Sales Reps Falsely Claim Alarm Endorsement

3 years 8 months 3 weeks ago Tuesday, March 18 2014 Mar 18, 2014 Tuesday, March 18, 2014 2:00:00 PM CDT March 18, 2014 in News
By: Tyler Greever, KOMU 8 Reporter
loading

BOONE COUNTY - The Boone County Fire Protection District made a Facebook post on Feb. 10  stating some consumers had called the district to say they had seen or heard sales pitches from a smoke detector company claiming its product is endorsed by Columbia and Boone County fire departments.

Fire departments encourage consumers to research and purchase smoke detectors. But Capt. Martina Pounds at the Boone County Fire Protection District said that doesn't mean they endorse any one brand of detector.

"It's not illegal for us to do that, but in general, we are a government agency and we don't endorse any private enterprise like that," Pounds said.

Pounds said she had not heard of this issue before.

"This is the first time we have heard about it," Pounds said. "Sometimes, companies will say the fire department recommends that, and that happens frequently." 

Pounds said the Boone County Fire Protection District and Columbia Fire Department have received "five to six" phone calls asking about the product and if the departments knew anything about it. She said the brand cited is Crossfire, whom she said offers an expensive product.

"For us, it seems to be a little bit of a pricey product," Pounds said. "If people really want to spend that much, then I really would encourage them to really research that specific company and the advantages or anything they would have different than your standard smoke detector equipment that you can buy at the hardware store."

Pounds said she talked to one consumer who said they paid around $4,500 for 12 Crossfire smoke detectors. That means each smoke detector costs $375. 

KOMU 8 News contacted local hardware chains like Lowe's and Home Depot in Columbia to see what their prices were for smoke detectors. A Lowe's representative said that store's detector prices range from $9-$50. 

Ray Crafton, the electrical department supervisor at Home Depot, said the store's price range is around the same.

"The price range for smoke alarms starts at five dollars for your basic battery operated smoke alarm and runs up to $50 for a lithium ion battery smoke alarm," Crafton said.

But there's one detector from a company called Nest that costs $129. That detector also detects carbon monoxide and has many capabilities, including wireless connection to a mobile device, voice commands, and the ability to wave off an alarm. 

Any technical specifications about the Crossfire smoke alarms can be found on the company's website. At the bottom of that site, the company states, "Crossfire is not endorsed by any local Fire Department. Fire Departments should not endorse any particular brand of fire detection product." The company responded to KOMU 8 News in an email and said it does not know of a salesperson making the endorsement claim.

"We cannot think of any reason why anyone would state otherwise,"  a Crossfire representative wrote. "This is the first occasion on which we have heard that any salesperson has stated or suggested that the alarms are so endorsed."

As the alarm manufacturer, the company said it is not involved in marketing of the product. It claims to sell the alarms to independent authorized dealers who resell them to homeowners, as well as handle installation and service.

KOMU 8 News contacted one of those dealers in Columbia, Accurate Home Safety. Tim McCarson from Accurate Home Safety said in an email that employees at the dealership know the facts about endorsement from fire departments.

"Every person associated with this dealership knows that none of our products are approved or endorsed by any fire department," McCarson said. 

McCarson also said the Crossfire product is very good.

"It is the best alarm on the market using rate of rise heat sensors, fixed temperature, optical smoke chambers and carbon monoxide sensors," McCarson said.

KOMU 8 News also spoke to a representative from Accurate Home Safety over the phone to get a better idea on the pricing of Crossfire alarms. He said the company determines pricing after coming out to a prospective buyer's home or business and basing it on the size and needs of the building. 

More News

Grid
List
COLUMBIA – High winds and dry conditions warranted additional safety precautions for fire safety Monday in central Missouri. The... More >>
1 hour ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 6:04:00 PM CST December 11, 2017 in News
RENICK – The Beamer family was on the porch of their Randolph County home at the beginning of the storm... More >>
1 hour ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 5:21:35 PM CST December 11, 2017 in News
ROCHEPORT - Consolidated Water issued a boil order advisory for parts of Howard County Monday due to a water main... More >>
2 hours ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 4:29:00 PM CST December 11, 2017 in News
ORONOGO (AP) — Homeowners living near a gun range in southwest Missouri are concerned about stray bullets that have been... More >>
3 hours ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 3:32:30 PM CST December 11, 2017 in News
COLUMBIA - When someone goes to the doctor for a checkup, they might expect the regular look at their eyes,... More >>
3 hours ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 3:15:00 PM CST December 11, 2017 in News
JEFFERSON CITY (AP) — Missouri's attorney general is weighing whether to appoint a special investigator to check into use of... More >>
4 hours ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 2:45:00 PM CST December 11, 2017 in News
COLUMBIA - One MU Nursing School program has reduced the number of nursing home patients from hospitalization by nearly 50... More >>
4 hours ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 2:24:00 PM CST December 11, 2017 in News
COLUMBIA- The Missouri Attorney General's office is forming an advisory board to develop the first statewide program in Missouri that... More >>
6 hours ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 12:22:00 PM CST December 11, 2017 in News
COLUMBIA - The city plans to begin repairing base failures in the Thornbrook Subdivision beginning Dec. 11 at 8 a.m.... More >>
7 hours ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 11:34:00 AM CST December 11, 2017 in News
JEFFERSON CITY - A Missouri state representative has filed more legislation which would redefine "marriage" as a "contract of domestic... More >>
7 hours ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 11:22:00 AM CST December 11, 2017 in News
COLUMBIA – Monday is the final day to donate to Columbia Parks and Recreation’s Almeta Crayton Memorial Toy Drive. ... More >>
8 hours ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 10:58:00 AM CST December 11, 2017 in News
JEFFERSON CITY (AP) — Missouri Gov. Eric Greitens says he wants his five new appointees to the state veterans... More >>
8 hours ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 10:50:00 AM CST December 11, 2017 in News
COLUMBIA - UPDATE: 1:44 P.M. A police officer confirmed white paint footprints are related to Monday's investigation. The police officer... More >>
11 hours ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 7:34:00 AM CST December 11, 2017 in Top Stories
COLUMBIA - Nearly four years ago to the day, local business owner Linda Bonebrake was diagnosed with severe sepsis at... More >>
1 day ago Sunday, December 10 2017 Dec 10, 2017 Sunday, December 10, 2017 6:47:00 PM CST December 10, 2017 in Continuous News
JEFFERSON CITY - Bird lovers got an up close look at birds typically seen in their backyards Sunday. It... More >>
1 day ago Sunday, December 10 2017 Dec 10, 2017 Sunday, December 10, 2017 5:36:00 PM CST December 10, 2017 in News
COLUMBIA - Museums around Columbia hosted docent led tours Sunday, spreading awareness about their exhibits and art collections. Docents are... More >>
1 day ago Sunday, December 10 2017 Dec 10, 2017 Sunday, December 10, 2017 3:59:00 PM CST December 10, 2017 in Continuous News
COLUMBIA - 2017 will mark the 140th Christmas the historic Maplewood House has seen from its home in south Columbia.... More >>
1 day ago Sunday, December 10 2017 Dec 10, 2017 Sunday, December 10, 2017 3:54:00 PM CST December 10, 2017 in News
COLUMBIA - MU Police Department, MU Greek Life, local businesses and residents made Operation Steal Back Christmas a huge success.... More >>
1 day ago Sunday, December 10 2017 Dec 10, 2017 Sunday, December 10, 2017 3:31:00 PM CST December 10, 2017 in News
Columbia, MO
Broken Clouds 47°
7pm 47°
8pm 45°
9pm 43°
10pm 41°

Select a station to view its upcoming schedule:

Coming Up Next

7:00p
The Voice
9:01p
Better Late Than Never
10:00p
KOMU 8 News @ 10
7:00p
Penn & Teller: Fool Us
8:00p
Valor
9:00p
KOMU 8 News @ Nine on The CW

Tonight's Schedule

7:00p
The Voice
9:01p
Better Late Than Never
7:00p
Penn & Teller: Fool Us
8:00p
Valor
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld