TARGET 8 investigates abrupt closing of Columbia spa

3 months 1 week 3 days ago Thursday, July 13 2017 Jul 13, 2017 Thursday, July 13, 2017 5:19:00 PM CDT July 13, 2017 in Target 8
By: Max Cotton, KOMU 8 Reporter
loading

COLUMBIA – Customers are looking for refunds following the unannounced closing of a Columbia spa.

Studio Fit Day Spa closed in early June without any warning to its customers who had prepaid for spa-treatment packages.

Moses Cortes bought two as a Mother's Day gift for his wife, Emily Harrison-Cortes, and her mother, Cathy Harrison. They cost a total of $286.

Harrison-Cortes, a nurse at MU Women's and Children's Hospital, was looking forward to a relaxing day, but when the two women showed up for their June 3 appointment, things did not go as planned.

She said the spa told her it could only provide half of the services they were promised due to a staff shortage that day. 

The women decided to reschedule the full appointment for June 17. The night before that appointment, Harrison-Cortes received a confirmation text message from the spa.

"We showed up, and we found that there was a sign on the door that said permanently closed," she said.

She said she and her mother then called the studio, only to find the phone number listed on its website was no longer in service.

After unsuccessfully trying to contact the spa's owners, Myrna and Melvin Roberts, Harrison-Cortes contacted the Columbia Better Business Bureau and KOMU 8 News.

She was not alone. 

According to the Columbia Better Business Bureau Regional Director Sean Spence, the agency received numerous complaints

"There may be as many as 100 or more people out there who are out their money," he said.

KOMU 8 News talked to Melvin Roberts who said the spa closed due to a staff shortage. He said the spa is not able to refund the gift certificates because it did not have the customers' contact information.

The case is now in the hands of the Missouri Attorney General's Office.

In a statement, deputy press secretary Elizabeth Johnson said Roberts has provided refunds to customers who contacted the attorney general's office and customers with outstanding complaints should contact the office as well.

Melvin Robers told KOMU 8 News customers can reach him directly by calling (573)-881-6768 or sending an email to melroberts48@gmail.com. You can also contact the Attorney General's Office's consumer protection hotline at (800)392-8222.

Spence said the Roberts' previous business record includes a 2013 judgment forcing them to pay a Kansas printing company about $400,000 in damages and attorneys fees. 

He said, "When you're dealing with a business like this, you want to make sure you do your research, make sure you know what their track-record is as a business before you start spending your money and to be super careful when you're giving money for services you're not going to receive immediately."

 

More News

Grid
List
SPRINGFIELD (AP) — Jury selection is set to begin in the trial of a man charged with kidnapping, raping and... More >>
21 minutes ago Monday, October 23 2017 Oct 23, 2017 Monday, October 23, 2017 8:09:09 AM CDT October 23, 2017 in News
FARMINGTON (AP) — Authorities say police have shot and wounded an armed man while investigating a burglary at an eastern... More >>
1 hour ago Monday, October 23 2017 Oct 23, 2017 Monday, October 23, 2017 7:21:00 AM CDT October 23, 2017 in News
FULTON - Fulton police arrested a man Sunday on suspicion of kidnapping and domestic assault. Someone called the Fulton... More >>
14 hours ago Sunday, October 22 2017 Oct 22, 2017 Sunday, October 22, 2017 5:47:00 PM CDT October 22, 2017 in News
JEFFERSON CITY (AP) — Missouri's capital city scored poorly in a recent ranking of cities evaluating which places offer the... More >>
16 hours ago Sunday, October 22 2017 Oct 22, 2017 Sunday, October 22, 2017 4:07:00 PM CDT October 22, 2017 in Continuous News
COLUMBIA - Pet owners brought their dogs and cats to Lizzi and Rocco’s pet store for a halloween themed photoshoot.... More >>
16 hours ago Sunday, October 22 2017 Oct 22, 2017 Sunday, October 22, 2017 3:58:00 PM CDT October 22, 2017 in News
FULTON - Through an exchange in the Columbia Mothers of Multiples Facebook group , Katie Hanney gave and delivered a... More >>
16 hours ago Sunday, October 22 2017 Oct 22, 2017 Sunday, October 22, 2017 3:35:00 PM CDT October 22, 2017 in News
ST. LOUIS (AP) — In some St. Louis barber shops and beauty salons, customers might get sex education while having... More >>
20 hours ago Sunday, October 22 2017 Oct 22, 2017 Sunday, October 22, 2017 11:50:00 AM CDT October 22, 2017 in News
Moberly - An arraignment is scheduled Monday for a Moberly man facing several felony charges ranging from incest, rape or... More >>
23 hours ago Sunday, October 22 2017 Oct 22, 2017 Sunday, October 22, 2017 9:00:00 AM CDT October 22, 2017 in News
COLUMBIA- Missouri and Kansas will play a friendly version of their 'Border War' rivalry for the first time since 2012.... More >>
1 day ago Sunday, October 22 2017 Oct 22, 2017 Sunday, October 22, 2017 6:56:00 AM CDT October 22, 2017 in News
COLUMBIA - An armed robbery occurred Saturday night at an O’Reilly Auto Parts store on Cooper Drive. CPD officers... More >>
1 day ago Saturday, October 21 2017 Oct 21, 2017 Saturday, October 21, 2017 10:10:35 PM CDT October 21, 2017 in News
COLUMBIA - One man was taken to a local hospital for a gunshot wound received Saturday night. CPD officers... More >>
1 day ago Saturday, October 21 2017 Oct 21, 2017 Saturday, October 21, 2017 9:56:00 PM CDT October 21, 2017 in News
NEW FRANKLIN - The Missouri River Relief organized about 250 volunteers Saturday to remove trash from the Missouri River as... More >>
1 day ago Saturday, October 21 2017 Oct 21, 2017 Saturday, October 21, 2017 7:38:00 PM CDT October 21, 2017 in News
COLUMBIA - Officers responded to reports of shots fired at about 6:00 p.m. Saturday at the McDonald's Restaurant on Stadium... More >>
1 day ago Saturday, October 21 2017 Oct 21, 2017 Saturday, October 21, 2017 7:36:00 PM CDT October 21, 2017 in News
BOONE COUNTY – Four people were injured in a three-vehicle collision at Obermiller Road Saturday afternoon according to a sergeant... More >>
1 day ago Saturday, October 21 2017 Oct 21, 2017 Saturday, October 21, 2017 6:24:00 PM CDT October 21, 2017 in News
FULTON - Dozens of trucks raced though the mud to raise money for the Central Missouri Honor Flight Saturday at... More >>
1 day ago Saturday, October 21 2017 Oct 21, 2017 Saturday, October 21, 2017 5:48:00 PM CDT October 21, 2017 in News
JEFFERSON CITY (AP) — The state no longer will make children in foster care pay a $15 fee to get... More >>
1 day ago Saturday, October 21 2017 Oct 21, 2017 Saturday, October 21, 2017 4:56:00 PM CDT October 21, 2017 in News
HOLTS SUMMIT- New bike lines were painted in Holts Summit Thursday to make cycling safer and more accessible. The... More >>
1 day ago Saturday, October 21 2017 Oct 21, 2017 Saturday, October 21, 2017 3:49:00 PM CDT October 21, 2017 in News
JEFFERSON CITY- Local entrepreneurs walked away with some cash Saturday after an annual pitch off competition. The sixth annual... More >>
1 day ago Saturday, October 21 2017 Oct 21, 2017 Saturday, October 21, 2017 3:42:00 PM CDT October 21, 2017 in News
Columbia, MO
Broken Clouds 47°
9am 51°
10am 54°
11am 58°
12pm 62°

Select a station to view its upcoming schedule:

Coming Up Next

7:00a
Today
9:00a
Megyn Kelly TODAY
10:00a
Today with Kathie Lee & Hoda
8:00a
The Steve Wilkos Show
9:00a
The Steve Wilkos Show
10:00a
Jerry Springer

Tonight's Schedule

7:00p
The Voice
9:01p
The Brave
7:00p
Supergirl
8:00p
Valor
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld