>
1 day ago Monday, February 19 2018 Feb 19, 2018 Monday, February 19, 2018 11:43:00 PM CST February 19, 2018 in Continuous News
JEFFERSON CITY – Missouri students may have access to programs for gifted children if a bill passes. A hearing was... More >>
1 day ago Monday, February 19 2018 Feb 19, 2018 Monday, February 19, 2018 9:47:00 PM CST February 19, 2018 in News
COLUMBIA - Columbia's waste management department presented its plans for an expansion to the city's privately owned landfill Monday evening... More >>
1 day ago Monday, February 19 2018 Feb 19, 2018 Monday, February 19, 2018 7:35:00 PM CST February 19, 2018 in News
COLUMBIA - Are you confused by the concept of crypto-currencies? Does Bitcoin baffle you? KOMU's Angie Bailey tries to answer... More >>
1 day ago Monday, February 19 2018 Feb 19, 2018 Monday, February 19, 2018 7:26:00 PM CST February 19, 2018 in News
Columbia, MO
Broken Clouds 25°
6am 27°
7am 26°
8am 26°
9am 27°

Select a station to view its upcoming schedule:

Coming Up Next

5:00a
KOMU 8 News Today
6:00a
KOMU 8 News Today
7:00a
Today
5:00a
Paid Program
5:30a
Paid Program
6:00a
Page Six TV

Tonight's Schedule

7:00p
2018 Olympic Winter Games
7:00p
Riverdale
8:00p
Penn & Teller: Fool Us
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld