Cole County Installing Phase Two for Cell Phones
"We have had probably 15 phone calls from the same number," she said. "And it is obviously a cell phone and it appears to be a young child, three years of age, and he can't tell me what his location is."
Cole County home phones show that information, but cell phones don't.
"If people have no idea where they are, we can't help them," Gilligan added.
That's why the county will install what it calls Phase Two: if you're calling 911 with your cell phone but don't know your location, operators can still help, thanks to digital maps on their computer screens that show your latitude and longitude.
"The whole purpose of 911 is reduce the amount of time it takes responders to get to the scene," explained Supervisor Douglas Keeney. "With Phase Two, this takes a huge step in getting resources to a location much quicker."
Emergency officials said Cole County's new system will be ready by next spring. Boone County has had a similar system since 1999. Cell phone companies have been able to transmit location information since 2003.