Car Shield customer: "I feel like I was scammed"

2 months 1 week 5 days ago Wednesday, November 06 2019 Nov 6, 2019 Wednesday, November 06, 2019 5:55:00 PM CST November 06, 2019 in News
By: Alexandria Williams, KOMU 8 Reporter
loading

COLUMBIA - One customer said he was scammed by the company Car Shield, a national auto service company. 

"I read on BBB that a lot of people were misled just like I was, and they were basically fooled into getting it," Kevin Lee said. 

According to Better Business Bureau's website, Car Shield is currently graded an 'F,' and is not an accredited business up to BBB standards. The Better Business Bureau grades businesses based on its customer satisfaction. 

Lee said he started having difficulty with Car Shield after his 2006 KIA Rio broke down going Northbound on Highway 63 from Moberly last February. 

He said that Car Shield representatives told him on the phone and through emails that he would be granted full coverage on his vehicle.

"I was stoked that it would be covered no matter what happens and that's the reason why I purchased it," he said.

But currently, his car is parked in the back of the Columbia KIA dealership parking lot, and has been there for the last 8 months. 

"I can't pay for the towing, fixing the car, or the diagnosing," Lee said.

After a series of phone calls and emails, Lee said Car Shield offered him the insurance for only $99 a month and offered full coverage if he agreed to the contract in 48 hours.  

But he said when his car was towed to the KIA dealership mechanic, the Car Shield representative said they couldn't cover all the parts.

"Don't rely on verbal promises, that is a huge red flag," Better Business Bureau Regional Director Michelle Gleba said. 

According to the Better Business Bureau located in Columbia, Lee is not the first customer to have issues with Car Shield. 

The Better Business Bureau website shows Car Shield has received over 500 complaints in the last 3 years. 

Gleba said BBB posted a consumer warning in January 2019 due to the company's misleading advertisements, lack of communication with customers and pattern of complaints. 

"If you decide to do business with this particular company, we urge you to be aware of the pattern of complaints that have been filed against this company," Gleba said. 

She said BBB receives several complaints throughout the year specifically regarding businesses within the auto-service industry from all across the country. 

"[A] majority of complaints last year, and there were 500 of them, were regarding 50 companies specifically in the St. Louis area," she said. 

Type of Complaints 

  • Consumers feeling deceived by misleading advertisements
  • Difficulty canceling policies
  • Repairs were not being made

"Maybe you may have seen an advertisement that you're going to get bumper to bumper coverage," Gleba said. "But you shouldn't buy advertisements that you see."

On BBB's website, Car Shield currently has 'advertisement violation' and a 'pattern of complaints' alerts. 

"We just really wish this industry would step up to the plate," Gleba said.

More News

Grid
List
COLUMBIA— With a forecast for unseasonably cold weather from 7 p.m. Jan. 19 to 7 a.m. Jan. 20, the City... More >>
5 hours ago Saturday, January 18 2020 Jan 18, 2020 Saturday, January 18, 2020 8:43:00 PM CST January 18, 2020 in Continuous News
ASHLAND- Dozens of children from across mid-Missouri came together to play and learn about a potential profession at the annual... More >>
7 hours ago Saturday, January 18 2020 Jan 18, 2020 Saturday, January 18, 2020 6:53:00 PM CST January 18, 2020 in News
ST. LOUIS — Thousands of St. Louis-area families were freed from a major financial burden thanks to a charitable effort... More >>
7 hours ago Saturday, January 18 2020 Jan 18, 2020 Saturday, January 18, 2020 6:25:00 PM CST January 18, 2020 in News
COLUMBIA - With more than 450 attendees,Bur Oak brewery was packed for the fifth annual 2020 MO Bacon & Bourbon... More >>
9 hours ago Saturday, January 18 2020 Jan 18, 2020 Saturday, January 18, 2020 4:48:00 PM CST January 18, 2020 in News
COLUMBIA -- Saturday marks the fourth anniversary of the National Women's March on Washington. As part of a national... More >>
10 hours ago Saturday, January 18 2020 Jan 18, 2020 Saturday, January 18, 2020 3:31:00 PM CST January 18, 2020 in Continuous News
KANSAS CITY, Mo. - A few days after her son was born on Super Bowl Sunday Ellen Gill learned he... More >>
12 hours ago Saturday, January 18 2020 Jan 18, 2020 Saturday, January 18, 2020 2:18:00 PM CST January 18, 2020 in News
COLUMBIA - Police arrested a man in connection to shots fired reported on Friday night at the Walmart on Broadway,... More >>
12 hours ago Saturday, January 18 2020 Jan 18, 2020 Saturday, January 18, 2020 2:03:00 PM CST January 18, 2020 in News
KANSAS CITY, Mo. (AP) — The owner of a tourist duck boat that sank in a Missouri... More >>
13 hours ago Saturday, January 18 2020 Jan 18, 2020 Saturday, January 18, 2020 12:56:00 PM CST January 18, 2020 in News
NEW YORK - NBA fans have until Jan. 20 at 10:59 p.m. CST to vote on candidates to start the... More >>
16 hours ago Saturday, January 18 2020 Jan 18, 2020 Saturday, January 18, 2020 9:46:00 AM CST January 18, 2020 in Basketball
FULTON - Inspirational speaker and former Minor League Baseball outfielder Chris Singleton, who lost his mother in a shooting at... More >>
17 hours ago Saturday, January 18 2020 Jan 18, 2020 Saturday, January 18, 2020 9:01:00 AM CST January 18, 2020 in News
COLUMBIA – The city of Columbia reporter hundreds of residents were without power Friday afternoon in east central Columbia, in... More >>
1 day ago Friday, January 17 2020 Jan 17, 2020 Friday, January 17, 2020 6:03:00 PM CST January 17, 2020 in News
KANSAS CITY, Mo. (AP) — Former Walmart Inc. chief executive David Glass, who owned the Kansas City Royals for nearly... More >>
1 day ago Friday, January 17 2020 Jan 17, 2020 Friday, January 17, 2020 5:24:21 PM CST January 17, 2020 in News
MID-MISSOURI - Another week in January, and another winter storm. This time around it will likely all happen in one... More >>
1 day ago Friday, January 17 2020 Jan 17, 2020 Friday, January 17, 2020 4:46:00 PM CST January 17, 2020 in Weather
COLUMBIA- The Columbia Fire Department is reminding residents to make sure their home is safe during these cold temperatures. ... More >>
1 day ago Friday, January 17 2020 Jan 17, 2020 Friday, January 17, 2020 4:03:00 PM CST January 17, 2020 in News
COLUMBIA - Boone Hospital Center will hold a job fair specifically for former employees of Pinnacle Hospital on Tuesday. The... More >>
1 day ago Friday, January 17 2020 Jan 17, 2020 Friday, January 17, 2020 3:12:00 PM CST January 17, 2020 in News
FULTON - Police arrested a second suspect involved in a burglary Friday afternoon near W. 7th and Airway. Police... More >>
1 day ago Friday, January 17 2020 Jan 17, 2020 Friday, January 17, 2020 3:05:00 PM CST January 17, 2020 in News
JEFFERSON CITY - Sleet and freezing rain hit across mid-Missouri throughout the day Friday. Jefferson City Public Works director... More >>
1 day ago Friday, January 17 2020 Jan 17, 2020 Friday, January 17, 2020 2:52:00 PM CST January 17, 2020 in News
COLUMBIA - The last flight to land at Columbia Regional Airport Friday touched down at 10:00 a.m. Those departing the... More >>
1 day ago Friday, January 17 2020 Jan 17, 2020 Friday, January 17, 2020 2:52:00 PM CST January 17, 2020 in News
Columbia, MO
Broken Clouds 20°
3am 18°
4am 17°
5am 16°
6am 15°