Nonprofit receives grant to develop call center for ACA users

4 years 2 months 1 week ago Tuesday, September 01 2015 Sep 1, 2015 Tuesday, September 01, 2015 12:00:00 PM CDT September 01, 2015 in News
By: Katie Pylipow, KOMU 8 Digital Producer

COLUMBIA - Primaris Foundation, a non-profit insurance counseling company, received a $175,000 grant to build a new call center to help consumers sign up for insurance under Affordable Care Act and connect with Medicare counselors.

The Missouri Foundation for Health gave Primaris Foundation the grant to develop the call center, which will be in Columbia and feature trained operators who will provide enrollment referrals, event information and appointment scheduling.

The call center is a part of the Cover Missouri Coalition, and the operators will have resources to provide referral information to local assistance organizations and events. 

The grant will be active for 12 months beginning Sept. 1. Both the call center and a toll-free number are expected to go live by October.

Hours of operation for the call center will be from 8 a.m. to 7 p.m. on weekdays and 8 a.m. to noon on Saturdays during marketplace open enrollment from Oct. 1, 2015 to Jan. 31, 2016. During the remaining months of the grant, the center will be open from 8:30 a.m. to 5 p.m. on weekdays. 

The center will be led by a full-time senior customer-service representative and have six part-time customer-service representatives until Jan. 31. After that time, the call center will be led by the senior full-time customer-service representative and two part-time customer-service representatives.

[Editor's note: This story has been updated to include information about the location of the call center.]

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