311 non-emergency call line launches for Boone County

2 years 5 months 2 weeks ago Wednesday, May 03 2017 May 3, 2017 Wednesday, May 03, 2017 10:42:00 AM CDT May 03, 2017 in News
By: Emma Rechenberg, KOMU 8 Reporter
loading

COLUMBIA - In case of a non-emergency, Boone County residents and visitors are encouraged to dial 311.

Chad Martin, the director of Boone County Joint Communications, said the phone number is intended to separate emergency from non-emergency calls. He said this will help staff prioritize calls to address urgent, emergency situations first. 

"We noticed over time that there are an increasing number of non-emergency calls being placed into 911," Martin said. "We're already facing a staffing shortage now that we are working on, but this is just another tool to help until we get our staffing numbers up."

He said, right now, there are fifteen open operator positions. 

"We had the vacancies for a number of years, but the old building downtown did not allow us train the number of people we need to train to fill the vacancies," Martin said.

According to the Boone County 311 website, emergencies include an "immediate threat to life or bodily injury, all fire and medical emergencies, crimes in progress, immediate threat to property and gun related incidents." The website lists non-emergencies as "abandoned vehicles, noise complaints, lost or stolen property, requesting police reports and parking issues."

Martin said he hopes people will use the 311 non-emergency line.

"It's a quick easy dial, it's easy to remember and easy to dial number," he said.

Thomas Webster, who works as an emergency telecommunicator at Joint Communications, said he has answered 911 calls for the past two years. 

"When you answer the calls you immediately get a sense of what type of incident it is that you are looking at," he said.

He said some of these calls are categorized as non-emergencies. Calls coming into the 311 line are now separated from calls coming to 911, a change Webster views as positive.  

"It will help those who really are experiencing an emergency to get the immediate response that they need," Webster said. 

He said 911 calls will be prioritized, but calls coming in from 311 will receive assistance.

In addition to 311, the previous non-emergency line will also be available to dial at (573) 442-6131. 

More News

Grid
List
CALIFORNIA - A man heard his sentence on Friday after killing a 20-year-old three years ago for drunk driving. ... More >>
2 hours ago Friday, October 18 2019 Oct 18, 2019 Friday, October 18, 2019 6:31:00 PM CDT October 18, 2019 in News
COLUMBIA - Below are scores from football games around mid-Missouri. Final scores are in bold. ... More >>
2 hours ago Friday, October 18 2019 Oct 18, 2019 Friday, October 18, 2019 6:06:00 PM CDT October 18, 2019 in Friday Night Fever
COLUMBIA —The University of Missouri issued a statement Friday that the MU Department of Theatre was "in error" when it... More >>
2 hours ago Friday, October 18 2019 Oct 18, 2019 Friday, October 18, 2019 5:52:00 PM CDT October 18, 2019 in News
COLUMBIA - Friday Night Fever’s Week 8 Game of the Week features a dominant Helias (6-1) visited by a surging... More >>
2 hours ago Friday, October 18 2019 Oct 18, 2019 Friday, October 18, 2019 5:44:00 PM CDT October 18, 2019 in Friday Night Fever
COLUMBIA — The True False Film Festival and Ragtag Cinema are dissolving their relationship with Columbia church The Crossing. Cinema... More >>
3 hours ago Friday, October 18 2019 Oct 18, 2019 Friday, October 18, 2019 5:33:00 PM CDT October 18, 2019 in News
COLUMBIA - Springfield Mayor Ken McClure hosted a group for a strategy session that included Governor Mike Parson in October.... More >>
4 hours ago Friday, October 18 2019 Oct 18, 2019 Friday, October 18, 2019 4:18:00 PM CDT October 18, 2019 in News
KANSAS CITY - The extent of Kansas City Chiefs quarterback Patrick Mahomes' leg injury sustained during the team's Thursday night... More >>
5 hours ago Friday, October 18 2019 Oct 18, 2019 Friday, October 18, 2019 3:07:00 PM CDT October 18, 2019 in Sports
JEFFERSON CITY - A damaged downtown Jefferson City building is scheduled for demolition, but the owners have filed an appeal... More >>
6 hours ago Friday, October 18 2019 Oct 18, 2019 Friday, October 18, 2019 2:26:00 PM CDT October 18, 2019 in Continuous News
COLUMBIA - A drug company's decision is causing new worries for the families of children with cancer. Vincristine, a... More >>
6 hours ago Friday, October 18 2019 Oct 18, 2019 Friday, October 18, 2019 1:55:00 PM CDT October 18, 2019 in News
JEFFERSON CITY - Jefferson City Police investigated a threat at Thomas Jefferson Middle School on Friday. TJMS sent out... More >>
7 hours ago Friday, October 18 2019 Oct 18, 2019 Friday, October 18, 2019 1:27:00 PM CDT October 18, 2019 in News
COLUMBIA - A woman is dead after a car crash on Highway 63 in Columbia on Thursday afternoon. Columbia... More >>
8 hours ago Friday, October 18 2019 Oct 18, 2019 Friday, October 18, 2019 11:57:00 AM CDT October 18, 2019 in Top Stories
COLUMBIA - Leaders from several organizations from around Boone County gathered Friday to talk about various county-wide goals. The... More >>
9 hours ago Friday, October 18 2019 Oct 18, 2019 Friday, October 18, 2019 11:10:00 AM CDT October 18, 2019 in Top Stories
KANSAS CITY, Mo. (AP) — Authorities are investigating a triple homicide in a Kansas City neighborhood. Police spokesman... More >>
9 hours ago Friday, October 18 2019 Oct 18, 2019 Friday, October 18, 2019 11:01:00 AM CDT October 18, 2019 in Continuous News
COLUMBIA - A man was arrested Thursday evening after police found dangerous drugs during a routine traffic stop. The arrest... More >>
16 hours ago Friday, October 18 2019 Oct 18, 2019 Friday, October 18, 2019 4:29:00 AM CDT October 18, 2019 in News
JEFFERSON CITY - The fifth annual Project Homeless Connect begins Friday. The event provides support for those experiencing homelessness,... More >>
17 hours ago Friday, October 18 2019 Oct 18, 2019 Friday, October 18, 2019 3:23:00 AM CDT October 18, 2019 in Top Stories
COLUMBIA - Sixteen Columbians will travel to Columbia's Japanese sister city, Hakusan City, to reaffirm the relationship between the two... More >>
18 hours ago Friday, October 18 2019 Oct 18, 2019 Friday, October 18, 2019 2:29:00 AM CDT October 18, 2019 in News
COLUMBIA — After a controversial sermon at The Crossing on Sunday, the LGBTQ community is calling for those involved to... More >>
1 day ago Thursday, October 17 2019 Oct 17, 2019 Thursday, October 17, 2019 7:41:00 PM CDT October 17, 2019 in News
COLUMBIA - The Princeton Review named the University of Missouri to three of its "best" lists. MU made the... More >>
1 day ago Thursday, October 17 2019 Oct 17, 2019 Thursday, October 17, 2019 6:16:51 PM CDT October 17, 2019 in News
Columbia, MO
Broken Clouds 58°
9pm 58°
10pm 57°
11pm 56°
12am 55°