Columbia residents receiving multiple utility bills a month

1 year 9 months 4 weeks ago Thursday, December 15 2016 Dec 15, 2016 Thursday, December 15, 2016 12:57:00 PM CST December 15, 2016 in News
By: Justice Henderson, KOMU 8 Reporter
loading

COLUMBIA - Several Columbia residents are complaining about getting multiple bills all due in the same month.

Some residents are saying that they are getting a bill that is due at the beginning and end of the month, while others have received more than two bills in the same month. 

Several months ago, the city went through a major system change, which caused a lot of confusion about bills and due dates. This mishap is another extension of issues that have come from the new software.  

Residents went without bills for a couple of months, and then got hit with multiple bills due in the same month. 

In one case, one resident went without bills for the months of September, October and November and later received three bills all due in December. Two of the bills were due a day apart from each other. 

Columbia resident Neisha Goodson said she received two bills in the month of November. 

"I remember because I was so confused because we've never had to pay a utility bill at the end of the month let alone twice in one month!" Goodson said. 

Jim Windsor, assistant director of utilities, said this issue affected about 700 people.

"It's not a normal thing and this shouldn't happen again. It was just because of the problems we had previously in getting those all finalized and this was kind of one of the last things that we are getting fixed." Windsor said. 

The city is willing to work with residents to get this issue under control. Windsor told KOMU people can set up payment plans to help take the load off of the bills that are due.

The city also said that this should be the last issue with bills, and all of the kinks should now be worked out. 

 

More News

Grid
List
CALLAWAY COUNTY - Callaway County deputies found methamphetamine and drug paraphernalia during a traffic stop early Sunday morning, according to... More >>
11 hours ago Sunday, October 14 2018 Oct 14, 2018 Sunday, October 14, 2018 10:05:00 PM CDT October 14, 2018 in News
SLATER - Gloria is a 2-year-old pit bull who was found near Slater, Missouri after someone shot her in the... More >>
13 hours ago Sunday, October 14 2018 Oct 14, 2018 Sunday, October 14, 2018 8:26:00 PM CDT October 14, 2018 in News
COLUMBIA (AP) — Missouri's Republican Senate candidate Josh Hawley took a cue from President Donald Trump on Sunday and said... More >>
16 hours ago Sunday, October 14 2018 Oct 14, 2018 Sunday, October 14, 2018 4:50:00 PM CDT October 14, 2018 in News
(CNN) - For many, the fight against Brett Kavanaugh's confirmation was about more than a seat on the Supreme Court.... More >>
18 hours ago Sunday, October 14 2018 Oct 14, 2018 Sunday, October 14, 2018 3:04:00 PM CDT October 14, 2018 in News
(CNN) - Florida Panhandle officials are trying to figure out how to resume classes after Hurricane Michael damaged or destroyed... More >>
19 hours ago Sunday, October 14 2018 Oct 14, 2018 Sunday, October 14, 2018 2:29:00 PM CDT October 14, 2018 in News
COLUMBIA - Dozens of people gathered at Burr Oak Brewing on Sunday for the second annual Columbia Micro-Con. STL... More >>
19 hours ago Sunday, October 14 2018 Oct 14, 2018 Sunday, October 14, 2018 2:09:00 PM CDT October 14, 2018 in News
MOBERLY- The Randolph County Sheriff's Office is looking for a suspect after an armed robbery at Dino Mart on 1634... More >>
21 hours ago Sunday, October 14 2018 Oct 14, 2018 Sunday, October 14, 2018 12:41:00 PM CDT October 14, 2018 in Top Stories
COLUMBIA - A field of flowers swept through Columbia on Sunday in honor of the Alzheimer's Association’s 2018 Walk to... More >>
1 day ago Sunday, October 14 2018 Oct 14, 2018 Sunday, October 14, 2018 8:54:00 AM CDT October 14, 2018 in News
HARTSBURG - The Hartsburg Pumpkin Festival is celebrating its 27th year with traditions like live music and picking your own... More >>
1 day ago Saturday, October 13 2018 Oct 13, 2018 Saturday, October 13, 2018 11:05:00 PM CDT October 13, 2018 in News
COLUMBIA - City officials declared the month of October Disability Employment Awareness Month at a fundraiser in Stephens Lake Park... More >>
1 day ago Saturday, October 13 2018 Oct 13, 2018 Saturday, October 13, 2018 10:39:00 PM CDT October 13, 2018 in News
COLUMBIA - The first ever Marc’s Dash 5K and Fun Run was held Saturday to honor a fallen firefighter. ... More >>
1 day ago Saturday, October 13 2018 Oct 13, 2018 Saturday, October 13, 2018 8:43:00 PM CDT October 13, 2018 in News
FULTON - "Richard's Family" said its goal is giving a safe space and a sense of family for LGBTQ youth.... More >>
1 day ago Saturday, October 13 2018 Oct 13, 2018 Saturday, October 13, 2018 7:18:00 PM CDT October 13, 2018 in News
(CNN) -- Hurricane Michael's death toll climbed to 18 Saturday, after another victim was discovered in Virginia. Fears were... More >>
1 day ago Saturday, October 13 2018 Oct 13, 2018 Saturday, October 13, 2018 6:23:00 PM CDT October 13, 2018 in News
JEFFERSON CITY- Police arrested a man wanted for attempted murder and attempted kidnapping Saturday. Police were investigating an unrelated... More >>
1 day ago Saturday, October 13 2018 Oct 13, 2018 Saturday, October 13, 2018 3:50:00 PM CDT October 13, 2018 in News
(CNN) -- The percentage of young kids in the US who received no vaccine doses has continued to rise, as... More >>
1 day ago Saturday, October 13 2018 Oct 13, 2018 Saturday, October 13, 2018 2:33:00 PM CDT October 13, 2018 in News
ST. LOUIS (AP) — A Missouri man who previously served 17 years in prison for two killings has been found... More >>
1 day ago Saturday, October 13 2018 Oct 13, 2018 Saturday, October 13, 2018 2:14:15 PM CDT October 13, 2018 in News
COLUMBIA - A Columbia man was shot and killed early Saturday morning on Rice Road and Ballenger Lane. Police... More >>
2 days ago Saturday, October 13 2018 Oct 13, 2018 Saturday, October 13, 2018 8:22:00 AM CDT October 13, 2018 in News
COLUMBIA - Eight weeks into the high school football season and we're back to the chilly, fall nights. Our... More >>
2 days ago Friday, October 12 2018 Oct 12, 2018 Friday, October 12, 2018 6:03:00 PM CDT October 12, 2018 in Friday Night Fever
Columbia, MO
Broken Clouds 37°
10am 42°
11am 44°
12pm 45°
1pm 47°