Some criticize KCP&L Home Energy Report program
KANSAS CITY (AP) - Some customers said they are annoyed by a Kansas City Power & Light program that compares their homes' energy efficiency with their neighbors' energy use.
But a utility official said critics of the Home Energy Report pilot program are a vocal minority and most customers are happy with the reports they get.
KCP&L sends reports to customers comparing their energy use to 100 neighbors who have similar-sized homes and discussing how to be more energy efficient.
The Kansas City Star reported some customers complained that the letters were a form of "energy shaming," or that the reports aren't accurate.
Brian Fife, a senior manager with KCP&L, said customers generally like the program and it helps them decrease their energy use.