Residents receive utility disconnect notices

4 months 1 day 7 hours ago September 16, 2016 Sep 16, 2016 Friday, September 16 2016 Friday, September 16, 2016 3:07:00 PM CDT in News
By: James Bender, KOMU 8 Reporter

COLUMBIA – Several Columbia residents received disconnect notices by error this week. Columbia utilities recently implemented a new billing system, which caused residents to pay and view their bills in a different way.

Nonetheless, customers who make their payments on time were sent disconnection notices. The malfunction occurred because a system flag wasn't set to exempt disconnect notices for people on budget billing when the amount they paid was less than the amount due.  

According to a press release sent by Columbia Utilities, “this has been corrected but there will be additional customers who receive the notice because of the lag between when the mailings were sent and the identification of the problem.”

“Well as long as people pay their bill, they will not be shut off,” Columbia utilities assistant director Jim Windsor said.”

In addition to this error, some customers may have received a legitimate disconnect notice due to non-payment. This would include customers on payment plans.  While customers on payment plans are delinquent, they will not be disconnected as long as they uphold the terms of their plan.

“I hope that customers understand that we are working through this process, we hope that they like the new bills, and the information that’s on them,” Windsor said.

Customers with questions can call 573-874-7380 or visit the Utility Customer Service Office at City Hall, 701 E. Broadway, from 8 a.m. to 5 p.m. Monday through Friday.

More News

Grid
List
COLUMBIA – Concerned community members gathered at Republican U.S. Representative Vicky Hartzler’s office Tuesday to protest a recent development in... More >>
1 hour ago January 17, 2017 Jan 17, 2017 Tuesday, January 17 2017 Tuesday, January 17, 2017 1:58:00 PM CST in News
COLUMBIA – Higher education institutions have concern over the impact of Governor Greitens' announced budget cuts that will largely decrease... More >>
1 hour ago January 17, 2017 Jan 17, 2017 Tuesday, January 17 2017 Tuesday, January 17, 2017 1:41:00 PM CST in Continuous News
JEFFERSON CITY - Rep. Kip Kendrick, D-Columbia, filed two bills on Tuesday addressing the rise of student debt. The... More >>
1 hour ago January 17, 2017 Jan 17, 2017 Tuesday, January 17 2017 Tuesday, January 17, 2017 1:35:00 PM CST in News
CARTHAGE (AP) — Authorities say a 10-year-old girl has died in a southwest Missouri shooting that appears to be accidental.... More >>
3 hours ago January 17, 2017 Jan 17, 2017 Tuesday, January 17 2017 Tuesday, January 17, 2017 12:01:13 PM CST in News
JEFFERSON CITY (AP) — New Missouri Gov. Eric Greitens will outline his policies on jobs, ethics, public safety and education... More >>
4 hours ago January 17, 2017 Jan 17, 2017 Tuesday, January 17 2017 Tuesday, January 17, 2017 11:14:00 AM CST in News
ST. LOUIS (AP) — St. Louis' fortunes may be looking up, thanks to a surprising surge in business startups. ... More >>
4 hours ago January 17, 2017 Jan 17, 2017 Tuesday, January 17 2017 Tuesday, January 17, 2017 11:03:00 AM CST in News
COLUMBIA - Prosecutors have filed charges against one of two men arrested following an assault at the Red Roof Inn... More >>
4 hours ago January 17, 2017 Jan 17, 2017 Tuesday, January 17 2017 Tuesday, January 17, 2017 10:25:00 AM CST in News
COLUMBIA - An MU associate teaching professor is presenting a petition to the Columbia City Council Tuesday evening on behalf... More >>
13 hours ago January 17, 2017 Jan 17, 2017 Tuesday, January 17 2017 Tuesday, January 17, 2017 1:34:00 AM CST in News
COLUMBIA - Almost 50 years after the death of civil rights leader Dr. Martin Luther King Jr., Columbia groups still... More >>
17 hours ago January 16, 2017 Jan 16, 2017 Monday, January 16 2017 Monday, January 16, 2017 10:08:00 PM CST in News
SUNRISE BEACH – Buying and selling personal property privately, such as furniture, clothes and cars, is commonplace in today’s world... More >>
18 hours ago January 16, 2017 Jan 16, 2017 Monday, January 16 2017 Monday, January 16, 2017 9:18:00 PM CST in News
COLUMBIA - After a budget resolution aimed at repealing Obamacare was reached Jan. 12, groups in Missouri plan to protest... More >>
1 day ago January 16, 2017 Jan 16, 2017 Monday, January 16 2017 Monday, January 16, 2017 2:50:00 PM CST in News
CALIFORNIA (AP) - Central Missouri Democrats nominated an attorney who formerly worked for the Missouri Senate to run in a... More >>
1 day ago January 16, 2017 Jan 16, 2017 Monday, January 16 2017 Monday, January 16, 2017 2:36:00 PM CST in News
HILLSBORO (AP) - The Missouri State Highway Patrol says a 28-year-old man died after a four-wheeler he was riding on... More >>
1 day ago January 16, 2017 Jan 16, 2017 Monday, January 16 2017 Monday, January 16, 2017 2:09:00 PM CST in News
NICKELVILLE (AP) - A southwest Missouri county highway is expected to be closed until Thursday as crews clean up an... More >>
1 day ago January 16, 2017 Jan 16, 2017 Monday, January 16 2017 Monday, January 16, 2017 2:02:00 PM CST in News
ST. LOUIS (AP) - Police are investigating after a 34- year-old man was found dead outside a hospital in north... More >>
1 day ago January 16, 2017 Jan 16, 2017 Monday, January 16 2017 Monday, January 16, 2017 10:51:00 AM CST in News
COLUMBIA - Cafe Berlin reopened Monday for brunch, after being closed following a destructive break-in. The break-in on Saturday night... More >>
1 day ago January 16, 2017 Jan 16, 2017 Monday, January 16 2017 Monday, January 16, 2017 10:05:00 AM CST in News
ST. LOUIS (AP) - St. Louis' fortunes may be looking up, thanks to a surprising surge in business startups. ... More >>
1 day ago January 16, 2017 Jan 16, 2017 Monday, January 16 2017 Monday, January 16, 2017 9:41:00 AM CST in News
COOPER COUNTY - Just before 5 a.m. Monday morning, the Cooper County Fire Protection District responded to a structure fire... More >>
1 day ago January 16, 2017 Jan 16, 2017 Monday, January 16 2017 Monday, January 16, 2017 8:29:00 AM CST in Top Stories
Columbia, MO
Broken Clouds 39°
4pm 41°
5pm 40°
6pm 39°
7pm 38°

Select a station to view its upcoming schedule:

Coming Up Next

3:00p
Dr. Phil
4:00p
Jeopardy!
4:30p
Jeopardy!
3:00p
The Robert Irvine Show
4:00p
Cops Reloaded
4:30p
The Cleveland Show

Tonight's Schedule

7:00p
The Wall
8:00p
This Is Us
9:00p
Chicago Fire
7:00p
The Flash
8:00p
No Tomorrow
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld