Phone Outage Hits the University of Missouri

3 years 3 months 4 weeks ago September 25, 2013 Sep 25, 2013 Wednesday, September 25 2013 Wednesday, September 25, 2013 1:53:00 PM CDT in News
By: Taeler De Haes, KOMU 8 Reporter
Embed Code Copied

COLUMBIA - Nearly 5,000 phones went out Wednesday across the University of Missouri, extending off campus.

The phones that went out were Voice Over Internet Protocol (VoIP) phones. The internet based landline system stopped working at midnight Wednesday.

Spokesman for the University Hospital said he started working on the problem as soon as he found out around midnight.

"Once we found out there was an outage, we implemented some temporary systems and put those in place so that our patients could communicate with the physicians and their health care providers," Jeff Hoelscher said. "What that amounted to was routing those phones to working lines so that calls could come in, and in other cases, they were routed to messaging systems so that patients could leave messages for health care providers."

The University Hospital's phones went up around 10:30 a.m., then out again around 11:00 a.m. All phones at the hospital and its clinics were working around noon.

The IT department said 4,600 phones out of 21,000 went out today. The director of IT at the University of Missouri said its phones are still not working.

"We're all having to use our wireless phones," Terry Robb said.

A support specialist at IT said they have a software system in place to make sure an outage like this won't disrupt their business.

"We have a system set up in our web app, which is the Voice Over IP web portal, so that our call center can basically stay online through any outage," Justin Blackwell said.  

A spokesman from Century Link in Columbia said it's working on the problem.

"We are working closely with the university to get the phones up," Greg Baker said. "We don't have an estimated time for when they will be up."

More News

Grid
List
COLUMBIA - The Columbia Police Department said it arrested two armed robbery suspects Monday. Detectives said they arrested 26-year-old... More >>
2 hours ago January 23, 2017 Jan 23, 2017 Monday, January 23 2017 Monday, January 23, 2017 10:40:00 PM CST in News
COLUMBIA - One person was hospitalized after being shot in north Columbia Monday evening, according to the Columbia Police Department.... More >>
4 hours ago January 23, 2017 Jan 23, 2017 Monday, January 23 2017 Monday, January 23, 2017 8:47:00 PM CST in News
KANSAS CITY, Kan. (AP) — A 70-year-old man who told investigators after robbing a Kansas bank that he'd rather be... More >>
6 hours ago January 23, 2017 Jan 23, 2017 Monday, January 23 2017 Monday, January 23, 2017 7:15:01 PM CST in News
JEFFERSON CITY (AP) — Missouri's new Republican secretary of state has been defending his decision to appoint a securities industry... More >>
6 hours ago January 23, 2017 Jan 23, 2017 Monday, January 23 2017 Monday, January 23, 2017 7:08:05 PM CST in News
COLUMBIA - The City of Columbia is looking to improve its apartment recycling program. The program provides recycling containers, which... More >>
6 hours ago January 23, 2017 Jan 23, 2017 Monday, January 23 2017 Monday, January 23, 2017 6:39:00 PM CST in News
JEFFERSON CITY - Legislation regarding the safety of Missouri law enforcement officers and first responders continues to be a hot... More >>
7 hours ago January 23, 2017 Jan 23, 2017 Monday, January 23 2017 Monday, January 23, 2017 5:40:00 PM CST in News
COLUMBIA - A twin-engine Beechcraft Baron aircraft had a crash landing on Monday afternoon at Columbia Regional Airport. The... More >>
8 hours ago January 23, 2017 Jan 23, 2017 Monday, January 23 2017 Monday, January 23, 2017 4:38:00 PM CST in News
ST. JOSEPH (AP) — A proposed bill would impose penalties on Missouri gun owners who don't report a lost or... More >>
9 hours ago January 23, 2017 Jan 23, 2017 Monday, January 23 2017 Monday, January 23, 2017 3:16:00 PM CST in News
COLUMBIA - If you're a Missourian and have purchased dairy products in the past 14 years, you might be eligible... More >>
10 hours ago January 23, 2017 Jan 23, 2017 Monday, January 23 2017 Monday, January 23, 2017 2:55:00 PM CST in News
COLUMBIA - I’ve said it before and I’ll say it again (and again and again). Sleep is incredibly important. It’s... More >>
11 hours ago January 23, 2017 Jan 23, 2017 Monday, January 23 2017 Monday, January 23, 2017 1:47:00 PM CST in News
AUDRAIN COUNTY - A Vandalia man was sentenced to seven years in jail after he encouraged a 13-year-old to have... More >>
11 hours ago January 23, 2017 Jan 23, 2017 Monday, January 23 2017 Monday, January 23, 2017 1:43:00 PM CST in News
JEFFERSON CITY - Missouri State Auditor Nicole Galloway released an audit on Shelbina municipal court in northeast Missouri that found... More >>
12 hours ago January 23, 2017 Jan 23, 2017 Monday, January 23 2017 Monday, January 23, 2017 1:13:00 PM CST in News
COLUMBIA - Economic Development Director Stacey Button is not looking for a new airport manager. Former Columbia Regional Airport... More >>
12 hours ago January 23, 2017 Jan 23, 2017 Monday, January 23 2017 Monday, January 23, 2017 12:32:00 PM CST in News
COLUMBIA - Columbia police are looking for a possible link between a shots-fired call and a shooting victim who showed... More >>
15 hours ago January 23, 2017 Jan 23, 2017 Monday, January 23 2017 Monday, January 23, 2017 9:35:00 AM CST in News
KANSAS CITY, Mo. (AP) — Authorities say a decomposed body has been found near a bridge in a Kansas City... More >>
18 hours ago January 23, 2017 Jan 23, 2017 Monday, January 23 2017 Monday, January 23, 2017 6:30:00 AM CST in News
LA MONTE - The Pettis County Prosecuting Attorney's Office filed charges against three men after a home invasion Saturday night.... More >>
1 day ago January 22, 2017 Jan 22, 2017 Sunday, January 22 2017 Sunday, January 22, 2017 6:47:00 PM CST in News
COLUMBIA - The MFA Oil Break Time shootout featured talented athletes from all around Missouri on Sunday. There were six... More >>
1 day ago January 22, 2017 Jan 22, 2017 Sunday, January 22 2017 Sunday, January 22, 2017 6:45:00 PM CST in News
COLUMBIA - Less than 24 hours after a call for help identifying the driver in a hit-and-run, Columbia police have... More >>
1 day ago January 22, 2017 Jan 22, 2017 Sunday, January 22 2017 Sunday, January 22, 2017 4:40:00 PM CST in News
Columbia, MO
Broken Clouds 34°
2am 32°
3am 32°
4am 31°
5am 31°

Select a station to view its upcoming schedule:

Coming Up Next

1:07a
The Insider
1:37a
Paid Program
2:07a
Today
1:00a
Cheaters
1:30a
Seinfeld
2:00a
Paid Program

Tonight's Schedule

7:00p
The Wall
8:00p
This Is Us
9:00p
Chicago Fire
7:00p
The Flash
8:00p
DC's Legends of Tomorrow
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld