TARGET 8 investigates abrupt closing of Columbia spa

4 months 4 weeks 2 days ago Thursday, July 13 2017 Jul 13, 2017 Thursday, July 13, 2017 5:19:00 PM CDT July 13, 2017 in Target 8
By: Max Cotton, KOMU 8 Reporter
loading

COLUMBIA – Customers are looking for refunds following the unannounced closing of a Columbia spa.

Studio Fit Day Spa closed in early June without any warning to its customers who had prepaid for spa-treatment packages.

Moses Cortes bought two as a Mother's Day gift for his wife, Emily Harrison-Cortes, and her mother, Cathy Harrison. They cost a total of $286.

Harrison-Cortes, a nurse at MU Women's and Children's Hospital, was looking forward to a relaxing day, but when the two women showed up for their June 3 appointment, things did not go as planned.

She said the spa told her it could only provide half of the services they were promised due to a staff shortage that day. 

The women decided to reschedule the full appointment for June 17. The night before that appointment, Harrison-Cortes received a confirmation text message from the spa.

"We showed up, and we found that there was a sign on the door that said permanently closed," she said.

She said she and her mother then called the studio, only to find the phone number listed on its website was no longer in service.

After unsuccessfully trying to contact the spa's owners, Myrna and Melvin Roberts, Harrison-Cortes contacted the Columbia Better Business Bureau and KOMU 8 News.

She was not alone. 

According to the Columbia Better Business Bureau Regional Director Sean Spence, the agency received numerous complaints

"There may be as many as 100 or more people out there who are out their money," he said.

KOMU 8 News talked to Melvin Roberts who said the spa closed due to a staff shortage. He said the spa is not able to refund the gift certificates because it did not have the customers' contact information.

The case is now in the hands of the Missouri Attorney General's Office.

In a statement, deputy press secretary Elizabeth Johnson said Roberts has provided refunds to customers who contacted the attorney general's office and customers with outstanding complaints should contact the office as well.

Melvin Robers told KOMU 8 News customers can reach him directly by calling (573)-881-6768 or sending an email to melroberts48@gmail.com. You can also contact the Attorney General's Office's consumer protection hotline at (800)392-8222.

Spence said the Roberts' previous business record includes a 2013 judgment forcing them to pay a Kansas printing company about $400,000 in damages and attorneys fees. 

He said, "When you're dealing with a business like this, you want to make sure you do your research, make sure you know what their track-record is as a business before you start spending your money and to be super careful when you're giving money for services you're not going to receive immediately."

 

More News

Grid
List
COLUMBIA - It's a topic that many people shy away from, but one man came to Columbia to talk about... More >>
20 hours ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 8:25:00 PM CST December 11, 2017 in News
COLUMBIA - Terron Wings says he considers himself blessed he can now call himself an “American taxpayer.” Wings, 37,... More >>
21 hours ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 7:27:27 PM CST December 11, 2017 in News
JEFFERSON CITY- A Special Olympics Missouri plan nearly a decade in the making could become a reality as soon as... More >>
22 hours ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 7:12:00 PM CST December 11, 2017 in Sports
COLUMBIA - The Columbia Board of Education voted to approve ballot language for a $30 million bond issue Monday night... More >>
22 hours ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 7:01:00 PM CST December 11, 2017 in News
COLUMBIA – High winds and dry conditions warranted additional safety precautions for fire safety Monday in central Missouri. The... More >>
23 hours ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 6:04:00 PM CST December 11, 2017 in News
RENICK – The Beamer family was on the porch of their Randolph County home at the beginning of the storm... More >>
23 hours ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 5:21:00 PM CST December 11, 2017 in News
ROCHEPORT - Consolidated Water issued a boil order advisory for parts of Howard County Monday due to a water main... More >>
1 day ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 4:29:00 PM CST December 11, 2017 in News
ORONOGO (AP) — Homeowners living near a gun range in southwest Missouri are concerned about stray bullets that have been... More >>
1 day ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 3:32:30 PM CST December 11, 2017 in News
COLUMBIA - When someone goes to the doctor for a checkup, they might expect the regular look at their eyes,... More >>
1 day ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 3:15:00 PM CST December 11, 2017 in News
COLUMBIA - The Food Bank for Central and Northeast Missouri is using mobile pantries to provide food to areas that... More >>
1 day ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 3:00:00 PM CST December 11, 2017 in News
JEFFERSON CITY (AP) — Missouri's attorney general is weighing whether to appoint a special investigator to check into use of... More >>
1 day ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 2:45:00 PM CST December 11, 2017 in News
COLUMBIA - One MU Nursing School program has reduced the number of nursing home patients from hospitalization by nearly 50... More >>
1 day ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 2:24:00 PM CST December 11, 2017 in News
COLUMBIA- The Missouri Attorney General's office is forming an advisory board to develop the first statewide program in Missouri that... More >>
1 day ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 12:22:00 PM CST December 11, 2017 in News
COLUMBIA - The city plans to begin repairing base failures in the Thornbrook Subdivision beginning Dec. 11 at 8 a.m.... More >>
1 day ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 11:34:00 AM CST December 11, 2017 in News
JEFFERSON CITY - A Missouri state representative has filed more legislation which would redefine "marriage" as a "contract of domestic... More >>
1 day ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 11:22:00 AM CST December 11, 2017 in News
COLUMBIA – Monday is the final day to donate to Columbia Parks and Recreation’s Almeta Crayton Memorial Toy Drive. ... More >>
1 day ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 10:58:00 AM CST December 11, 2017 in News
JEFFERSON CITY (AP) — Missouri Gov. Eric Greitens says he wants his five new appointees to the state veterans... More >>
1 day ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 10:50:00 AM CST December 11, 2017 in News
COLUMBIA - Update Tuesday 10:15 a.m. - Police have identified the victim as Augustus Jackson Roberts, 28. He was the... More >>
1 day ago Monday, December 11 2017 Dec 11, 2017 Monday, December 11, 2017 7:34:00 AM CST December 11, 2017 in Top Stories
Columbia, MO
Broken Clouds 31°
6pm 32°
7pm 31°
8pm 30°
9pm 30°

Select a station to view its upcoming schedule:

Coming Up Next

5:00p
KOMU 8 News @ 5
5:30p
NBC Nightly News with Lester Holt
6:00p
KOMU 8 News @ 6
5:00p
American Dad!
5:30p
American Dad!
6:00p
Family Guy

Tonight's Schedule

7:00p
The Voice
8:00p
Gwen Stefani's You Make It Feel Like Christmas
9:00p
Chicago Med
7:00p
Greatest Holiday Commercials Countdown 2017
8:00p
The Victoria's Secret Fashion Show
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld