Columbia citizen satisfaction survey shows need for improvement

5 years 5 months 9 hours ago Tuesday, March 10 2015 Mar 10, 2015 Tuesday, March 10, 2015 3:01:00 PM CDT March 10, 2015 in News
By: Desiree Seals, KOMU 8 Reporter
loading

COLUMBIA - The city of Columbia will now conduct citizen satisfaction surveys every year to gauge issues the public has with city services.

The survey was previously given every other year, but the city decided to give it every year to get answers and provide solutions quicker.

The most recent survey for 2014 shows increased citizen satisfaction with general customer service and how it was provided.

However, the survey also shows a decrease in satisfaction in customers reaching the right person in city government and getting information they need from the city.

Public Communications director Toni Messina said the city wants to take this information and improve city employee and citizen relationships so customers have a better experience.

"We really believe in the power of data to help make decisions," Messina said. "This is a random sample survey and so the group is intended to reach a representative example of people in the city of Columbia."

The data suggests the city should do more to reach out to residents 55 years or older, minorities or report a low household income.

That's because there was a general dissatisfaction with city services among those categories in the survey.

About 20 percent of the survey's respondents had incomes under $30,000 and identified as non-white. 27 percent were older than 55.

Messina said the city is considering forming a focus group to find out more issues within citizen satisfaction and how to improve them.

 

More News

Grid
List
COLUMBIA - Police are investigating shots fired in downtown Columbia early Sunday morning. According to a news release from... More >>
21 minutes ago Sunday, August 09 2020 Aug 9, 2020 Sunday, August 09, 2020 9:40:44 AM CDT August 09, 2020 in News
MORGAN COUNTY - A Gravois Mills man is dead after being ejected from his vehicle Saturday night. According to... More >>
44 minutes ago Sunday, August 09 2020 Aug 9, 2020 Sunday, August 09, 2020 9:18:00 AM CDT August 09, 2020 in News
COLUMBIA – The call to improve community policing is on the rise, especially in the wake of nationwide protests after... More >>
13 hours ago Saturday, August 08 2020 Aug 8, 2020 Saturday, August 08, 2020 8:47:00 PM CDT August 08, 2020 in News
As COVID-19 continues to spread, KOMU 8 will continue to update you about impacts in the community. You can... More >>
17 hours ago Saturday, August 08 2020 Aug 8, 2020 Saturday, August 08, 2020 4:41:00 PM CDT August 08, 2020 in News
PIKE COUNTY - A woman who the Missouri State Highway Patrol reported missing and "possibly in danger" Thursday was found... More >>
18 hours ago Saturday, August 08 2020 Aug 8, 2020 Saturday, August 08, 2020 3:08:00 PM CDT August 08, 2020 in News
WARRENSBURG, Mo (AP) — Two Warrensburg man have been charged in a shooting at a large birthday party that left... More >>
19 hours ago Saturday, August 08 2020 Aug 8, 2020 Saturday, August 08, 2020 2:20:00 PM CDT August 08, 2020 in Continuous News
OSAGE COUNTY - One 15-year-old died and another was airlifted to University Hospital after they hit a truck head-on while... More >>
21 hours ago Saturday, August 08 2020 Aug 8, 2020 Saturday, August 08, 2020 12:32:00 PM CDT August 08, 2020 in News
(AP) - The Mid-American Conference has become the first league competing at college football's highest level to cancel its fall... More >>
23 hours ago Saturday, August 08 2020 Aug 8, 2020 Saturday, August 08, 2020 10:48:00 AM CDT August 08, 2020 in News
COLUMBIA - The tax holiday weekend is here and shoppers are bumping up computer sales. From Aug. 7-10 shoppers can... More >>
23 hours ago Saturday, August 08 2020 Aug 8, 2020 Saturday, August 08, 2020 10:45:00 AM CDT August 08, 2020 in News
JOPLIN, Mo. (AP) — A 24-year-old Carthage man is charged with first-degree murder in a December 2019 shooting death of... More >>
23 hours ago Saturday, August 08 2020 Aug 8, 2020 Saturday, August 08, 2020 10:17:44 AM CDT August 08, 2020 in News
(CNN) -- A salmonella outbreak caused by onions is expanding and has infected 640 people from 43 states.... More >>
1 day ago Saturday, August 08 2020 Aug 8, 2020 Saturday, August 08, 2020 9:18:00 AM CDT August 08, 2020 in News
COLUMBIA - The Columbia Police Department is asking for help in locating a Columbia man who was last seen on... More >>
1 day ago Friday, August 07 2020 Aug 7, 2020 Friday, August 07, 2020 9:16:00 PM CDT August 07, 2020 in News
COLUMBIA —Despite ongoing uncertainties stemming from the COVID-19 pandemic, several business owners have opened up shop in the North Village... More >>
1 day ago Friday, August 07 2020 Aug 7, 2020 Friday, August 07, 2020 6:57:00 PM CDT August 07, 2020 in News
ST. LOUIS (AP) — A judge has ordered a halt to evictions in St. Louis through the end of August,... More >>
1 day ago Friday, August 07 2020 Aug 7, 2020 Friday, August 07, 2020 6:23:00 PM CDT August 07, 2020 in Continuous News
COLUMBIA —Tax Free Weekend usually sees a rush of parents buying everything they need for their kids for the upcoming... More >>
1 day ago Friday, August 07 2020 Aug 7, 2020 Friday, August 07, 2020 5:32:00 PM CDT August 07, 2020 in News
MISSOURI — As COVID-19 continues to spread throughout Missouri, state and local officials confirm new case counts daily. This... More >>
1 day ago Friday, August 07 2020 Aug 7, 2020 Friday, August 07, 2020 5:30:00 PM CDT August 07, 2020 in News
LIBERTY, Mo. (AP) — State Rep. Jon Carpenter is the likely winner of a Democratic primary for a Clay County... More >>
1 day ago Friday, August 07 2020 Aug 7, 2020 Friday, August 07, 2020 5:13:00 PM CDT August 07, 2020 in Continuous News
COLUMBIA — The SEC has announced two more games of the 2020-2021 football season. Mizzou will play Alabama in... More >>
1 day ago Friday, August 07 2020 Aug 7, 2020 Friday, August 07, 2020 4:12:00 PM CDT August 07, 2020 in News
Columbia, MO
Broken Clouds 80°
10am 82°
11am 84°
12pm 87°
1pm 90°