Columbia residents happy with City Hall help line

2 years 2 weeks 6 days ago Friday, June 24 2016 Jun 24, 2016 Friday, June 24, 2016 5:36:00 PM CDT June 24, 2016 in News
By: Austin Hough, KOMU 8 Reporter
loading

COLUMBIA - Residents of Columbia say they are feeling more satisfied than ever when it comes to calling City Hall for assistance.

According to the State of the City report release Wednesday, 62 percent of people who call City Hall say they feel they get the right help needed.

That's a massive jump from 2007, when it was 47 percent.

City officials credit the new customer contact center that eliminated more than half the phone numbers at City Hall.

Previously, there used to be 154 different lines that ran through the building. Now, there's only 70. The decrease in phone lines has cut down the amount of times someone gets transferred from one office to another.

The report also said the city is working towards having one phone line that everyone can call to try and have their issues resolved. In the official city release, the city stated they are planning on "disconnecting excess phone numbers as we reach full implementation."

"There's a pretty good staff involved with meeting citizen's needs," Columbia resident Alex Melise said."As long as you don't get some computer-assisted machine, (one line) could work."

Overall satisfaction stayed around 72 percent for Columbia as well, which is above the regional and national levels by over 20 percent.

More News

Grid
List
CALLAWAY COUNTY - Callaway County Sheriff's deputies will continue to patrol the Little Dixie Conservation Area Sunday night and into... More >>
6 hours ago Sunday, July 15 2018 Jul 15, 2018 Sunday, July 15, 2018 9:10:00 PM CDT July 15, 2018 in News
COLUMBIA- Ragtag Cinema showed the World Cup Final against France and Croatia Sunday on its movie screens free of charge.... More >>
8 hours ago Sunday, July 15 2018 Jul 15, 2018 Sunday, July 15, 2018 7:53:00 PM CDT July 15, 2018 in Continuous News
BOONE COUNTY - Two cities in Boone County have higher numbers of traffic stops involving minorities, according to an annual... More >>
9 hours ago Sunday, July 15 2018 Jul 15, 2018 Sunday, July 15, 2018 6:56:00 PM CDT July 15, 2018 in News
(CNN Money) -- Amazon has successfully invented a new shopping holiday, and it's set to capitalize on the rewards. ... More >>
10 hours ago Sunday, July 15 2018 Jul 15, 2018 Sunday, July 15, 2018 5:19:00 PM CDT July 15, 2018 in News
KANSAS CITY (AP) — Authorities shot and killed a man suspected of shooting three Kansas City police officers, a newspaper... More >>
14 hours ago Sunday, July 15 2018 Jul 15, 2018 Sunday, July 15, 2018 1:34:00 PM CDT July 15, 2018 in News
CHICAGO (AP) — Footage from body cameras and surveillance cameras shows that a man who was shot and killed by... More >>
16 hours ago Sunday, July 15 2018 Jul 15, 2018 Sunday, July 15, 2018 11:07:56 AM CDT July 15, 2018 in News
JEFFERSON CITY (AP) — A proposed ballot initiative aims to replace Missouri's system for drawing state legislative districts with a... More >>
17 hours ago Sunday, July 15 2018 Jul 15, 2018 Sunday, July 15, 2018 10:46:43 AM CDT July 15, 2018 in News
OMAHA, Neb. (AP) — The amount of water being released into the lower Missouri River will likely remain above normal... More >>
17 hours ago Sunday, July 15 2018 Jul 15, 2018 Sunday, July 15, 2018 10:27:00 AM CDT July 15, 2018 in News
MORGAN COUNTY - 37-year-old Brett Davidson of Clarksville, Tennessee was pronounced dead after drowning in the Lake of the Ozarks,... More >>
18 hours ago Sunday, July 15 2018 Jul 15, 2018 Sunday, July 15, 2018 9:53:00 AM CDT July 15, 2018 in News
COLUMBIA- Senator Claire McCaskill and Attorney General Josh Hawley both met with supporters and volunteers Saturday at each of their... More >>
1 day ago Saturday, July 14 2018 Jul 14, 2018 Saturday, July 14, 2018 10:43:00 PM CDT July 14, 2018 in Continuous News
JEFFERSON CITY - A 17-year-old from Jefferson City will be competing at the CrossFit Games in Madison, Wisconsin, in August.... More >>
1 day ago Saturday, July 14 2018 Jul 14, 2018 Saturday, July 14, 2018 6:50:00 PM CDT July 14, 2018 in Sports
COLUMBIA - House hunters are looking beyond Columbia due to a lack of middle-income housing in the city. Realtor... More >>
1 day ago Saturday, July 14 2018 Jul 14, 2018 Saturday, July 14, 2018 5:00:00 PM CDT July 14, 2018 in News
(CNN Money) -- Microsoft has helped innovate facial recognition software. Now it's urging the US government to enact regulation to... More >>
1 day ago Saturday, July 14 2018 Jul 14, 2018 Saturday, July 14, 2018 3:22:00 PM CDT July 14, 2018 in News
COLUMBIA — Seven cases of cyclosporiasis in Missouri may be linked to eating McDonald's salads, the Missouri Department of Health... More >>
1 day ago Saturday, July 14 2018 Jul 14, 2018 Saturday, July 14, 2018 2:33:00 PM CDT July 14, 2018 in News
PHILADELPHIA (AP) — The U.S. homeland security secretary said on Saturday there are no signs that Russia is targeting this... More >>
1 day ago Saturday, July 14 2018 Jul 14, 2018 Saturday, July 14, 2018 2:20:00 PM CDT July 14, 2018 in News
(CNN) -- A paragliding protester hovered within surprising proximity of President Donald Trump on Friday night as the president admired... More >>
1 day ago Saturday, July 14 2018 Jul 14, 2018 Saturday, July 14, 2018 1:38:05 PM CDT July 14, 2018 in News
ST. LOUIS (AP) — Some Missouri nurses will soon be able to take advantage of a pilot program that allows... More >>
1 day ago Saturday, July 14 2018 Jul 14, 2018 Saturday, July 14, 2018 11:00:00 AM CDT July 14, 2018 in News
(CNN) -- If movie-streaming seems like Goliath, Blockbuster video store owners are an industry's Davids still fighting to keep the... More >>
1 day ago Saturday, July 14 2018 Jul 14, 2018 Saturday, July 14, 2018 8:29:00 AM CDT July 14, 2018 in News
Columbia, MO
Broken Clouds 74°
4am 74°
5am 72°
6am 72°
7am 73°