Columbia sends out annual citizen survey for city services

1 year 10 months 2 weeks ago Tuesday, November 28 2017 Nov 28, 2017 Tuesday, November 28, 2017 6:42:00 PM CST November 28, 2017 in News
By: Craig White, KOMU 8 Reporter
loading

COLUMBIA – Columbia residents should keep an eye on their mailboxes, as the city is sending out its annual citizen survey this week.

The survey asks people how they feel about services the city provides or issues it deals with. It also asks how people perceive the city and how they feel about their personal well-being.

People can grade services like public safety, city parks, utilities and street management. City departments attached to those services will receive feedback on how to improve.

A random sample of about 2,400 households will get a mailed copy of the survey, but it is available to all Columbia residents online.

Civic Relations Officer Toni Messina said the survey is a way for people who don't normally contact the city or their council representatives to express their concerns.

"Depending on the responses that they provide, that will give city policy makers, including the City Council and administrative city leadership, an opportunity to kind of see what's most important to people today," she said.

Messina said the results can help the city determine how it can make changes to match its Strategic Plan.

"If we see that citizen satisfaction or agreement is going up or down, that's going to tell us something about the strategies that we're using," she said. "Maybe we'll need to change some of our tactics. Maybe the things we're doing are really working pretty well."

The survey will close at the end of December and the results will be shared publicly at a City Council meeting in early 2018.

Columbia has done eight citizen surveys since 2003, including the last four years consecutively. 960 people completed the 2016 survey. The condition of city streets had the highest dissatisfaction rate among respondents, but almost 69 percent of people said public safety services like police and fire were the most important for the city to provide.

More News

Grid
List
COLUMBIA - Maries County sheriff's deputies said a drunk driver was to blame in a fatal car crash from early... More >>
4 hours ago Sunday, October 13 2019 Oct 13, 2019 Sunday, October 13, 2019 8:46:00 PM CDT October 13, 2019 in News
COLUMBIA - Drivers on I-70 westbound saw 2 mile long delays around mile marker 124 when the Missouri State Highway... More >>
9 hours ago Sunday, October 13 2019 Oct 13, 2019 Sunday, October 13, 2019 4:18:00 PM CDT October 13, 2019 in News
ROCHEPORT - The Missouri Department of Natural Resources said the number of people using the Katy Trail is down by... More >>
10 hours ago Sunday, October 13 2019 Oct 13, 2019 Sunday, October 13, 2019 3:08:00 PM CDT October 13, 2019 in News
COLUMBIA - The CDC began monitoring the 2019-2020 flu season this weekend. And doctors are urging people to get their... More >>
10 hours ago Sunday, October 13 2019 Oct 13, 2019 Sunday, October 13, 2019 2:55:00 PM CDT October 13, 2019 in Continuous News
COLUMBIA — Six Columbia churches had their first Sunday service with improved emergency health precautions on Oct. 13. The... More >>
11 hours ago Sunday, October 13 2019 Oct 13, 2019 Sunday, October 13, 2019 2:00:00 PM CDT October 13, 2019 in News
HARSTBURG – Celebrating another fall season with pumpkin carving, hayrides and a straw maze, the 28th annual Hartsburg Pumpkin Festival... More >>
17 hours ago Sunday, October 13 2019 Oct 13, 2019 Sunday, October 13, 2019 8:00:00 AM CDT October 13, 2019 in News
TOKYO (AP) — A heavy downpour and strong winds pounded Tokyo and surrounding areas on Saturday as a powerful typhoon... More >>
1 day ago Saturday, October 12 2019 Oct 12, 2019 Saturday, October 12, 2019 8:03:00 PM CDT October 12, 2019 in News
LILBOURN, Mo. (AP) — A small earthquake has been reported in southeastern Missouri. The U.S. Geological Survey says... More >>
1 day ago Saturday, October 12 2019 Oct 12, 2019 Saturday, October 12, 2019 7:41:00 PM CDT October 12, 2019 in News
COLUMBIA — One person died after a crash in Cooper County Saturday morning. Haven Pennington, 19, drove her Pontiac... More >>
1 day ago Saturday, October 12 2019 Oct 12, 2019 Saturday, October 12, 2019 4:55:00 PM CDT October 12, 2019 in News
There is 5:40 left in the game. North Kansas City's Ronaldo Calderon kicks a field goal to give the... More >>
1 day ago Saturday, October 12 2019 Oct 12, 2019 Saturday, October 12, 2019 12:36:00 PM CDT October 12, 2019 in News
JEFFERSON CITY — The dome of the Missouri Capitol building will be lit pink in honor of breast cancer... More >>
1 day ago Saturday, October 12 2019 Oct 12, 2019 Saturday, October 12, 2019 12:08:00 PM CDT October 12, 2019 in News
HARTSBURG - The Hartsburg Pumpkin Festival announced parking will be moved to the river roads near the festival grounds. ... More >>
1 day ago Saturday, October 12 2019 Oct 12, 2019 Saturday, October 12, 2019 5:50:44 AM CDT October 12, 2019 in News
COLUMBIA - A Columbia man is behind bars after a search warrant turned up illegal drugs and and a firearm.... More >>
2 days ago Friday, October 11 2019 Oct 11, 2019 Friday, October 11, 2019 10:07:00 PM CDT October 11, 2019 in News
COLUMBIA - Below are scores from football games around mid-Missouri. Final scores are in bold. ... More >>
2 days ago Friday, October 11 2019 Oct 11, 2019 Friday, October 11, 2019 6:39:00 PM CDT October 11, 2019 in Friday Night Fever
COLUMBIA - Friday Night Fever’s Week 7 Game of the Week features an interesting game between a traveling Rockhurst (3-3)... More >>
2 days ago Friday, October 11 2019 Oct 11, 2019 Friday, October 11, 2019 6:10:00 PM CDT October 11, 2019 in Friday Night Fever
COLUMBIA - The Columbia Police Department is asking for the public’s help locating 28-year-old Mengqi Ji Elledge. Elledge was... More >>
2 days ago Friday, October 11 2019 Oct 11, 2019 Friday, October 11, 2019 4:38:00 PM CDT October 11, 2019 in News
NEW FLORENCE - The Missouri State Highway Patrol awarded Randy Nordman and his widow Julie Nordman with the department's highest... More >>
2 days ago Friday, October 11 2019 Oct 11, 2019 Friday, October 11, 2019 3:52:00 PM CDT October 11, 2019 in News
CALIFORNIA - The Moniteau County Sheriff’s Office and the California Police Department made contact with people in two vehicles that... More >>
2 days ago Friday, October 11 2019 Oct 11, 2019 Friday, October 11, 2019 1:59:00 PM CDT October 11, 2019 in News
Columbia, MO
Broken Clouds 44°
2am 45°
3am 44°
4am 40°
5am 40°