McCaskill to Detail Upgrades for VA Centers

8 years 2 months 3 weeks ago Tuesday, February 22 2011 Feb 22, 2011 Tuesday, February 22, 2011 9:40:35 AM CST February 22, 2011 in Continuous News
Source: Associated Press

ST. LOUIS (AP) - Sen. Claire McCaskill will be in St. Louis Tuesday to detail a new program that she says is aimed at improving the experience for veterans at VA health care centers in Missouri. She says the program addresses frustrations of veterans and seeks to better assess the quality of care in Missouri. The program allows veterans to be so-called "secret shoppers" at Veterans Affairs health care centers, allowing them to provide confidential feedback through a survey.

Details will be announced at a late-morning news conference at Soldiers Memorial Military Museum.

The effort follows sterilization problems at the John Cochran VA Medical Center in St. Louis. Lawmakers say they have also heard complaints about customer service at the St. Louis center.

 

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