Viral Facebook post raises concerns about malfunctioning gas pump

1 month 2 days 13 hours ago Sunday, January 21 2018 Jan 21, 2018 Sunday, January 21, 2018 12:53:00 PM CST January 21, 2018 in News
By: Daniel Litwin, KOMU 8 Reporter
loading

COLUMBIA- A Columbia resident's Facebook status went viral after he posted a video of an Eagle Stop gas pump charging for gas that wasn't flowing.

Kevin Boyer said he went to the Providence and I-70 location of Eagle Stop on January 18 for a routine $10 fill-up. He got his $10 worth, but something wasn't right.

"I look up and see the pump still turning, but no gas is coming out," Boyer said. When the meter stopped ticking, Boyer owed an extra 38 cents.

Boyer decided to film the issue this time, because as recently as a month and a half ago, he said he had been overcharged for gas he didn't receive at the same location. 

"First time that's fine, I understand, things happen," Boyer said. "It happened again, that's when I went in and told them. They said, 'It's because it's cold outside.'"

The three times Boyer experienced this issue he said employees at Eagle Stop told him the problem had to do with cold weather affecting the pumps.

"They said, 'There's nothing we can do about it.' It's 38 cents, I'm not worried about that," Boyer said. "But the simple fact is, how many other people?"

Boyer shared the video on his Facebook page, garnering almost 2,000 shares and more than 800 comments. Among them were other customers who said, within at least the past month, they've also been charged for non-existent gasoline.

Edward House, CFO of Eagle Stop and member of the company's ownership group, was made aware of the issue on Friday evening, and said the company quickly responded.

"The pump was bagged off and repaired by Saturday morning," House said.

House said a broken check valve caused the issue. A check valve creates an airtight seal above the gasoline to prevent fluids from falling back into the main tank.

"Just like any other mechanical device they are susceptible to failure or malfunction," House said.

Eagle Stop's policy is to immediately isolate pumps that have had a customer complaint as soon as possible until they can be repaired, but House wasn't able to comment on whether that happened according to protocol. 

"Without concluding our internal investigation, I can't really speak to when anybody within our organization was first notified prior to the time I myself or when our other primary owners found out," House said.

However, House said he is making sure employees are quick to respond to issues like these.

"We're going to definitely take a look at that and see if there's an additional training opportunity or really just see what we need to do to make sure that type of reaction to these incidents are in fact being taken at every level," House said.

House also left an official statement on behalf of Eagle Stop on Boyer's post.

 

More News

Grid
List
REPUBLIC (AP) — Police have seized five guns and two books from a 13-year-old boy officers allege had threatened... More >>
2 minutes ago Friday, February 23 2018 Feb 23, 2018 Friday, February 23, 2018 12:39:46 PM CST February 23, 2018 in News
BELLAFONTAINE NEIGHBORS (AP) — Police have found three dead in what officers suspect is a murder-suicide in a St.... More >>
7 minutes ago Friday, February 23 2018 Feb 23, 2018 Friday, February 23, 2018 12:34:52 PM CST February 23, 2018 in News
KANSAS CITY (AP) — Seven people have been indicted in a Kansas City drug-trafficking conspiracy that included two... More >>
2 hours ago Friday, February 23 2018 Feb 23, 2018 Friday, February 23, 2018 10:24:18 AM CST February 23, 2018 in News
ST. LOUIS - Gov. Eric Greitens will step down from the Republican Governors Association's executive committee amid backlash from... More >>
2 hours ago Friday, February 23 2018 Feb 23, 2018 Friday, February 23, 2018 10:12:00 AM CST February 23, 2018 in News
ST. LOUIS (AP) — The Latest on the indictment of Republican Missouri Gov. Eric Greitens (all times local):... More >>
4 hours ago Friday, February 23 2018 Feb 23, 2018 Friday, February 23, 2018 8:34:00 AM CST February 23, 2018 in Top Stories
JEFFERSON CITY - The Pantry is offering people a chance to donate food and help the community on Friday. The... More >>
4 hours ago Friday, February 23 2018 Feb 23, 2018 Friday, February 23, 2018 7:49:00 AM CST February 23, 2018 in News
COLUMBIA – President Donald Trump on Thursday defended his proposal to arm teachers. KOMU 8 asked educators and other mid-Missourians... More >>
17 hours ago Thursday, February 22 2018 Feb 22, 2018 Thursday, February 22, 2018 6:50:00 PM CST February 22, 2018 in Top Stories
FULTON - The Callaway County Sheriff’s Office is requesting a more than $9,000 grant from the Missouri Department of... More >>
18 hours ago Thursday, February 22 2018 Feb 22, 2018 Thursday, February 22, 2018 6:20:00 PM CST February 22, 2018 in News
JEFFERSON CITY - For those who watch the winter Olympics and think "I could do that", there is an opportunity... More >>
18 hours ago Thursday, February 22 2018 Feb 22, 2018 Thursday, February 22, 2018 6:02:00 PM CST February 22, 2018 in News
COLUMBIA – No. 11 Mizzou will look to keep the good times rolling on Senior Night tonight as they tip... More >>
19 hours ago Thursday, February 22 2018 Feb 22, 2018 Thursday, February 22, 2018 4:58:00 PM CST February 22, 2018 in Sports
COLUMBIA - It's the day Tigers fans have been waiting for; the return of Michael Porter Jr. Mizzou Athletics... More >>
19 hours ago Thursday, February 22 2018 Feb 22, 2018 Thursday, February 22, 2018 4:50:00 PM CST February 22, 2018 in News
ST. LOUIS - Gov. Eric Greitens is calling his indictment on invasion of privacy a "disappointing and misguided political decision."... More >>
20 hours ago Thursday, February 22 2018 Feb 22, 2018 Thursday, February 22, 2018 4:19:00 PM CST February 22, 2018 in News
JEFFERSON CITY - Six Fulton residents were sentenced in federal court for their roles in a conspiracy to distribute more... More >>
20 hours ago Thursday, February 22 2018 Feb 22, 2018 Thursday, February 22, 2018 4:02:00 PM CST February 22, 2018 in News
JEFFERSON CITY - The future of driving lies in electric and autonomous driving vehicles according to speakers at Jefferson City's... More >>
21 hours ago Thursday, February 22 2018 Feb 22, 2018 Thursday, February 22, 2018 3:24:00 PM CST February 22, 2018 in News
COLUMBIA - A Missouri lawmaker want to make roads better by raising fees at the DMW and cutting income tax... More >>
21 hours ago Thursday, February 22 2018 Feb 22, 2018 Thursday, February 22, 2018 3:18:00 PM CST February 22, 2018 in News
JEFFERSON CITY (AP) — A Missouri lawmaker who called for the vandal of a Confederate monument to be hanged won't... More >>
21 hours ago Thursday, February 22 2018 Feb 22, 2018 Thursday, February 22, 2018 3:08:00 PM CST February 22, 2018 in News
COLUMBIA - A Tuskegee Airman told stories of his time in a segregated military while speaking at a Black History... More >>
22 hours ago Thursday, February 22 2018 Feb 22, 2018 Thursday, February 22, 2018 2:13:00 PM CST February 22, 2018 in News
COLUMBIA - The head coach of the University of South Carolina's women's basketball team filed a defamation lawsuit Thursday against... More >>
22 hours ago Thursday, February 22 2018 Feb 22, 2018 Thursday, February 22, 2018 2:07:00 PM CST February 22, 2018 in Sports
Columbia, MO
Broken Clouds 37°
1pm 47°
2pm 49°
3pm 50°
4pm 49°

Select a station to view its upcoming schedule:

Coming Up Next

12:30p
Inside Edition
1:00p
Days of Our Lives
2:00p
2018 Olympic Winter Games
12:00p
Jerry Springer
1:00p
Maury
2:00p
Maury

Tonight's Schedule

7:00p
2018 Olympic Winter Games
7:00p
The 3rd Annual Howie Mandel Stand-Up Gala
8:30p
Whose Line Is It Anyway?
9:00p
KOMU 8 News @ Nine on The CW
9:30p
Seinfeld