Sales Reps Falsely Claim Alarm Endorsement

4 years 5 months 1 day ago Tuesday, March 18 2014 Mar 18, 2014 Tuesday, March 18, 2014 2:00:00 PM CDT March 18, 2014 in News
By: Tyler Greever, KOMU 8 Reporter
loading

BOONE COUNTY - The Boone County Fire Protection District made a Facebook post on Feb. 10  stating some consumers had called the district to say they had seen or heard sales pitches from a smoke detector company claiming its product is endorsed by Columbia and Boone County fire departments.

Fire departments encourage consumers to research and purchase smoke detectors. But Capt. Martina Pounds at the Boone County Fire Protection District said that doesn't mean they endorse any one brand of detector.

"It's not illegal for us to do that, but in general, we are a government agency and we don't endorse any private enterprise like that," Pounds said.

Pounds said she had not heard of this issue before.

"This is the first time we have heard about it," Pounds said. "Sometimes, companies will say the fire department recommends that, and that happens frequently." 

Pounds said the Boone County Fire Protection District and Columbia Fire Department have received "five to six" phone calls asking about the product and if the departments knew anything about it. She said the brand cited is Crossfire, whom she said offers an expensive product.

"For us, it seems to be a little bit of a pricey product," Pounds said. "If people really want to spend that much, then I really would encourage them to really research that specific company and the advantages or anything they would have different than your standard smoke detector equipment that you can buy at the hardware store."

Pounds said she talked to one consumer who said they paid around $4,500 for 12 Crossfire smoke detectors. That means each smoke detector costs $375. 

KOMU 8 News contacted local hardware chains like Lowe's and Home Depot in Columbia to see what their prices were for smoke detectors. A Lowe's representative said that store's detector prices range from $9-$50. 

Ray Crafton, the electrical department supervisor at Home Depot, said the store's price range is around the same.

"The price range for smoke alarms starts at five dollars for your basic battery operated smoke alarm and runs up to $50 for a lithium ion battery smoke alarm," Crafton said.

But there's one detector from a company called Nest that costs $129. That detector also detects carbon monoxide and has many capabilities, including wireless connection to a mobile device, voice commands, and the ability to wave off an alarm. 

Any technical specifications about the Crossfire smoke alarms can be found on the company's website. At the bottom of that site, the company states, "Crossfire is not endorsed by any local Fire Department. Fire Departments should not endorse any particular brand of fire detection product." The company responded to KOMU 8 News in an email and said it does not know of a salesperson making the endorsement claim.

"We cannot think of any reason why anyone would state otherwise,"  a Crossfire representative wrote. "This is the first occasion on which we have heard that any salesperson has stated or suggested that the alarms are so endorsed."

As the alarm manufacturer, the company said it is not involved in marketing of the product. It claims to sell the alarms to independent authorized dealers who resell them to homeowners, as well as handle installation and service.

KOMU 8 News contacted one of those dealers in Columbia, Accurate Home Safety. Tim McCarson from Accurate Home Safety said in an email that employees at the dealership know the facts about endorsement from fire departments.

"Every person associated with this dealership knows that none of our products are approved or endorsed by any fire department," McCarson said. 

McCarson also said the Crossfire product is very good.

"It is the best alarm on the market using rate of rise heat sensors, fixed temperature, optical smoke chambers and carbon monoxide sensors," McCarson said.

KOMU 8 News also spoke to a representative from Accurate Home Safety over the phone to get a better idea on the pricing of Crossfire alarms. He said the company determines pricing after coming out to a prospective buyer's home or business and basing it on the size and needs of the building. 

More News

Grid
List
BOONVILLE – About 100 people rode their bikes early Saturday to help raise funds for the 43rd annual Missouri River... More >>
6 hours ago Saturday, August 18 2018 Aug 18, 2018 Saturday, August 18, 2018 2:23:00 PM CDT August 18, 2018 in News
PLATTE CITY, Mo. (AP) — Sheriff's deputies in northwestern Missouri's Platte County say they've seized more than 200 pounds of... More >>
7 hours ago Saturday, August 18 2018 Aug 18, 2018 Saturday, August 18, 2018 1:48:56 PM CDT August 18, 2018 in News
BLACK JACK (AP) — A baby bobcat found in eastern Missouri and being nursed back to health might be mistaken... More >>
7 hours ago Saturday, August 18 2018 Aug 18, 2018 Saturday, August 18, 2018 1:42:55 PM CDT August 18, 2018 in News
ST. LOUIS (AP) — Funding cuts to in-home care for the disabled could force some Missouri residents into nursing homes,... More >>
7 hours ago Saturday, August 18 2018 Aug 18, 2018 Saturday, August 18, 2018 1:34:39 PM CDT August 18, 2018 in News
MILLER COUNTY - Miller County Sheriff Louie Gregoire said two people suffered gunshot wounds Friday night. Gregoire said the suspect... More >>
7 hours ago Saturday, August 18 2018 Aug 18, 2018 Saturday, August 18, 2018 1:23:00 PM CDT August 18, 2018 in News
COLUMBIA - The North America Diving Dogs dock diving competition was in its second of three days Saturday at the... More >>
8 hours ago Saturday, August 18 2018 Aug 18, 2018 Saturday, August 18, 2018 1:01:00 PM CDT August 18, 2018 in News
COLUMBIA - The Columbia Police Department is investigating an attempted burglary of an off-campus sorority house near MU. In... More >>
10 hours ago Saturday, August 18 2018 Aug 18, 2018 Saturday, August 18, 2018 11:01:00 AM CDT August 18, 2018 in News
MOBERLY - The Moberly Police Department is currently investigating an armed robbery of Break Time North, 1210 East US 24.... More >>
10 hours ago Saturday, August 18 2018 Aug 18, 2018 Saturday, August 18, 2018 10:18:00 AM CDT August 18, 2018 in News
(CNN) -- New court documents filed in the case of a Colorado man suspected of killing his pregnant wife and... More >>
21 hours ago Saturday, August 18 2018 Aug 18, 2018 Saturday, August 18, 2018 12:09:31 AM CDT August 18, 2018 in News
WASHINGTON (AP) — It's not just audiotapes. Omarosa Manigault Newman has a stash of video, emails, text messages and... More >>
22 hours ago Friday, August 17 2018 Aug 17, 2018 Friday, August 17, 2018 10:57:37 PM CDT August 17, 2018 in News
WASHINGTON (AP) — U.S. health officials on Thursday approved a new generic version of EpiPen, the emergency allergy medication that... More >>
1 day ago Friday, August 17 2018 Aug 17, 2018 Friday, August 17, 2018 8:10:26 PM CDT August 17, 2018 in News
(CNN) -- The bomb used by the Saudi-led coalition in a devastating attack on a school bus in Yemen was... More >>
1 day ago Friday, August 17 2018 Aug 17, 2018 Friday, August 17, 2018 7:41:13 PM CDT August 17, 2018 in News
(CNN) -- A judge has ordered a mental evaluation for the man accused of starting the Holy Fire that has... More >>
1 day ago Friday, August 17 2018 Aug 17, 2018 Friday, August 17, 2018 7:14:03 PM CDT August 17, 2018 in News
JEFFERSON CITY (AP) — An ethics panel says there's reason to believe that former Missouri Gov. Eric Greitens broke the... More >>
1 day ago Friday, August 17 2018 Aug 17, 2018 Friday, August 17, 2018 5:43:44 PM CDT August 17, 2018 in News
JEFFERSON CITY - A community Facebook post on a Jefferson City page said a student got dropped off at the... More >>
1 day ago Friday, August 17 2018 Aug 17, 2018 Friday, August 17, 2018 5:22:00 PM CDT August 17, 2018 in News
BRANSON (AP) — A former employee of a southwestern Missouri paddlewheel tourist boat alleges in a lawsuit that he suffered... More >>
1 day ago Friday, August 17 2018 Aug 17, 2018 Friday, August 17, 2018 4:36:01 PM CDT August 17, 2018 in News
LINN- Forbes Magazine named State Technical College of Missouri as the third best two-year trade school in the country. ... More >>
1 day ago Friday, August 17 2018 Aug 17, 2018 Friday, August 17, 2018 3:44:00 PM CDT August 17, 2018 in News
COLUMBIA (AP) — The Islamic Center of Central Missouri in Columbia is finally moving forward with an expansion project after... More >>
1 day ago Friday, August 17 2018 Aug 17, 2018 Friday, August 17, 2018 2:37:00 PM CDT August 17, 2018 in Top Stories
Columbia, MO
Broken Clouds 75°
10pm 76°
11pm 75°
12am 73°
1am 73°