Target 8 Investigation: Woman Accuses Tiger Hotel of Bait and Switch

4 years 7 months 2 weeks ago September 07, 2012 Sep 7, 2012 Friday, September 07 2012 Friday, September 07, 2012 1:49:00 PM CDT in News
By: Dan Kennedy
loading

COLUMBIA - A Target 8 Investigation shows a local hotel tried to double the rate it wants to charge one woman who made reservations for an SEC football game months in advance.

Kennett, Missouri resident Tina Brown booked a room January 19 at the Tiger Hotel in Columbia for homecoming weekend, October 26 and 27. Brown said she made reservations at the hotel in January for Missouri's homecoming football game in October to avoid a sell-out.

"We knew the Tiger Hotel was opening. We went on-line to find out when they're gonna start taking reservations," Brown said. "We found out they were so we went ahead and booked it and I put it out of my mind."

An email from the Tiger Hotel confirms Brown booked one room at $149 a night for two nights at the hotel. The total after tax was $331.82.

Two months later, in March, Brown received an email from the hotel saying, in part, the hotel had trouble processing her credit card in January and it would then be charging her card the $331.82 for the room.

But that wasn't a problem for Brown. The real problem began in July when Brown says Tiger Hotel officials called her asking for more money for the room. The hotel said its third party booking agency booked Brown's room at the wrong rate. The caller told Brown she would now have to pay double - $600 for the weekend - or find another place to stay.

"And I don't hear anything 'til the last week of July? To tell me I'm gonna have to pay double. I'm gonna have to do all this. And I have done nothing wrong," she said.

KOMU 8 News reached out to hotel management all week long but they refused an interview. The hotel did eventually send a written statement to the KOMU newsroom, saying: "A recent room audit did uncover a third party booking system error that caused one room type to be oversold. We responded immediately upon discovering the issue and were able to secure overflow rooms at similar high-quality hotels in Columbia, Mo. We offered hotel guests the option to take an upgraded room at the Tiger Hotel or use the lodging secured for them at other local hotels. Ms. Tina Brown was given both of these options and declined both offers. Although she chose not to confirm the reservation we secured for her at another hotel, we are still holding a room for her at The Tiger and continue to wait for her decision. At this time, we are certain this is a very limited situation, with less than 5 guests being affected. Precautionary steps have been made to ensure this does not happen again."

What the statement does not answer is why the hotel would not honor the original rate it promised. The Missouri Attorney General's office said the hotel is legally bound to do that and that the confirmation is a binding legal contract.

Mike Odneal is the mid-Missouri branch manager of the Better Business Bureau and he said ethically, it's bad business.

"Typically customers are told when they sign a contract they're held to it by a business. We expect that same contract to be held vice-versa," Odneal said.

"When you've made a mistake as a business, I don't care if it's the Tiger Hotel or whoever, you assume the customer is right," Brown said. "Whether you agree with it or not, you take care of it. You don't alienate the customer."

What began as a weekend getaway has turned into a major headache for Brown because having a football ticket in hand doesn't seem to matter when your hotel raises its rates.

Brown isn't alone. We spoke with one Georgia fan in town for the football game who said Tiger Hotel management called him three weeks ago about the price change. He said his weekend stay in Columbia is costing almost $700.

If you have a similar problem with the Tiger Hotel or other hotel, the Attorney General's Office encourages you to file a complaint and its department will investigate your claims.

More News

Grid
List
COLUMBIA - Forty-eight Columbia churches will gather this weekend to participate in the third annual ForColumbia volunteer event, a city-wide... More >>
2 hours ago April 28, 2017 Apr 28, 2017 Friday, April 28 2017 Friday, April 28, 2017 2:59:07 AM CDT in News
COLUMBIA - The Columbia Police Department beat commanders hosted their first beat meeting with the northeast Columbia community for the... More >>
7 hours ago April 27, 2017 Apr 27, 2017 Thursday, April 27 2017 Thursday, April 27, 2017 10:24:00 PM CDT in News
JEFFERSON CITY (AP) — Missouri House members want more information on how much money the state is paying in lawsuit... More >>
9 hours ago April 27, 2017 Apr 27, 2017 Thursday, April 27 2017 Thursday, April 27, 2017 7:48:03 PM CDT in News
JEFFERSON CITY (AP) — The Missouri Senate has passed a bond measure for a new music and dance conservatory at... More >>
9 hours ago April 27, 2017 Apr 27, 2017 Thursday, April 27 2017 Thursday, April 27, 2017 7:43:00 PM CDT in News
JEFFERSON CITY - A Columbia woman pleaded guilty Thursday in federal court to embezzling $231,600 from her employer, Shelter Insurance... More >>
11 hours ago April 27, 2017 Apr 27, 2017 Thursday, April 27 2017 Thursday, April 27, 2017 6:12:00 PM CDT in News
CAMDEN, N.J. (AP) — A Honduran man who entered the United States illegally three times has pleaded guilty to kidnapping... More >>
12 hours ago April 27, 2017 Apr 27, 2017 Thursday, April 27 2017 Thursday, April 27, 2017 5:25:40 PM CDT in News
JEFFERSON CITY (AP) — Som e Missouri lawmakers want to shield lodging websites such as Airbnb from local ordinances that... More >>
12 hours ago April 27, 2017 Apr 27, 2017 Thursday, April 27 2017 Thursday, April 27, 2017 5:16:31 PM CDT in News
COLUMBIA (AP) — The four-campus Unive rsity of Missouri s ystem is proposing raising tuition and required fees of in-state... More >>
12 hours ago April 27, 2017 Apr 27, 2017 Thursday, April 27 2017 Thursday, April 27, 2017 5:04:00 PM CDT in News
COLUMBIA - The University of Missouri released new and revised policies relating to protests and free speech on campus, including... More >>
13 hours ago April 27, 2017 Apr 27, 2017 Thursday, April 27 2017 Thursday, April 27, 2017 4:10:00 PM CDT in News
SPRINGFIELD (AP) — A woman is accused in southw estern Missouri of drunkenly causing a fatal car crash in December.... More >>
13 hours ago April 27, 2017 Apr 27, 2017 Thursday, April 27 2017 Thursday, April 27, 2017 4:09:00 PM CDT in News
COLUMBIA - A police chase in Callaway County ended in a crash and a foot pursuit Thursday. It started... More >>
13 hours ago April 27, 2017 Apr 27, 2017 Thursday, April 27 2017 Thursday, April 27, 2017 3:43:00 PM CDT in News
COLUMBIA - Boone County's iconic "Big Tree" is being damaged by vandals spray painting its base, according to its owner,... More >>
13 hours ago April 27, 2017 Apr 27, 2017 Thursday, April 27 2017 Thursday, April 27, 2017 3:37:50 PM CDT in 8 Goes Green
COLUMBIA - Three suspects were in custody Thursday afternoon on suspicion of stealing, following a joint investigation by the Boone... More >>
14 hours ago April 27, 2017 Apr 27, 2017 Thursday, April 27 2017 Thursday, April 27, 2017 3:15:00 PM CDT in News
COLUMBIA - The Missouri State High School Activities Association (MSHSAA) kicked off its state music festival Thursday, drawing thousands of... More >>
15 hours ago April 27, 2017 Apr 27, 2017 Thursday, April 27 2017 Thursday, April 27, 2017 2:21:00 PM CDT in News
OZARK (AP) — The last of three people accused in the 2014 shooting death of a sout hwest Missouri man... More >>
15 hours ago April 27, 2017 Apr 27, 2017 Thursday, April 27 2017 Thursday, April 27, 2017 1:51:00 PM CDT in News
JACKSONVILLE, Mo. - Missouri State Highway Patrol troopers responded to a car driving the wrong way in the northbound lanes... More >>
15 hours ago April 27, 2017 Apr 27, 2017 Thursday, April 27 2017 Thursday, April 27, 2017 1:47:00 PM CDT in News
JEFFERSON CITY — The Missouri State Senate sent a $27.8 billion operating budget back to the House Thursday after multiple... More >>
16 hours ago April 27, 2017 Apr 27, 2017 Thursday, April 27 2017 Thursday, April 27, 2017 1:05:00 PM CDT in News
JEFFERSON CITY (AP) — The Missouri Senate has passed a school choice bill that would create education savings accounts for... More >>
16 hours ago April 27, 2017 Apr 27, 2017 Thursday, April 27 2017 Thursday, April 27, 2017 12:34:00 PM CDT in News
Columbia, MO
Broken Clouds 52°
6am 54°
7am 54°
8am 55°
9am 56°

Select a station to view its upcoming schedule:

Coming Up Next

5:00a
KOMU 8 News Today
6:00a
KOMU 8 News Today
7:00a
Today
5:00a
Paid Program
5:30a
Paid Program
6:00a
King of the Hill

Tonight's Schedule

7:00p
First Dates
8:00p
Dateline NBC
7:00p
The Originals
8:00p
Reign
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld