Veterans get the opportunity to voice their opinions to the VA

3 months 3 weeks 6 days ago September 21, 2016 Sep 21, 2016 Wednesday, September 21 2016 Wednesday, September 21, 2016 7:51:00 PM CDT in News
By: Emma Frazier, KOMU 8 News
Embed Code Copied

COLUMBIA - Veterans got to question administrators from the Harry S. Truman Memorial Hospital in Columbia at this quarter's town hall meeting.

The Department of Veterans Affairs started holding quarterly town hall meetings in 2014. The hospital worked with the local Veterans of Foreign Wars post to host this meeting.  

The Public Affairs Officer Stephen Gaither said the meetings were put in place to engage with the veterans the hospital serves.

"It's an opportunity for us to share information with interested veterans and their family members," Gaither said. "We get feedback from them about services and care that they've received from our facility."

Hospital administrators presented the hospital rankings and construction plans to the veterans and their families in attendance. The hospital is ranked in the top 30 percent of the country for access, quality, and patient satisfaction.

"We are very proud of being ranked sixth in the country when it comes to employee satisfaction," David Isaacks, Medical Center Director, said.  "That connection and relationship that our veterans establish with their care teams, with their providers, nurses, with the administrator staff that works at the facility is only strengthened when both of those are, especially when those employees, are satisfied with taking ownership, having a real buy-in and incentive to provide the best care that they can for the veteran."

Isaacks also said he recognizes the hospital cannot provide all things at all times to veterans, so the VA has to make relationships with other health care providers.

The veterans were then able to ask questions and give comments. They could choose to either submit their questions on paper when they arrived or ask questions when the microphone was passed around.

The main issues the veterans brought up were problems with communication throughout the hospital. Tori Duncan said she spent 30 minutes on hold on the phone Wednesday, and the people are not kind when they do answer.

"It's like maybe they need a little more caffeine or something because they've been unfriendly, and it's more of an inconvenience for them to transfer you to wherever it is you need to go," Duncan said.

Other veterans mentioned problems they had getting their prescriptions.  They were told their prescriptions were ready, but the pharmacy would then send them to go see the pharmacist before they could get their prescriptions.  

Lana Zerrer, Chief of Staff, said it is policy to have counseling with the pharmacist before going on new medications. The veterans said the pharmacists were not talking to them about new medications, and they were continuously sent back and forth between the pharmacy and the pharmacists.

The administrators said they would try to get their policies across better and work on all issues that were mentioned.

The meeting was also broadcast live on Facebook.

More News

Grid
List
The Missouri Highway Patrol said they were requested by the Columbia Police Department to conduct a death investigation in the... More >>
8 hours ago January 18, 2017 Jan 18, 2017 Wednesday, January 18 2017 Wednesday, January 18, 2017 4:16:00 PM CST in Top Stories
COLUMBIA - A Columbia man started a petition against a magic show featuring rare, white tigers at the University of... More >>
8 hours ago January 18, 2017 Jan 18, 2017 Wednesday, January 18 2017 Wednesday, January 18, 2017 3:49:00 PM CST in News
COLUMBIA – Washington D.C. isn’t the only city subject to cyber attacks. Mid-Missouri's power lines are at risk- but not... More >>
9 hours ago January 18, 2017 Jan 18, 2017 Wednesday, January 18 2017 Wednesday, January 18, 2017 3:26:00 PM CST in News
JEFFERSON CITY - Members of Decoding Dyslexia Missouri met at the State Capitol on Wednesday for the second annual Decoding... More >>
9 hours ago January 18, 2017 Jan 18, 2017 Wednesday, January 18 2017 Wednesday, January 18, 2017 3:20:00 PM CST in News
JEFFERSON CITY - Breaking political tradition, Gov. Eric Greitens did not present a proposed budget for the upcoming fiscal year... More >>
9 hours ago January 18, 2017 Jan 18, 2017 Wednesday, January 18 2017 Wednesday, January 18, 2017 3:10:00 PM CST in News
COLUMBIA- Officers responded to a robbery Wednesday morning at First State Community Bank on Golden Bear Drive. An initial... More >>
11 hours ago January 18, 2017 Jan 18, 2017 Wednesday, January 18 2017 Wednesday, January 18, 2017 1:33:00 PM CST in News
ST. LOUIS (AP) — There's new life for a plan to have St. Louis taxpayers help fund a new downtown... More >>
11 hours ago January 18, 2017 Jan 18, 2017 Wednesday, January 18 2017 Wednesday, January 18, 2017 1:20:06 PM CST in News
ST. LOUIS (AP) — A man whose conviction in a Missouri sports editor's death was overturned after spending nearly a... More >>
11 hours ago January 18, 2017 Jan 18, 2017 Wednesday, January 18 2017 Wednesday, January 18, 2017 1:03:08 PM CST in News
KANSAS CITY (AP) — A Kansas City man will serve three years in federal prison without parole for pointing a... More >>
13 hours ago January 18, 2017 Jan 18, 2017 Wednesday, January 18 2017 Wednesday, January 18, 2017 11:21:09 AM CST in News
LAS VEGAS (AP) — Police say a teenager and his mother are under arrest in the death of a Missouri... More >>
13 hours ago January 18, 2017 Jan 18, 2017 Wednesday, January 18 2017 Wednesday, January 18, 2017 10:49:00 AM CST in News
JEFFERSON CITY - Jefferson City Public Schools Superintendent Larry Linthacum will wrap up presentations for a possible solution to overcrowding... More >>
13 hours ago January 18, 2017 Jan 18, 2017 Wednesday, January 18 2017 Wednesday, January 18, 2017 10:47:00 AM CST in News
ST. LOUIS (AP) — St. Louis police are investigating the shooting death of a 15-year-old girl. Two masked... More >>
14 hours ago January 18, 2017 Jan 18, 2017 Wednesday, January 18 2017 Wednesday, January 18, 2017 10:07:00 AM CST in News
ROLLA (AP) — Authorities in south-central Missouri are investigating after a woman's body was found in a ditch along a... More >>
14 hours ago January 18, 2017 Jan 18, 2017 Wednesday, January 18 2017 Wednesday, January 18, 2017 9:57:00 AM CST in News
INDEPENDENCE (AP) — Authorities are investigating a homicide in the Kansas City suburb of Independence. KMBC-TV reports that... More >>
14 hours ago January 18, 2017 Jan 18, 2017 Wednesday, January 18 2017 Wednesday, January 18, 2017 9:54:00 AM CST in News
VANDALIA-The city of Vandalia is declaring a boil advisory until Thursday at 3 a.m. The city’s water pressure dropped... More >>
15 hours ago January 18, 2017 Jan 18, 2017 Wednesday, January 18 2017 Wednesday, January 18, 2017 9:43:00 AM CST in News
LIBERTY (AP) — The former campus president of a Kansas City trade school says he was fired for letting a... More >>
15 hours ago January 18, 2017 Jan 18, 2017 Wednesday, January 18 2017 Wednesday, January 18, 2017 9:31:00 AM CST in News
JEFFERSON CITY - Moody's Corporation has agreed to a settlement following a conduct investigation by the U.S. Dept. of Justice,... More >>
15 hours ago January 18, 2017 Jan 18, 2017 Wednesday, January 18 2017 Wednesday, January 18, 2017 9:11:00 AM CST in News
COLUMBIA – The advisory board for Columbia Water and Light is set to meet Wednesday morning to discuss its goals... More >>
17 hours ago January 18, 2017 Jan 18, 2017 Wednesday, January 18 2017 Wednesday, January 18, 2017 7:24:00 AM CST in News
Columbia, MO
Broken Clouds 44°
1am 38°
2am 38°
3am 38°
4am 38°

Select a station to view its upcoming schedule:

Coming Up Next

12:37a
Last Call with Carson Daly
1:07a
The Insider
1:37a
Paid Program
12:30a
Cheaters
1:00a
Cheaters
1:30a
Seinfeld

Tonight's Schedule

7:00p
The Good Place
8:00p
Chicago Med
9:00p
The Blacklist
7:00p
DC's Legends of Tomorrow
8:00p
Supernatural
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld