TARGET 8 investigates abrupt closing of Columbia spa

7 months 1 week 8 hours ago Thursday, July 13 2017 Jul 13, 2017 Thursday, July 13, 2017 5:19:00 PM CDT July 13, 2017 in Target 8
By: Max Cotton, KOMU 8 Reporter
loading

COLUMBIA – Customers are looking for refunds following the unannounced closing of a Columbia spa.

Studio Fit Day Spa closed in early June without any warning to its customers who had prepaid for spa-treatment packages.

Moses Cortes bought two as a Mother's Day gift for his wife, Emily Harrison-Cortes, and her mother, Cathy Harrison. They cost a total of $286.

Harrison-Cortes, a nurse at MU Women's and Children's Hospital, was looking forward to a relaxing day, but when the two women showed up for their June 3 appointment, things did not go as planned.

She said the spa told her it could only provide half of the services they were promised due to a staff shortage that day. 

The women decided to reschedule the full appointment for June 17. The night before that appointment, Harrison-Cortes received a confirmation text message from the spa.

"We showed up, and we found that there was a sign on the door that said permanently closed," she said.

She said she and her mother then called the studio, only to find the phone number listed on its website was no longer in service.

After unsuccessfully trying to contact the spa's owners, Myrna and Melvin Roberts, Harrison-Cortes contacted the Columbia Better Business Bureau and KOMU 8 News.

She was not alone. 

According to the Columbia Better Business Bureau Regional Director Sean Spence, the agency received numerous complaints

"There may be as many as 100 or more people out there who are out their money," he said.

KOMU 8 News talked to Melvin Roberts who said the spa closed due to a staff shortage. He said the spa is not able to refund the gift certificates because it did not have the customers' contact information.

The case is now in the hands of the Missouri Attorney General's Office.

In a statement, deputy press secretary Elizabeth Johnson said Roberts has provided refunds to customers who contacted the attorney general's office and customers with outstanding complaints should contact the office as well.

Melvin Robers told KOMU 8 News customers can reach him directly by calling (573)-881-6768 or sending an email to melroberts48@gmail.com. You can also contact the Attorney General's Office's consumer protection hotline at (800)392-8222.

Spence said the Roberts' previous business record includes a 2013 judgment forcing them to pay a Kansas printing company about $400,000 in damages and attorneys fees. 

He said, "When you're dealing with a business like this, you want to make sure you do your research, make sure you know what their track-record is as a business before you start spending your money and to be super careful when you're giving money for services you're not going to receive immediately."

 

More News

Grid
List
COLUMBIA - A Kansas City company is working to make health care more efficient in Cooper County by constructing a... More >>
4 days ago Wednesday, February 14 2018 Feb 14, 2018 Wednesday, February 14, 2018 5:07:00 PM CST February 14, 2018 in News
COLUMBIA - Elections aren't the only U.S. democratic institutions intelligence experts say were influenced by Russian meddling. Protests, specifically the... More >>
4 days ago Wednesday, February 14 2018 Feb 14, 2018 Wednesday, February 14, 2018 5:01:00 PM CST February 14, 2018 in News
JEFFERSON CITY - A controversial bill that would allow some university faculty members to carry guns on campus is making... More >>
4 days ago Wednesday, February 14 2018 Feb 14, 2018 Wednesday, February 14, 2018 3:28:00 PM CST February 14, 2018 in News
JEFFERSON CITY (AP) — Sexual assault evidence kits would be tracked through a statewide system under proposed legislation. ... More >>
4 days ago Wednesday, February 14 2018 Feb 14, 2018 Wednesday, February 14, 2018 3:01:21 PM CST February 14, 2018 in News
JEFFERSON CITY – Many people have probably seen the signs sitting on the side of the highway, flashing one simple... More >>
4 days ago Wednesday, February 14 2018 Feb 14, 2018 Wednesday, February 14, 2018 2:19:00 PM CST February 14, 2018 in News
JEFFERSON CITY – Sobering statistics and the rising tide of the #MeToo movement has led to possible legislative action in... More >>
4 days ago Wednesday, February 14 2018 Feb 14, 2018 Wednesday, February 14, 2018 12:40:00 PM CST February 14, 2018 in News
MOBERLY - The Moberly Police Department is urging residents to check their credit and debit card statements for charges they... More >>
4 days ago Wednesday, February 14 2018 Feb 14, 2018 Wednesday, February 14, 2018 11:51:00 AM CST February 14, 2018 in News
ST. LOUIS (AP) — A former St. Louis judge who sentenced a teenager to more than 240 years in... More >>
4 days ago Wednesday, February 14 2018 Feb 14, 2018 Wednesday, February 14, 2018 11:41:18 AM CST February 14, 2018 in News
FLORISSANT (AP) — Two women are hospitalized in critical condition after the car they were in collided with... More >>
4 days ago Wednesday, February 14 2018 Feb 14, 2018 Wednesday, February 14, 2018 11:24:39 AM CST February 14, 2018 in News
ST. LOUIS (AP) — A candidate running as an independent has been elected to a vacant seat on the St.... More >>
4 days ago Wednesday, February 14 2018 Feb 14, 2018 Wednesday, February 14, 2018 10:23:23 AM CST February 14, 2018 in News
SPRINGFIELD (AP) — A man has been sentenced to a 120-day prison treatment program for setting two fires at... More >>
4 days ago Wednesday, February 14 2018 Feb 14, 2018 Wednesday, February 14, 2018 10:02:33 AM CST February 14, 2018 in News
CAPE GIRARDEAU (AP) — Two men are facing charges in the shooting death of a southeast Missouri teenager. ... More >>
4 days ago Wednesday, February 14 2018 Feb 14, 2018 Wednesday, February 14, 2018 9:57:19 AM CST February 14, 2018 in News
COLUMBIA - Authorities arrested a man in connection with a deadly crash on I-70 Drive Southeast in November 2017. ... More >>
4 days ago Wednesday, February 14 2018 Feb 14, 2018 Wednesday, February 14, 2018 8:39:38 AM CST February 14, 2018 in News
COLUMBIA - A man charged with making a terrorist threat toward Rep. Vicky Hartzler's office was arrested and is currently... More >>
4 days ago Wednesday, February 14 2018 Feb 14, 2018 Wednesday, February 14, 2018 8:19:08 AM CST February 14, 2018 in News
COLUMBIA - According to the 2017 Columbia Citizen Survey, the Parks and Recreation department had the highest satisfaction rate of... More >>
4 days ago Wednesday, February 14 2018 Feb 14, 2018 Wednesday, February 14, 2018 2:57:00 AM CST February 14, 2018 in News
JEFFERSON CITY - The Missouri House of Representatives perfected a bill on Tuesday, to make it legal for local Missouri... More >>
5 days ago Tuesday, February 13 2018 Feb 13, 2018 Tuesday, February 13, 2018 8:26:00 PM CST February 13, 2018 in News
COLUMBIA – The city’s Youth Advisory Council discussed ways to expand a program designed to train people to identify when... More >>
5 days ago Tuesday, February 13 2018 Feb 13, 2018 Tuesday, February 13, 2018 8:16:00 PM CST February 13, 2018 in News
COLUMBIA - With Valentine's Day Wednesday and love on the minds of many, the Better Business Bureau is warning of... More >>
5 days ago Tuesday, February 13 2018 Feb 13, 2018 Tuesday, February 13, 2018 6:23:00 PM CST February 13, 2018 in News
Columbia, MO
Broken Clouds 53°
3am 55°
4am 56°
5am 57°
6am 58°

Select a station to view its upcoming schedule:

Coming Up Next

1:00a
2018 Olympic Winter Games
3:30a
Inside Edition
4:00a
Paid Program
2:00a
Paid Program
2:30a
Paid Program
3:00a
Paid Program

Tonight's Schedule

7:00p
2018 Olympic Winter Games
7:00p
DC's Legends of Tomorrow
8:00p
Whose Line Is It Anyway?
8:30p
Whose Line Is It Anyway?
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld