TARGET 8 investigates abrupt closing of Columbia spa

9 months 1 week 17 hours ago Thursday, July 13 2017 Jul 13, 2017 Thursday, July 13, 2017 5:19:00 PM CDT July 13, 2017 in Target 8
By: Max Cotton, KOMU 8 Reporter
loading

COLUMBIA – Customers are looking for refunds following the unannounced closing of a Columbia spa.

Studio Fit Day Spa closed in early June without any warning to its customers who had prepaid for spa-treatment packages.

Moses Cortes bought two as a Mother's Day gift for his wife, Emily Harrison-Cortes, and her mother, Cathy Harrison. They cost a total of $286.

Harrison-Cortes, a nurse at MU Women's and Children's Hospital, was looking forward to a relaxing day, but when the two women showed up for their June 3 appointment, things did not go as planned.

She said the spa told her it could only provide half of the services they were promised due to a staff shortage that day. 

The women decided to reschedule the full appointment for June 17. The night before that appointment, Harrison-Cortes received a confirmation text message from the spa.

"We showed up, and we found that there was a sign on the door that said permanently closed," she said.

She said she and her mother then called the studio, only to find the phone number listed on its website was no longer in service.

After unsuccessfully trying to contact the spa's owners, Myrna and Melvin Roberts, Harrison-Cortes contacted the Columbia Better Business Bureau and KOMU 8 News.

She was not alone. 

According to the Columbia Better Business Bureau Regional Director Sean Spence, the agency received numerous complaints

"There may be as many as 100 or more people out there who are out their money," he said.

KOMU 8 News talked to Melvin Roberts who said the spa closed due to a staff shortage. He said the spa is not able to refund the gift certificates because it did not have the customers' contact information.

The case is now in the hands of the Missouri Attorney General's Office.

In a statement, deputy press secretary Elizabeth Johnson said Roberts has provided refunds to customers who contacted the attorney general's office and customers with outstanding complaints should contact the office as well.

Melvin Robers told KOMU 8 News customers can reach him directly by calling (573)-881-6768 or sending an email to melroberts48@gmail.com. You can also contact the Attorney General's Office's consumer protection hotline at (800)392-8222.

Spence said the Roberts' previous business record includes a 2013 judgment forcing them to pay a Kansas printing company about $400,000 in damages and attorneys fees. 

He said, "When you're dealing with a business like this, you want to make sure you do your research, make sure you know what their track-record is as a business before you start spending your money and to be super careful when you're giving money for services you're not going to receive immediately."

 

More News

Grid
List
CLAYTON (AP) — A former St. Louis-area teacher will be on five years of probation for having sex with a... More >>
10 minutes ago Saturday, April 21 2018 Apr 21, 2018 Saturday, April 21, 2018 8:43:59 AM CDT April 21, 2018 in News
UNIVERSITY CITY (AP) — A former St. Louis-area day care teaching assistant has been found guilty of molesting a 5-year-old... More >>
14 minutes ago Saturday, April 21 2018 Apr 21, 2018 Saturday, April 21, 2018 8:40:09 AM CDT April 21, 2018 in News
JEFFERSON CITY -- Firefighters responded to a structure fire in the 100 block of E. Ashley St. at 11:08 p.m.... More >>
2 hours ago Saturday, April 21 2018 Apr 21, 2018 Saturday, April 21, 2018 6:27:00 AM CDT April 21, 2018 in News
JEFFERSON CITY (AP) — Missouri legislators approved numerous changes Thursday to local elections, including allowing voters to request absentee ballots... More >>
3 hours ago Saturday, April 21 2018 Apr 21, 2018 Saturday, April 21, 2018 5:27:13 AM CDT April 21, 2018 in News
MILLER COUNTY - Casey Shoemate, a 26-year-old Miller County sheriff's deputy, died Friday night after colliding head-on with another vehicle... More >>
10 hours ago Friday, April 20 2018 Apr 20, 2018 Friday, April 20, 2018 10:05:00 PM CDT April 20, 2018 in News
COLUMBIA- Retailer Sears will close its Columbia Mall store this summer because the location has become unprofitable. Sears Director... More >>
12 hours ago Friday, April 20 2018 Apr 20, 2018 Friday, April 20, 2018 8:46:00 PM CDT April 20, 2018 in News
COLUMBIA- A local non-profit organization, Columbia Access Television, hosted a 24-hour film contest that started Friday at 5:30 pm. ... More >>
13 hours ago Friday, April 20 2018 Apr 20, 2018 Friday, April 20, 2018 7:13:00 PM CDT April 20, 2018 in News
LAKE OZARK - Community members are coming together to help a family who lost their children in a fire get... More >>
13 hours ago Friday, April 20 2018 Apr 20, 2018 Friday, April 20, 2018 7:10:00 PM CDT April 20, 2018 in News
COLUMBIA – As more and more fraternities face misconduct charges across the nation, the Greek community of MU is looking... More >>
14 hours ago Friday, April 20 2018 Apr 20, 2018 Friday, April 20, 2018 6:13:00 PM CDT April 20, 2018 in News
ST. LOUIS - Gov. Eric Greitens is remaining defiant in the face of a new felony charge. On... More >>
15 hours ago Friday, April 20 2018 Apr 20, 2018 Friday, April 20, 2018 5:45:00 PM CDT April 20, 2018 in News
COLUMBIA - Children filled school gymnasiums across Columbia for the second day of the Unbound Book Festival. The festival showcases... More >>
17 hours ago Friday, April 20 2018 Apr 20, 2018 Friday, April 20, 2018 3:42:00 PM CDT April 20, 2018 in News
COLUMBIA - April 20 marks the day of the Columbine school shooting, which claimed 13 lives. The Columbia Missouri... More >>
17 hours ago Friday, April 20 2018 Apr 20, 2018 Friday, April 20, 2018 3:26:00 PM CDT April 20, 2018 in News
COLUMBIA - A potential fire station project on an annexed lot in southwest Columbia could lead to quicker response times... More >>
17 hours ago Friday, April 20 2018 Apr 20, 2018 Friday, April 20, 2018 3:21:00 PM CDT April 20, 2018 in News
JEFFERSON CITY - After the deadly fire in Lake Ozark, officials from the Division of Fire Safety are working to... More >>
17 hours ago Friday, April 20 2018 Apr 20, 2018 Friday, April 20, 2018 3:01:00 PM CDT April 20, 2018 in News
JEFFERSON CITY - For 13 years, Rhonda Harper has been at the helm of Lincoln University's "Marching Musical Storm." ... More >>
18 hours ago Friday, April 20 2018 Apr 20, 2018 Friday, April 20, 2018 2:26:00 PM CDT April 20, 2018 in News
COLUMBIA - It’s been a little more than two months since the Stoneman Douglas school shooting in Parkland, Fla., and... More >>
18 hours ago Friday, April 20 2018 Apr 20, 2018 Friday, April 20, 2018 2:04:00 PM CDT April 20, 2018 in News
ST. LOUIS (AP) — Authorities say a suburban St. Louis police officer fired at a would-be robber about four weeks... More >>
19 hours ago Friday, April 20 2018 Apr 20, 2018 Friday, April 20, 2018 1:35:11 PM CDT April 20, 2018 in News
JEFFERSON CITY (AP) — Lab tests on an unknown substance sent to a Missouri lawmaker suggest it was pesticide.... More >>
19 hours ago Friday, April 20 2018 Apr 20, 2018 Friday, April 20, 2018 1:31:19 PM CDT April 20, 2018 in News
Columbia, MO
Broken Clouds 47°
9am 55°
10am 59°
11am 60°
12pm 61°