Car Shield customer: "I feel like I was scammed"

6 days 10 hours 17 minutes ago Wednesday, November 06 2019 Nov 6, 2019 Wednesday, November 06, 2019 5:55:00 PM CST November 06, 2019 in News
By: Alexandria Williams, KOMU 8 Reporter
loading

COLUMBIA - One customer said he was scammed by the company Car Shield, a national auto service company. 

"I read on BBB that a lot of people were misled just like I was, and they were basically fooled into getting it," Kevin Lee said. 

According to Better Business Bureau's website, Car Shield is currently graded an 'F,' and is not an accredited business up to BBB standards. The Better Business Bureau grades businesses based on its customer satisfaction. 

Lee said he started having difficulty with Car Shield after his 2006 KIA Rio broke down going Northbound on Highway 63 from Moberly last February. 

He said that Car Shield representatives told him on the phone and through emails that he would be granted full coverage on his vehicle.

"I was stoked that it would be covered no matter what happens and that's the reason why I purchased it," he said.

But currently, his car is parked in the back of the Columbia KIA dealership parking lot, and has been there for the last 8 months. 

"I can't pay for the towing, fixing the car, or the diagnosing," Lee said.

After a series of phone calls and emails, Lee said Car Shield offered him the insurance for only $99 a month and offered full coverage if he agreed to the contract in 48 hours.  

But he said when his car was towed to the KIA dealership mechanic, the Car Shield representative said they couldn't cover all the parts.

"Don't rely on verbal promises, that is a huge red flag," Better Business Bureau Regional Director Michelle Gleba said. 

According to the Better Business Bureau located in Columbia, Lee is not the first customer to have issues with Car Shield. 

The Better Business Bureau website shows Car Shield has received over 500 complaints in the last 3 years. 

Gleba said BBB posted a consumer warning in January 2019 due to the company's misleading advertisements, lack of communication with customers and pattern of complaints. 

"If you decide to do business with this particular company, we urge you to be aware of the pattern of complaints that have been filed against this company," Gleba said. 

She said BBB receives several complaints throughout the year specifically regarding businesses within the auto-service industry from all across the country. 

"[A] majority of complaints last year, and there were 500 of them, were regarding 50 companies specifically in the St. Louis area," she said. 

Type of Complaints 

  • Consumers feeling deceived by misleading advertisements
  • Difficulty canceling policies
  • Repairs were not being made

"Maybe you may have seen an advertisement that you're going to get bumper to bumper coverage," Gleba said. "But you shouldn't buy advertisements that you see."

On BBB's website, Car Shield currently has 'advertisement violation' and a 'pattern of complaints' alerts. 

"We just really wish this industry would step up to the plate," Gleba said.

More News

Grid
List
COLUMBIA - Russell Boulevard Elementary School will host a ceremony Wednesday honoring the life of a Columbia mayor who died... More >>
48 minutes ago Wednesday, November 13 2019 Nov 13, 2019 Wednesday, November 13, 2019 3:24:00 AM CST November 13, 2019 in News
JEFFERSON CITY - One group is fighting to have citizens vote directly on whether or not they want more Missourians... More >>
5 hours ago Tuesday, November 12 2019 Nov 12, 2019 Tuesday, November 12, 2019 10:27:00 PM CST November 12, 2019 in News
JEFFERSON CITY - Jefferson City Fire Department said a resident alerted firefighters to two people were stuck in a car... More >>
7 hours ago Tuesday, November 12 2019 Nov 12, 2019 Tuesday, November 12, 2019 8:59:00 PM CST November 12, 2019 in News
COLUMBIA - Dan White hasn't always been proud to recognize himself as a Vietnam veteran. "Things weren't very good... More >>
7 hours ago Tuesday, November 12 2019 Nov 12, 2019 Tuesday, November 12, 2019 8:58:00 PM CST November 12, 2019 in EmVP
BOONE COUNTY - Crews restored power to nearly 800 Association of Missouri Electric Cooperatives customers Tuesday night. The power... More >>
8 hours ago Tuesday, November 12 2019 Nov 12, 2019 Tuesday, November 12, 2019 7:19:00 PM CST November 12, 2019 in News
COLUMBIA - City manager John Glascock named De'Carlon Seewood as Columbia's new deputy city manager Tuesday. Seewood will... More >>
10 hours ago Tuesday, November 12 2019 Nov 12, 2019 Tuesday, November 12, 2019 5:45:00 PM CST November 12, 2019 in News
COLUMBIA - One passenger was injured when a Columbia city bus slid on a patch of ice Tuesday morning. ... More >>
11 hours ago Tuesday, November 12 2019 Nov 12, 2019 Tuesday, November 12, 2019 4:37:00 PM CST November 12, 2019 in News
COLUMBIA - Winter started with an early preview in October , but it went full throttle at the start of... More >>
11 hours ago Tuesday, November 12 2019 Nov 12, 2019 Tuesday, November 12, 2019 4:20:00 PM CST November 12, 2019 in Climate
COLUMBIA - A combination of low temperatures and steady snowfall left roads slick and icy this morning around Columbia. ... More >>
12 hours ago Tuesday, November 12 2019 Nov 12, 2019 Tuesday, November 12, 2019 3:13:00 PM CST November 12, 2019 in News
COLUMBIA ­– KOMU 8, Mid-Missouri’s CW and Mediacom agree to a new, multiyear agreement well before expiration of their current... More >>
13 hours ago Tuesday, November 12 2019 Nov 12, 2019 Tuesday, November 12, 2019 3:10:00 PM CST November 12, 2019 in News
COLUMBIA — People around Missouri were able to see a fireball in the sky around 9 on Monday night. ... More >>
14 hours ago Tuesday, November 12 2019 Nov 12, 2019 Tuesday, November 12, 2019 1:53:00 PM CST November 12, 2019 in News
JEFFERSON CITY - The Jefferson City Police Department is now streamlining information sharing for emergency situations through "Smart 911." ... More >>
14 hours ago Tuesday, November 12 2019 Nov 12, 2019 Tuesday, November 12, 2019 1:19:00 PM CST November 12, 2019 in News
ST. LOUIS (AP) — The St. Louis Cardinals and Adam Wainwright have agreed to a contract for the 2020 season,... More >>
15 hours ago Tuesday, November 12 2019 Nov 12, 2019 Tuesday, November 12, 2019 12:29:24 PM CST November 12, 2019 in Sports
COLUMBIA - Judge Tracy Gonzalez issued an order Tuesday denying bond reduction for a man suspected in the disappearance of... More >>
17 hours ago Tuesday, November 12 2019 Nov 12, 2019 Tuesday, November 12, 2019 10:36:08 AM CST November 12, 2019 in News
ATLANTA (AP) — Former U.S. President Jimmy Carter was admitted to a hospital on Monday evening for a surgery... More >>
22 hours ago Tuesday, November 12 2019 Nov 12, 2019 Tuesday, November 12, 2019 5:30:00 AM CST November 12, 2019 in News
ENGLEWOOD, Colo. (AP) — Drew Lock will get the chance to salvage his rookie season in Denver and show Broncos... More >>
23 hours ago Tuesday, November 12 2019 Nov 12, 2019 Tuesday, November 12, 2019 5:07:57 AM CST November 12, 2019 in Sports
COLUMBIA - Veterans from three major wars flew to Washington D.C. early Tuesday morning for the final Central Missouri Honor... More >>
1 day ago Tuesday, November 12 2019 Nov 12, 2019 Tuesday, November 12, 2019 3:53:00 AM CST November 12, 2019 in News
JEFFERSON CITY — An out-of-control kitchen fire in Jefferson City damaged an apartment Monday evening. The Jefferson City Fire... More >>
1 day ago Monday, November 11 2019 Nov 11, 2019 Monday, November 11, 2019 10:48:00 PM CST November 11, 2019 in News
Columbia, MO
Broken Clouds 15°
5am 19°
6am 19°
7am 19°
8am 22°