Phone Outage Hits the University of Missouri

3 years 9 months 40 seconds ago September 25, 2013 Sep 25, 2013 Wednesday, September 25 2013 Wednesday, September 25, 2013 1:53:00 PM CDT in News
By: Taeler De Haes, KOMU 8 Reporter
loading

COLUMBIA - Nearly 5,000 phones went out Wednesday across the University of Missouri, extending off campus.

The phones that went out were Voice Over Internet Protocol (VoIP) phones. The internet based landline system stopped working at midnight Wednesday.

Spokesman for the University Hospital said he started working on the problem as soon as he found out around midnight.

"Once we found out there was an outage, we implemented some temporary systems and put those in place so that our patients could communicate with the physicians and their health care providers," Jeff Hoelscher said. "What that amounted to was routing those phones to working lines so that calls could come in, and in other cases, they were routed to messaging systems so that patients could leave messages for health care providers."

The University Hospital's phones went up around 10:30 a.m., then out again around 11:00 a.m. All phones at the hospital and its clinics were working around noon.

The IT department said 4,600 phones out of 21,000 went out today. The director of IT at the University of Missouri said its phones are still not working.

"We're all having to use our wireless phones," Terry Robb said.

A support specialist at IT said they have a software system in place to make sure an outage like this won't disrupt their business.

"We have a system set up in our web app, which is the Voice Over IP web portal, so that our call center can basically stay online through any outage," Justin Blackwell said.  

A spokesman from Century Link in Columbia said it's working on the problem.

"We are working closely with the university to get the phones up," Greg Baker said. "We don't have an estimated time for when they will be up."

More News

Grid
List
WASHINGTON (AP) — Before the Supreme Court justices begin their long summer break, they're poised to act on the Trump... More >>
56 minutes ago June 26, 2017 Jun 26, 2017 Monday, June 26 2017 Monday, June 26, 2017 4:45:00 AM CDT in News
JEFFERSON CITY - The congregation at the First Church of God in Jefferson City was treated to a unique experience... More >>
12 hours ago June 25, 2017 Jun 25, 2017 Sunday, June 25 2017 Sunday, June 25, 2017 4:59:00 PM CDT in News
JEFFERSON CITY, Mo. (AP) — The number of Missouri House races lacking major-party opposition has been on the rise. ... More >>
12 hours ago June 25, 2017 Jun 25, 2017 Sunday, June 25 2017 Sunday, June 25, 2017 4:47:00 PM CDT in News
JEFFERSON CITY - A domestic dispute ended with gunshots Saturday night after the Jefferson City Police responded to a weapons... More >>
15 hours ago June 25, 2017 Jun 25, 2017 Sunday, June 25 2017 Sunday, June 25, 2017 1:53:00 PM CDT in News
ST. JOESPH, Mo. (AP) — Missouri Western State University is closing the oldest residence hall on campus. The St.... More >>
16 hours ago June 25, 2017 Jun 25, 2017 Sunday, June 25 2017 Sunday, June 25, 2017 12:48:00 PM CDT in News
ST. JOSEPH, Mo. (AP) — A northwestern Missouri boy with a rare genetic disorder has fulfilled his dream of being... More >>
17 hours ago June 25, 2017 Jun 25, 2017 Sunday, June 25 2017 Sunday, June 25, 2017 12:40:00 PM CDT in News
COLUMBIA – The Strengthening and Conditioning Factory is hosting a fundraiser for the Children’s Miracle Network on Sunday. The... More >>
23 hours ago June 25, 2017 Jun 25, 2017 Sunday, June 25 2017 Sunday, June 25, 2017 6:11:00 AM CDT in News
COLUMBIA - Four people made it out safely of a house on Rosemary Lane in Columbia Saturday morning after a... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 7:41:00 PM CDT in News
COLUMBIA - Columbia Police responded to shots heard at the 800 block of Spencer Avenue on Saturday just before 5:00... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 5:53:00 PM CDT in News
JEFFERSON CITY - Cheerleaders rolled up their sleeves and got dirty while washing cars Saturday as athletes at Capitol City... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 3:51:00 PM CDT in News
FULTON - A man was taken into custody and charged Friday night after leading authorities on a chase through the... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 3:51:00 PM CDT in News
COLUMBIA - Members of the Central Missouri Radio Association are inviting mid-Missourians to participate in the National Amateur Radio Field... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 3:48:00 PM CDT in News
COLUMBIA – Aspen Dental provided veterans with free services in mid-Missouri and across the U.S. Saturday for the Aspen Day... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 2:29:00 PM CDT in News
JEFFERSON CITY, Mo. (AP) — Some GOP state lawmakers want to give the Missouri attorney general authority to prosecute violations... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 1:21:00 PM CDT in News
ST. LOUIS (AP) — A St. Louis judge has pushed back until Jan. 8 the retrial of a man accused... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 12:59:00 PM CDT in News
ST. LOUIS (AP) — St. Louis County police are investigating the case of a toddler who died after the vehicle... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 12:47:00 PM CDT in News
ST. LOUIS (AP) — St. Louis police are searching for a man now accused of killing a couple and another... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 12:42:00 PM CDT in News
CALLAWAY COUNTY - Callaway County Sheriff’s Office deputies responded to an initial 911 call Saturday morning reporting an airplane flying... More >>
1 day ago June 24, 2017 Jun 24, 2017 Saturday, June 24 2017 Saturday, June 24, 2017 11:43:00 AM CDT in News
Columbia, MO
Broken Clouds 52°
6am 53°
7am 56°
8am 61°
9am 67°

Select a station to view its upcoming schedule:

Coming Up Next

5:00a
KOMU 8 News Today
6:00a
KOMU 8 News Today
7:00a
Today
5:30a
Paid Program
6:00a
King of the Hill
6:30a
King of the Hill

Tonight's Schedule

7:00p
American Ninja Warrior
9:00p
Spartan: Ultimate Team Challenge
7:00p
Supergirl
8:00p
Whose Line Is It Anyway?
8:30p
Whose Line Is It Anyway?
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld