311 non-emergency call line launches for Boone County

2 years 11 months 5 days ago Wednesday, May 03 2017 May 3, 2017 Wednesday, May 03, 2017 10:42:00 AM CDT May 03, 2017 in News
By: Emma Rechenberg, KOMU 8 Reporter
loading

COLUMBIA - In case of a non-emergency, Boone County residents and visitors are encouraged to dial 311.

Chad Martin, the director of Boone County Joint Communications, said the phone number is intended to separate emergency from non-emergency calls. He said this will help staff prioritize calls to address urgent, emergency situations first. 

"We noticed over time that there are an increasing number of non-emergency calls being placed into 911," Martin said. "We're already facing a staffing shortage now that we are working on, but this is just another tool to help until we get our staffing numbers up."

He said, right now, there are fifteen open operator positions. 

"We had the vacancies for a number of years, but the old building downtown did not allow us train the number of people we need to train to fill the vacancies," Martin said.

According to the Boone County 311 website, emergencies include an "immediate threat to life or bodily injury, all fire and medical emergencies, crimes in progress, immediate threat to property and gun related incidents." The website lists non-emergencies as "abandoned vehicles, noise complaints, lost or stolen property, requesting police reports and parking issues."

Martin said he hopes people will use the 311 non-emergency line.

"It's a quick easy dial, it's easy to remember and easy to dial number," he said.

Thomas Webster, who works as an emergency telecommunicator at Joint Communications, said he has answered 911 calls for the past two years. 

"When you answer the calls you immediately get a sense of what type of incident it is that you are looking at," he said.

He said some of these calls are categorized as non-emergencies. Calls coming into the 311 line are now separated from calls coming to 911, a change Webster views as positive.  

"It will help those who really are experiencing an emergency to get the immediate response that they need," Webster said. 

He said 911 calls will be prioritized, but calls coming in from 311 will receive assistance.

In addition to 311, the previous non-emergency line will also be available to dial at (573) 442-6131. 

More News

Grid
List
KOMU 8's Emily Spain talked with Dr. Christelle Ilboudo about recovering from COVID-19 and when it's safe for people with... More >>
4 hours ago Tuesday, April 07 2020 Apr 7, 2020 Tuesday, April 07, 2020 7:53:00 PM CDT April 07, 2020 in News
ASHLAND – Thanks to a community grassroots effort, dozens of local medical workers on the frontlines of the COVID-19 pandemic... More >>
5 hours ago Tuesday, April 07 2020 Apr 7, 2020 Tuesday, April 07, 2020 6:55:00 PM CDT April 07, 2020 in News
JEFFERSON CITY - Essential workers are continuing to change their usual routines in order to keep people safe during the... More >>
6 hours ago Tuesday, April 07 2020 Apr 7, 2020 Tuesday, April 07, 2020 6:00:00 PM CDT April 07, 2020 in News
COLUMBIA - Documents show the Columbia/Boone County Public Health and Human Services Department is looking for a facility to contract... More >>
6 hours ago Tuesday, April 07 2020 Apr 7, 2020 Tuesday, April 07, 2020 5:58:00 PM CDT April 07, 2020 in News
COLUMBIA - If you ask Andrew Grabau, the nonprofit sector was built to help out in times of need. ... More >>
6 hours ago Tuesday, April 07 2020 Apr 7, 2020 Tuesday, April 07, 2020 5:30:00 PM CDT April 07, 2020 in News
COLUMBIA - People around the country are facing new realities and, in some cases, a new virtual reality. Since... More >>
8 hours ago Tuesday, April 07 2020 Apr 7, 2020 Tuesday, April 07, 2020 3:57:00 PM CDT April 07, 2020 in News
COLUMBIA - Boone County deputies say they are investigating a death after a man's body was found in Perche Creek,... More >>
8 hours ago Tuesday, April 07 2020 Apr 7, 2020 Tuesday, April 07, 2020 3:49:00 PM CDT April 07, 2020 in News
COLUMBIA - The Columbia Fire Department was dispatched to a residential structure fire at 903 Jefferson Street at 12:43 p.m.... More >>
9 hours ago Tuesday, April 07 2020 Apr 7, 2020 Tuesday, April 07, 2020 2:51:00 PM CDT April 07, 2020 in News
COLUMBIA — As state and commercial testing is more available for the Missourians, the number of confirmed cases is rising.... More >>
9 hours ago Tuesday, April 07 2020 Apr 7, 2020 Tuesday, April 07, 2020 2:20:00 PM CDT April 07, 2020 in News
JEFFERSON CITY- The state senate was back in session on Tuesday morning to consider bills covering the governor’s request for... More >>
11 hours ago Tuesday, April 07 2020 Apr 7, 2020 Tuesday, April 07, 2020 1:07:00 PM CDT April 07, 2020 in News
CALLAWAY COUNTY — Prosecutors filed charges in late March against a man suspected of abandoning a corpse in Callaway County... More >>
11 hours ago Tuesday, April 07 2020 Apr 7, 2020 Tuesday, April 07, 2020 1:02:00 PM CDT April 07, 2020 in News
COLUMBIA - Palen Music Center was one of many businesses impacted two weeks ago by Columbia’s stay-at-home order. After the... More >>
11 hours ago Tuesday, April 07 2020 Apr 7, 2020 Tuesday, April 07, 2020 12:47:00 PM CDT April 07, 2020 in News
MIAMI (AP) — Until a month ago, Diana Leticia Hernández sold face cream door to door in Miami. Her husband... More >>
11 hours ago Tuesday, April 07 2020 Apr 7, 2020 Tuesday, April 07, 2020 12:24:00 PM CDT April 07, 2020 in News
CALLAWAY COUNTY - Working from home might cause stress if you don't have access to Wi-Fi. But early this month,... More >>
11 hours ago Tuesday, April 07 2020 Apr 7, 2020 Tuesday, April 07, 2020 12:17:00 PM CDT April 07, 2020 in News
As COVID-19 spreads, KOMU 8 will continue to update you about the impacts on the community. KOMU 8 News... More >>
14 hours ago Tuesday, April 07 2020 Apr 7, 2020 Tuesday, April 07, 2020 9:18:00 AM CDT April 07, 2020 in News
ST. LOUIS COUNTY (CNN) - The Ferguson-Florissant school district in Missouri has suspended the home delivery of meals to students... More >>
16 hours ago Tuesday, April 07 2020 Apr 7, 2020 Tuesday, April 07, 2020 7:52:00 AM CDT April 07, 2020 in News
Two insurers -- Allstate and American Family Insurance -- announced Monday they will give back about $800 million to their... More >>
1 day ago Monday, April 06 2020 Apr 6, 2020 Monday, April 06, 2020 11:49:00 PM CDT April 06, 2020 in News
KOMU 8's Emily Spain talked with registered dietitian Jennifer Tveitnes Monday about how to handle stress eating and keep eating... More >>
1 day ago Monday, April 06 2020 Apr 6, 2020 Monday, April 06, 2020 9:37:00 PM CDT April 06, 2020 in News
Columbia, MO
Broken Clouds 69°
1am 66°
2am 65°
3am 64°
4am 62°