Ameren Gets Heat from Customers
"I think that the public testimony is very important," said Ameren's Gregg Ochoa. "It's an opportunity for the public to get their views on this case before the commission, and allow the commission to look at those comments."
Those comments included Millie Brinker's, who also said Ameren's bills are confusing.
"I just couldn't understand," she said. "I came out and I had 160-something dollars or so and the next time, well, they just took it all. I had a $119 bill just like that. I just didn't understand how that would work."
Delores Gould complained about having no heat on Wednesday.
"I was cut off today, unexpectedly, and I was in bed, and my gas was cut off. I didn't think they would do that," she said. "Lower utility rates so we can live, so we can survive, so we won't freeze to death."
Columbia residents weren't the only ones who commented Wednesday evening, as Rolla residents also weighed in during a live feed from that town.