Sales Reps Falsely Claim Alarm Endorsement

2 years 10 months 6 days ago March 18, 2014 Mar 18, 2014 Tuesday, March 18 2014 Tuesday, March 18, 2014 2:00:00 PM CDT in News
By: Tyler Greever, KOMU 8 Reporter
Embed Code Copied

BOONE COUNTY - The Boone County Fire Protection District made a Facebook post on Feb. 10  stating some consumers had called the district to say they had seen or heard sales pitches from a smoke detector company claiming its product is endorsed by Columbia and Boone County fire departments.

Fire departments encourage consumers to research and purchase smoke detectors. But Capt. Martina Pounds at the Boone County Fire Protection District said that doesn't mean they endorse any one brand of detector.

"It's not illegal for us to do that, but in general, we are a government agency and we don't endorse any private enterprise like that," Pounds said.

Pounds said she had not heard of this issue before.

"This is the first time we have heard about it," Pounds said. "Sometimes, companies will say the fire department recommends that, and that happens frequently." 

Pounds said the Boone County Fire Protection District and Columbia Fire Department have received "five to six" phone calls asking about the product and if the departments knew anything about it. She said the brand cited is Crossfire, whom she said offers an expensive product.

"For us, it seems to be a little bit of a pricey product," Pounds said. "If people really want to spend that much, then I really would encourage them to really research that specific company and the advantages or anything they would have different than your standard smoke detector equipment that you can buy at the hardware store."

Pounds said she talked to one consumer who said they paid around $4,500 for 12 Crossfire smoke detectors. That means each smoke detector costs $375. 

KOMU 8 News contacted local hardware chains like Lowe's and Home Depot in Columbia to see what their prices were for smoke detectors. A Lowe's representative said that store's detector prices range from $9-$50. 

Ray Crafton, the electrical department supervisor at Home Depot, said the store's price range is around the same.

"The price range for smoke alarms starts at five dollars for your basic battery operated smoke alarm and runs up to $50 for a lithium ion battery smoke alarm," Crafton said.

But there's one detector from a company called Nest that costs $129. That detector also detects carbon monoxide and has many capabilities, including wireless connection to a mobile device, voice commands, and the ability to wave off an alarm. 

Any technical specifications about the Crossfire smoke alarms can be found on the company's website. At the bottom of that site, the company states, "Crossfire is not endorsed by any local Fire Department. Fire Departments should not endorse any particular brand of fire detection product." The company responded to KOMU 8 News in an email and said it does not know of a salesperson making the endorsement claim.

"We cannot think of any reason why anyone would state otherwise,"  a Crossfire representative wrote. "This is the first occasion on which we have heard that any salesperson has stated or suggested that the alarms are so endorsed."

As the alarm manufacturer, the company said it is not involved in marketing of the product. It claims to sell the alarms to independent authorized dealers who resell them to homeowners, as well as handle installation and service.

KOMU 8 News contacted one of those dealers in Columbia, Accurate Home Safety. Tim McCarson from Accurate Home Safety said in an email that employees at the dealership know the facts about endorsement from fire departments.

"Every person associated with this dealership knows that none of our products are approved or endorsed by any fire department," McCarson said. 

McCarson also said the Crossfire product is very good.

"It is the best alarm on the market using rate of rise heat sensors, fixed temperature, optical smoke chambers and carbon monoxide sensors," McCarson said.

KOMU 8 News also spoke to a representative from Accurate Home Safety over the phone to get a better idea on the pricing of Crossfire alarms. He said the company determines pricing after coming out to a prospective buyer's home or business and basing it on the size and needs of the building. 

More News

Grid
List
LA MONTE - Four men are in custody after allegedly shooting an 18-year-old Knob Noster man Saturday night, according to... More >>
2 hours ago January 22, 2017 Jan 22, 2017 Sunday, January 22 2017 Sunday, January 22, 2017 6:47:00 PM CST in News
COLUMBIA - The MFA Oil Break Time shootout featured talented athletes from all around Missouri on Sunday. There were six... More >>
2 hours ago January 22, 2017 Jan 22, 2017 Sunday, January 22 2017 Sunday, January 22, 2017 6:45:00 PM CST in News
COLUMBIA - The Columbia Police Department is looking for help identifying a truck believed to be involved in a hit... More >>
4 hours ago January 22, 2017 Jan 22, 2017 Sunday, January 22 2017 Sunday, January 22, 2017 4:40:00 PM CST in News
KANSAS CITY (AP) — Royals pitcher Yordano Ventura, whose electric arm helped his team win the 2015 World Series title,... More >>
6 hours ago January 22, 2017 Jan 22, 2017 Sunday, January 22 2017 Sunday, January 22, 2017 2:36:00 PM CST in News
COLUMBIA - Two people were arrested Friday in connection with a terroristic threat, according to an email from Columbia police.... More >>
7 hours ago January 22, 2017 Jan 22, 2017 Sunday, January 22 2017 Sunday, January 22, 2017 2:08:00 PM CST in News
COLUMBIA - Columbia Police officers responded to shots fired early Sunday morning in Columbia, according to a news release. ... More >>
7 hours ago January 22, 2017 Jan 22, 2017 Sunday, January 22 2017 Sunday, January 22, 2017 1:26:00 PM CST in News
ST. LOUIS (AP) — St. Louis police say a 20-year-old man is charged in an attack on a 12-year-old girl... More >>
8 hours ago January 22, 2017 Jan 22, 2017 Sunday, January 22 2017 Sunday, January 22, 2017 12:51:01 PM CST in News
JASPER (AP) — A southwestern Missouri man is taking recycling to the extreme by building a house made from everything... More >>
10 hours ago January 22, 2017 Jan 22, 2017 Sunday, January 22 2017 Sunday, January 22, 2017 11:03:00 AM CST in News
COLUMBIA (AP) — A University of Missouri professor hopes his invention of a new mug that maintains the coffee's temperature... More >>
10 hours ago January 22, 2017 Jan 22, 2017 Sunday, January 22 2017 Sunday, January 22, 2017 10:56:06 AM CST in News
JEFFERSON CITY (AP) — Missouri's new governor, Eric Greitens, is pushing to give the state the country's toughest penalties for... More >>
11 hours ago January 22, 2017 Jan 22, 2017 Sunday, January 22 2017 Sunday, January 22, 2017 9:28:00 AM CST in News
COLUMBIA - The Choral Arts Alliance of Missouri (CAAM) raised more than $1,500 Saturday night for the after-school program, Granny's... More >>
23 hours ago January 21, 2017 Jan 21, 2017 Saturday, January 21 2017 Saturday, January 21, 2017 10:15:00 PM CST in News
KANSAS CITY (AP) — Thousands of protesters, mostly women, gathered in Missouri's two biggest cities and Kansas' capital city in... More >>
1 day ago January 21, 2017 Jan 21, 2017 Saturday, January 21 2017 Saturday, January 21, 2017 7:44:00 PM CST in News
KANSAS CITY (AP) — A central Missouri technical college plans to ask the U.S. Supreme Court to reinstate the school's... More >>
1 day ago January 21, 2017 Jan 21, 2017 Saturday, January 21 2017 Saturday, January 21, 2017 7:37:52 PM CST in News
JEFFERSON CITY (AP) — Missouri Gov. Eric Greitens is making a school choice measure called education savings accounts a priority... More >>
1 day ago January 21, 2017 Jan 21, 2017 Saturday, January 21 2017 Saturday, January 21, 2017 7:32:26 PM CST in News
COLUMBIA — The Mid-Missouri Solidarity March was organized by area organization to support the Women’s March on Washington, D.C. on... More >>
1 day ago January 21, 2017 Jan 21, 2017 Saturday, January 21 2017 Saturday, January 21, 2017 6:00:00 PM CST in News
COLUMBIA — Counselors helped Columbia residents sign up for health care insurance Saturday, amid rising concern over the repeal of... More >>
1 day ago January 21, 2017 Jan 21, 2017 Saturday, January 21 2017 Saturday, January 21, 2017 5:02:00 PM CST in News
COLUMBIA — Stephens College hosted its first "Fallopian Fest" Saturday. Stephens College student and one of the directors of... More >>
1 day ago January 21, 2017 Jan 21, 2017 Saturday, January 21 2017 Saturday, January 21, 2017 3:54:00 PM CST in News
COLUMBIA — "The Mindfulness-Based Eating Solution" author, Dr. Lynn Rossy, spoke at the Boone County Historical Museum Saturday. The... More >>
1 day ago January 21, 2017 Jan 21, 2017 Saturday, January 21 2017 Saturday, January 21, 2017 11:51:00 AM CST in News
Columbia, MO
Broken Clouds 41°
10pm 38°
11pm 41°
12am 41°
1am 40°

Select a station to view its upcoming schedule:

Coming Up Next

7:30p
Ted
10:00p
KOMU 8 News @ 10
10:35p
Sports Extra with Chris Gervino
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld
10:00p
Cops Reloaded

Tonight's Schedule

6:00p
Dateline NBC
7:30p
Ted
6:00p
Beverly Hills Ninja
8:00p
Marvel's Agents of S.H.I.E.L.D.
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld