Columbia hospital starts using video chat translators

2 years 7 months 2 weeks ago Thursday, March 31 2016 Mar 31, 2016 Thursday, March 31, 2016 7:16:00 AM CDT March 31, 2016 in News
By: Landon Burke, KOMU 8 Reporter
loading

COLUMBIA - Boone Hospital has started using a new service that allows patients and staff to video chat with professional translators at a moment's notice. 

The "Video Remote Interpreting" (VRI) is a product of the technology company Stratus. The program is run off an ordinary iPad. The service can video call interpretors for 50 different languages, including American sign language.

First, a patient will select their language on the touchscreen tablet. The VRI will then connect the patient to a translator via video chat. Once the patient has found a translator, the two can talk back and forth, and discuss the patient's condition. The translator can then explain to hospital staff what is wrong. The tablets are mounted on stands that can be wheeled around, so the patient can keep his or her translator close at all times.

Boone Hospital spokesperson Martha Johnson said these new devices will make it much easier for non-English speaking patients to communicate with hospital staff. She said efficient communication is important because in a medical emergency, every second counts.

"Our doctors really like this because they can communicate in a timely manner with the patients," Johnson said. "In an emergency situation, where things are changing drastically at times, this allows the physician and our staff that comfort of being able to communicate appropriately and effectively with the patient."

Johnson said these devices would be useful at any hospital, but they are especially needed in Columbia due to the number of foreign students who go to school nearby.

"There are a lot of languages spoken around here, what with the university being in town."

Boone Hospital is not the only health care provider in Columbia to offer translation services. The University Hospital also offers a number of translation options through a language services department. This department offers assistance for non-English speaking patients and deaf patients. In addition to on sight translators, the University Hospital can also provide translators via video chat or telephone call. A University Hospital spokesperson told KOMU 8 News their staff is able to offer translation services in more than 400 languages, all at no additional cost to patients.

Johnson said Boone Hospital first started testing the video chat technology about a year ago. She said hospital staff loved the service so much, they decided to start using the VRI's on a larger scale.

"Within the past 30 days, we've deployed these iPads out to all of the units within the hospital, and in registration," Johnson said.

Medical emergencies will never be easy, but Johnson says she hopes more options for translation services will make trips to the hospital a little easier.

More News

Grid
List
OMAHA (AP) — The Federal Reserve says farm income continued to decline across the Plains and western states this fall... More >>
50 minutes ago Sunday, November 18 2018 Nov 18, 2018 Sunday, November 18, 2018 3:32:00 PM CST November 18, 2018 in News
BOONE COUNTY - One women is in custody today after a shooting late Saturday night on North Wester Lane, just... More >>
2 hours ago Sunday, November 18 2018 Nov 18, 2018 Sunday, November 18, 2018 2:00:00 PM CST November 18, 2018 in News
COLUMBIA – Turkey Day came early for people in Columbia on Saturday. The Shiloh Christian Worship Center hosted its... More >>
5 hours ago Sunday, November 18 2018 Nov 18, 2018 Sunday, November 18, 2018 11:18:00 AM CST November 18, 2018 in News
SAVANNAH (AP) — A cat owner in northwestern Missouri is crafting makeshift shelters to help keep stray cats warm during... More >>
5 hours ago Sunday, November 18 2018 Nov 18, 2018 Sunday, November 18, 2018 11:05:00 AM CST November 18, 2018 in News
BOONE COUNTY - One person was hospitalized Saturday evening after a shooting just east of Columbia, the Boone County Sheriff's... More >>
17 hours ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 11:01:00 PM CST November 17, 2018 in News
LAKE OZARK - Community members gathered Saturday to raise money for the Police Unity Tour. Every year, police officers... More >>
21 hours ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 7:12:00 PM CST November 17, 2018 in News
COLUMBIA - A Columbia man is home from the hospital Saturday after spending three weeks in the ICU, recovering from... More >>
21 hours ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 6:58:00 PM CST November 17, 2018 in News
PHELPS COUNTY - One man was airlifted to the hospital Saturday morning after he suffered "a large caliber gunshot wound... More >>
23 hours ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 4:46:00 PM CST November 17, 2018 in News
COLUMBIA - Fall Into Art kicked off the weekend with its annual show, and artists shared what their art means... More >>
1 day ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 3:50:00 PM CST November 17, 2018 in News
COLUMBIA - One of the largest holiday shopping events in mid-Missouri takes place Saturday and Sunday at the Columbia Exposition... More >>
1 day ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 2:20:00 PM CST November 17, 2018 in News
COLUMBIA - From the amateurs to the professional travel teams, dodgeball players of all skill sets took part in the... More >>
1 day ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 2:05:00 PM CST November 17, 2018 in News
CALLAWAY COUNTY - A chase that reached speeds of 115 mph and a subsequent foot pursuit led to the arrest... More >>
1 day ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 12:50:00 PM CST November 17, 2018 in News
Royal Palm Beach, FL ( WPTV ) -- Firefighters rescued several pets from a house fire in Royal Palm Beach... More >>
1 day ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 11:45:00 AM CST November 17, 2018 in News
COLE COUNTY - Another fatal crash occurred in Missouri early Saturday morning. 30 year-old Richard Lowry, of Eugene, was pronounced... More >>
1 day ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 5:57:00 AM CST November 17, 2018 in News
SEDALIA - A Sedalia woman was pronounced dead following a crash near Sedalia on Nov. 16. 51-year-old Janna McQueen... More >>
1 day ago Saturday, November 17 2018 Nov 17, 2018 Saturday, November 17, 2018 5:24:00 AM CST November 17, 2018 in News
SPRINGFIELD (AP) — A jury has found a Wisconsin man guilty of first-degree murder for killing a Missouri mother who... More >>
1 day ago Friday, November 16 2018 Nov 16, 2018 Friday, November 16, 2018 9:47:00 PM CST November 16, 2018 in News
COLUMBIA - Families filled empty shoeboxes with hygiene products, school supplies, clothes, shoes and toys for children in need at... More >>
1 day ago Friday, November 16 2018 Nov 16, 2018 Friday, November 16, 2018 8:04:00 PM CST November 16, 2018 in News
COLUMBIA - The price of a typical Thanksgiving meal in Missouri is a full $5.25 higher than the national average.... More >>
1 day ago Friday, November 16 2018 Nov 16, 2018 Friday, November 16, 2018 7:18:00 PM CST November 16, 2018 in News
Columbia, MO
Broken Clouds 33°
5pm 34°
6pm 35°
7pm 35°
8pm 34°