TARGET 8 investigates abrupt closing of Columbia spa

1 year 1 month 1 week ago Thursday, July 13 2017 Jul 13, 2017 Thursday, July 13, 2017 5:19:00 PM CDT July 13, 2017 in Target 8
By: Max Cotton, KOMU 8 Reporter
loading

COLUMBIA – Customers are looking for refunds following the unannounced closing of a Columbia spa.

Studio Fit Day Spa closed in early June without any warning to its customers who had prepaid for spa-treatment packages.

Moses Cortes bought two as a Mother's Day gift for his wife, Emily Harrison-Cortes, and her mother, Cathy Harrison. They cost a total of $286.

Harrison-Cortes, a nurse at MU Women's and Children's Hospital, was looking forward to a relaxing day, but when the two women showed up for their June 3 appointment, things did not go as planned.

She said the spa told her it could only provide half of the services they were promised due to a staff shortage that day. 

The women decided to reschedule the full appointment for June 17. The night before that appointment, Harrison-Cortes received a confirmation text message from the spa.

"We showed up, and we found that there was a sign on the door that said permanently closed," she said.

She said she and her mother then called the studio, only to find the phone number listed on its website was no longer in service.

After unsuccessfully trying to contact the spa's owners, Myrna and Melvin Roberts, Harrison-Cortes contacted the Columbia Better Business Bureau and KOMU 8 News.

She was not alone. 

According to the Columbia Better Business Bureau Regional Director Sean Spence, the agency received numerous complaints

"There may be as many as 100 or more people out there who are out their money," he said.

KOMU 8 News talked to Melvin Roberts who said the spa closed due to a staff shortage. He said the spa is not able to refund the gift certificates because it did not have the customers' contact information.

The case is now in the hands of the Missouri Attorney General's Office.

In a statement, deputy press secretary Elizabeth Johnson said Roberts has provided refunds to customers who contacted the attorney general's office and customers with outstanding complaints should contact the office as well.

Melvin Robers told KOMU 8 News customers can reach him directly by calling (573)-881-6768 or sending an email to melroberts48@gmail.com. You can also contact the Attorney General's Office's consumer protection hotline at (800)392-8222.

Spence said the Roberts' previous business record includes a 2013 judgment forcing them to pay a Kansas printing company about $400,000 in damages and attorneys fees. 

He said, "When you're dealing with a business like this, you want to make sure you do your research, make sure you know what their track-record is as a business before you start spending your money and to be super careful when you're giving money for services you're not going to receive immediately."

 

More News

Grid
List
DIGGINS (AP) — Authorities say storms have damaged trees, downed power lines and churned up at least one small tornado... More >>
15 hours ago Monday, August 20 2018 Aug 20, 2018 Monday, August 20, 2018 7:27:00 AM CDT August 20, 2018 in News
JEFFERSON CITY - City leaders will discuss Jefferson City’s 2019 FY budget at Monday’s city council meeting. The budget,... More >>
19 hours ago Monday, August 20 2018 Aug 20, 2018 Monday, August 20, 2018 3:34:00 AM CDT August 20, 2018 in News
COLUMBIA - Pink tags announcing a completed adoption hung from cages throughout the Central Missouri Humane Society this past weekend... More >>
19 hours ago Monday, August 20 2018 Aug 20, 2018 Monday, August 20, 2018 2:50:00 AM CDT August 20, 2018 in News
SEDALIA- Two events were canceled on the last day of the Missouri State Fair due to rain. The ASCS... More >>
1 day ago Sunday, August 19 2018 Aug 19, 2018 Sunday, August 19, 2018 10:04:00 PM CDT August 19, 2018 in News
(CNN) -- Former CIA director John Brennan said Sunday that he was willing to pursue legal action against President Donald... More >>
1 day ago Sunday, August 19 2018 Aug 19, 2018 Sunday, August 19, 2018 9:23:19 PM CDT August 19, 2018 in News
(CNN) -- Federal investigators examining whether President Donald Trump's former lawyer Michael Cohen committed bank and tax fraud are looking... More >>
1 day ago Sunday, August 19 2018 Aug 19, 2018 Sunday, August 19, 2018 8:01:59 PM CDT August 19, 2018 in News
Indiana ( WRTV ) -- Hundreds of students walked out of the Andy Gross show Saturday night at Purdue University... More >>
1 day ago Sunday, August 19 2018 Aug 19, 2018 Sunday, August 19, 2018 7:30:19 PM CDT August 19, 2018 in News
CAPE GIRARDEAU (AP) — Students in one Southeast Missouri State University dorm who don't want to leave their dogs or... More >>
1 day ago Sunday, August 19 2018 Aug 19, 2018 Sunday, August 19, 2018 3:09:00 PM CDT August 19, 2018 in News
NORTH KANSAS CITY (AP) — A Kansas City-area school district that garnered national attention when a transgender student was crowned... More >>
1 day ago Sunday, August 19 2018 Aug 19, 2018 Sunday, August 19, 2018 2:47:00 PM CDT August 19, 2018 in News
KANSAS CITY, Mo. (AP) — Kansas and Missouri officials hope to attract the nearly 700 well-paying USDA jobs that are... More >>
1 day ago Sunday, August 19 2018 Aug 19, 2018 Sunday, August 19, 2018 12:17:10 PM CDT August 19, 2018 in News
ST. LOUIS (AP) — Prosecutors say they will seek the death penalty for a St. Louis man charged with killing... More >>
1 day ago Sunday, August 19 2018 Aug 19, 2018 Sunday, August 19, 2018 11:50:00 AM CDT August 19, 2018 in News
ST. LOUIS (AP) — Parts of Missouri are so dry that corn crops are suffering and hay for cattle is... More >>
1 day ago Sunday, August 19 2018 Aug 19, 2018 Sunday, August 19, 2018 11:44:16 AM CDT August 19, 2018 in News
SEDALIA (AP) — Officials say a worker injured near Sedalia in west-central Missouri has died. The Sedalia Democrat reports... More >>
1 day ago Sunday, August 19 2018 Aug 19, 2018 Sunday, August 19, 2018 9:01:36 AM CDT August 19, 2018 in News
COLUMBIA - The University of Missouri Police Department is investigating a sex offense report on Saturday. According to a... More >>
1 day ago Saturday, August 18 2018 Aug 18, 2018 Saturday, August 18, 2018 11:00:00 PM CDT August 18, 2018 in News
MILLER COUNTY - The Miller County Sheriff's Office reported that suspected shooter Devin Mckie is in custody after being arrested... More >>
2 days ago Saturday, August 18 2018 Aug 18, 2018 Saturday, August 18, 2018 10:36:00 PM CDT August 18, 2018 in News
COLUMBIA - More improvements to Columbia Regional Airport are on the horizon as two proposals sit on the agenda for... More >>
2 days ago Saturday, August 18 2018 Aug 18, 2018 Saturday, August 18, 2018 5:06:00 PM CDT August 18, 2018 in News
BOONVILLE – About 100 people rode their bikes early Saturday to help raise funds for the 43rd annual Missouri River... More >>
2 days ago Saturday, August 18 2018 Aug 18, 2018 Saturday, August 18, 2018 2:23:00 PM CDT August 18, 2018 in News
PLATTE CITY, Mo. (AP) — Sheriff's deputies in northwestern Missouri's Platte County say they've seized more than 200 pounds of... More >>
2 days ago Saturday, August 18 2018 Aug 18, 2018 Saturday, August 18, 2018 1:48:56 PM CDT August 18, 2018 in News
Columbia, MO
Broken Clouds 68°
11pm 67°
12am 68°
1am 68°
2am 67°