Insurance claims from hail storm with a no-contact process

1 month 3 weeks 5 days ago Tuesday, April 07 2020 Apr 7, 2020 Tuesday, April 07, 2020 6:00:00 PM CDT April 07, 2020 in News
By: Morgan Riddell, KOMU 8 Reporter
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JEFFERSON CITY - Essential workers are continuing to change their usual routines in order to keep people safe during the COVID-19 pandemic. But natural disasters are posing an issue for those that come to help as people have been complying with stay-at-home orders.

Hail the size of baseballs hit Jefferson City on March 27. A week and a half later, State Farm is still working and has changed their processes in order to help.

Casey Jones is a WCCS Deployed Claims Specialist for State Farm. He made it to Jefferson City the day after the hail hit and has been working since.

“I think as of right now we’ve flown over 100 of our customers homes,” he said. 

Jones is on a team that pilots drones to survey the damage.

“This isn’t our first rodeo, but COVID-19 is new so we try to adapt to whatever the situation may be,” he said.

He was in Nashville surveying tornado damage before this. This new way of surveying damage for houses is keeping both workers and customers safe.

“My first reaction when meeting someone is to shake their hand, but that’s my nature,” he said. “With COVID-19 we're trying to use this technology to limit that interaction.”

Using a drone creates no need for insurance claim inspectors to approach the house. State Farm had more than 6,500 hail claims across mid-Missouri. Half of those were auto claims.

The company has a team set up at Captiol Mall for zero interaction inspections. 

“The customers schedule a time, they pull up, they stay in their vehicle so they don’t have to worry,” Jones said. 

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