Cole County residents experience 911 service outage

3 years 4 months 5 days ago Friday, August 07 2015 Aug 7, 2015 Friday, August 07, 2015 3:51:00 PM CDT August 07, 2015 in News
By: Kaitlin Rounds, KOMU 8 Reporter
loading

JEFFERSON CITY - The town of St. Thomas has 911 service again, after experiencing an outage that lasted three hours on Friday. 

At around 10:30 a.m. on Friday, authorities in Jefferson City received an email notification from CenturyLink saying that 911 services to St. Thomas were interrupted due to technical issues. 

According to the email and Jefferson City Police Department, 229 phone lines were affected by the 911 outage. 

Captain Eric Wilde said any sort of 911 service outage is a concern for the police department.

"It just takes one unanswered called for something to become a huge problem," Wilde said. "The outage only lasted a few hours, but it only takes a few seconds for someone calling with a heart attack to make a difference."

Even though there were only 229 phone lines affected by the outage, Wilde said the protocol was the same as it would be for a much larger number of outages.

"We're handling the 911 outage in St. Thomas the same way we would if it was the case for all of Jefferson City," he said.

Authorities said they were able to contact 180 people in St. Thomas via an email notification service to let them know there was a 911 service outage and were directed to call a different number in case of an emergency until the problem was resolved. 

The Cole County Sheriff's Department told me they attempted to reach people that were not on the email service by alerting local media to the problem, and they would do so in similar situations in the future. 

Operators at the Jefferson City and Cole County 911 call center were not only prepared to take calls on a separate line, but were broadcasting emergency announcements over tornado sirens letting those affected know that 911 services were out.

Wilde said, in his 16 years with the force, he had never seen an outage like this one.

"This is a pretty unheard of event," Wilde said. "I talked to everyone that works in the communication department and they couldn't think of any other 911 service outage."

Authorities with the Jefferson City Police Department and Cole County Sheriff's Department said that the problem was on CenturyLink's end, not on the Jefferson City and Cole County 911 call center's end. 

KOMU 8 News reached out to CenturyLink for comment on the 911 outage, and at 3:30 on Friday had not heard back. 

More News

Grid
List
MEXICO - Police arrested a parent of a Mexico Middle School student after he allegedly made threats towards a staff... More >>
39 minutes ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 2:24:00 PM CST December 12, 2018 in News
NEW YORK (AP) — Michael Cohen, who as President Donald Trump's personal lawyer and fixer once vowed he would "take... More >>
3 hours ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 11:42:00 AM CST December 12, 2018 in Top Stories
JEFFERSON CITY - A Lincoln University student died Tuesday night in an off campus incident. According to a news... More >>
3 hours ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 11:22:00 AM CST December 12, 2018 in Top Stories
PAGEDALE (AP) — Authorities say two children were wounded in suburban St. Louis after a toddler found a pistol in... More >>
3 hours ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 11:07:23 AM CST December 12, 2018 in News
JEFFERSON CITY - Police are investigating after a person died from a gunshot wound Tuesday night. Wednesday the Jefferson... More >>
5 hours ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 9:17:00 AM CST December 12, 2018 in News
COLUMBIA - Mayor Brian Treece and other special guests will meet Monday to announce the future of Columbia’s holiday parade... More >>
11 hours ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 3:29:00 AM CST December 12, 2018 in Top Stories
COLUMBIA- Volunteer hours for the City of Columbia are down from last year. In Columbia, volunteers served 39,204 hours... More >>
11 hours ago Wednesday, December 12 2018 Dec 12, 2018 Wednesday, December 12, 2018 3:10:00 AM CST December 12, 2018 in News
COLUMBIA - A second-degree domestic assault charge against Missouri Football defensive end Tre Williams will not be filed, according... More >>
18 hours ago Tuesday, December 11 2018 Dec 11, 2018 Tuesday, December 11, 2018 8:24:00 PM CST December 11, 2018 in News
COLUMBIA - The University of Missouri recently joined the ranks of many colleges across the country by starting up an... More >>
18 hours ago Tuesday, December 11 2018 Dec 11, 2018 Tuesday, December 11, 2018 8:08:00 PM CST December 11, 2018 in News
JEFFERSON CITY - An investigation into a First Student bus concern has lead to an increased police presence in one... More >>
19 hours ago Tuesday, December 11 2018 Dec 11, 2018 Tuesday, December 11, 2018 7:29:00 PM CST December 11, 2018 in News
JEFFERSON CITY - After almost three years, Jefferson City now has new and improved fire trucks. Jefferson City Fire... More >>
20 hours ago Tuesday, December 11 2018 Dec 11, 2018 Tuesday, December 11, 2018 7:03:00 PM CST December 11, 2018 in News
COLUMBIA - Neighbors on Lasso Circle in Columbia's Old Hawthorne neighborhood feel safe, but are more vigilant exactly a year... More >>
20 hours ago Tuesday, December 11 2018 Dec 11, 2018 Tuesday, December 11, 2018 6:07:00 PM CST December 11, 2018 in News
FULTON - Fulton Soup Kitchen is working to open its new location in Fulton, but a $1,700 utilities down payment... More >>
21 hours ago Tuesday, December 11 2018 Dec 11, 2018 Tuesday, December 11, 2018 5:18:00 PM CST December 11, 2018 in News
OZARK, Mo. (AP) — The southwest Missouri city of Ozark that had said it was removing a Christian cross from... More >>
21 hours ago Tuesday, December 11 2018 Dec 11, 2018 Tuesday, December 11, 2018 5:17:00 PM CST December 11, 2018 in News
COLUMBIA- The Columbia Police Department is investigating a death downtown. CPD announced the investigation on Twitter just after 4... More >>
22 hours ago Tuesday, December 11 2018 Dec 11, 2018 Tuesday, December 11, 2018 4:44:00 PM CST December 11, 2018 in News
ST. LOUIS (AP) — An eastern Missouri doctor has been sentenced to more than three years in prison for prescribing... More >>
1 day ago Tuesday, December 11 2018 Dec 11, 2018 Tuesday, December 11, 2018 2:48:09 PM CST December 11, 2018 in Continuous News
KANSAS CITY (AP) — A Kansas City man who told officers he was planning to kill someone and was "kinda... More >>
1 day ago Tuesday, December 11 2018 Dec 11, 2018 Tuesday, December 11, 2018 2:42:49 PM CST December 11, 2018 in Continuous News
JEFFERSON CITY - As Missouri's Secretary of State waits for a response from the State Auditor, a political expert weighed... More >>
1 day ago Tuesday, December 11 2018 Dec 11, 2018 Tuesday, December 11, 2018 2:41:00 PM CST December 11, 2018 in Top Stories
Columbia, MO
Broken Clouds 51°
4pm 48°
5pm 44°
6pm 42°
7pm 40°