Columbia Parks and Recreation rated highest public service for third year in a row

9 months 3 weeks 3 days ago Wednesday, February 14 2018 Feb 14, 2018 Wednesday, February 14, 2018 2:57:00 AM CST February 14, 2018 in News
By: Rob Veno, KOMU 8 Reporter
loading

COLUMBIA - According to the 2017 Columbia Citizen Survey, the Parks and Recreation department had the highest satisfaction rate of all public services. 

Satisfaction rate is determined by the number of respondents who rated the item as a 4 or 5 on a 5-point scale. Parks and Rec had an 88-percent satisfaction rate. That was 8-percent higher than the second service, which was Solid Waste. It was also 21-percent higher than the Missouri average, and 24-percent higher than the national average.

"When you get the people that go out and enjoy the facilities and utilize what we're doing, we better make sure as a staff we offer the kind of facilities and the programs, and make sure they're high quality and well-maintained to justify the use of the citizens' demand," Mike Griggs, the Director of Columbia Parks and Recreation, said.

Griggs said the high rating has a lot to do with their dedication to customer service. The department came up with its own initiative, HEART. It stands for helpful, empathetic, accommodating, respectful and timely.

"It's what we eat, drink, sleep, live, I mean we are all about customer service," he said.

Brittany East, a mother in Columbia with a 2-year-old son, said the safety of the parks has impressed her the most. She said she loves that the park maintains its equipment and keeps it clean for children. 

"They've done a great job of maintaining the quality of the equipment, and the location of the parks," East said.

She said she also likes the fact that the parks are spread throughout the city.

"No matter where we are running errands, we can stop and visit a park," East said.

East and her son visit the parks roughly two times a week, she said.

"I think of it as one of the little treasures of Columbia, and I never thought I would," East said. 

Another key piece, Griggs said, to maintaining the department's high rating is in its frequent additions. He said the department is constantly looking for new opportunities to grow its footprint.

"I think if you don't move forward, you go behind," Griggs said. "If we just tried to stay status quo, then we go behind."

Parks and Rec plans to add a sports fieldhouse at A. Perry Phillips Park, as well as potentially two new trails.

More News

Grid
List
COLUMBIA - Columbia firefighters responded to a fire at Columbia Crossing Apartments on Towne Drive late Sunday night. Division... More >>
53 minutes ago Sunday, December 09 2018 Dec 9, 2018 Sunday, December 09, 2018 11:30:00 PM CST December 09, 2018 in News
(CNN) -- Treacherous driving conditions and canceled flights could keep residents stuck at home for days as a nasty mix... More >>
5 hours ago Sunday, December 09 2018 Dec 9, 2018 Sunday, December 09, 2018 6:25:00 PM CST December 09, 2018 in News
OSAGE BEACH – A dog groomer in Osage Beach has made it a mission to train service dogs after she... More >>
10 hours ago Sunday, December 09 2018 Dec 9, 2018 Sunday, December 09, 2018 2:08:00 PM CST December 09, 2018 in News
KANSAS CITY (AP) — University of Missouri faculty members are raising concerns that the system's move to offer buyouts to... More >>
12 hours ago Sunday, December 09 2018 Dec 9, 2018 Sunday, December 09, 2018 11:47:00 AM CST December 09, 2018 in News
COLUMBIA - Officers with the Columbia Police Department responded to a shots fired call inside the Steak ‘n Shake on... More >>
13 hours ago Sunday, December 09 2018 Dec 9, 2018 Sunday, December 09, 2018 10:38:00 AM CST December 09, 2018 in News
JAMESTOWN - Grace United Methodist Church held its seasonal music recital on Sunday featuring a 117-year-old historic church organ. ... More >>
14 hours ago Sunday, December 09 2018 Dec 9, 2018 Sunday, December 09, 2018 9:58:00 AM CST December 09, 2018 in News
FULTON - Fulton police officers responded to the Fulton Medical Center regarding a possible assault early Sunday morning. According... More >>
15 hours ago Sunday, December 09 2018 Dec 9, 2018 Sunday, December 09, 2018 9:00:00 AM CST December 09, 2018 in News
CALLAWAY COUNTY - A Kansas City woman was arrested Saturday and charged with multiple felony counts of possession of a... More >>
16 hours ago Sunday, December 09 2018 Dec 9, 2018 Sunday, December 09, 2018 7:30:00 AM CST December 09, 2018 in News
COLUMBIA - All weekend the Central Missouri Humane Society is encouraging people to come adopt animals. The humane society has... More >>
1 day ago Saturday, December 08 2018 Dec 8, 2018 Saturday, December 08, 2018 9:35:00 PM CST December 08, 2018 in News
COLUMBIA - The Down Syndrome Guild of Central Missouri had its first learning seminar in Columbia on Saturday. The seminar... More >>
1 day ago Saturday, December 08 2018 Dec 8, 2018 Saturday, December 08, 2018 9:33:00 PM CST December 08, 2018 in News
COLUMBIA - The Columbia teen who was killed in a crash Saturday morning was a senior at Christian Fellowship School,... More >>
1 day ago Saturday, December 08 2018 Dec 8, 2018 Saturday, December 08, 2018 8:55:00 PM CST December 08, 2018 in News
COLUMBIA - Karis Church in northwest Columbia held its third annual Affordable Christmas event early Saturday morning. This is... More >>
1 day ago Saturday, December 08 2018 Dec 8, 2018 Saturday, December 08, 2018 6:40:00 PM CST December 08, 2018 in News
(CNN) -- White House chief of staff John Kelly will be leaving his position at the end of the year,... More >>
1 day ago Saturday, December 08 2018 Dec 8, 2018 Saturday, December 08, 2018 2:56:00 PM CST December 08, 2018 in News
CAMDEN COUNTY - A Camden County Sheriff's deputy was involved in a car crash Friday on Route MM near Villages... More >>
1 day ago Saturday, December 08 2018 Dec 8, 2018 Saturday, December 08, 2018 2:47:00 PM CST December 08, 2018 in News
COLUMBIA - Only one person was injured after two overnight fires kept fire crews busy into the weekend. ... More >>
1 day ago Saturday, December 08 2018 Dec 8, 2018 Saturday, December 08, 2018 8:33:00 AM CST December 08, 2018 in News
COLUMBIA - Runners and walkers dressed up in holiday wear for the annual Jingle Bell Run in Columbia on Saturday,... More >>
1 day ago Saturday, December 08 2018 Dec 8, 2018 Saturday, December 08, 2018 7:43:00 AM CST December 08, 2018 in News
COLUMBIA - A formerly homeless veteran is helping other vets expand their horizons by cycling. Tyler Kempker leads a... More >>
2 days ago Friday, December 07 2018 Dec 7, 2018 Friday, December 07, 2018 8:53:00 PM CST December 07, 2018 in News
COLUMBIA - Despite smoke-free laws and the increasing popularity of e-cigarettes, a large number of Americans are being exposed to... More >>
2 days ago Friday, December 07 2018 Dec 7, 2018 Friday, December 07, 2018 6:56:00 PM CST December 07, 2018 in News
Columbia, MO
Broken Clouds 19°
1am 21°
2am 21°
3am 20°
4am 18°