One Columbia Business Carries Mixed Reactions Among Employees and Consumers

6 years 7 months 1 week ago Friday, March 08 2013 Mar 8, 2013 Friday, March 08, 2013 7:48:00 PM CST March 08, 2013 in News
By: Danielle Carter
loading

COLUMBIA - One door-to-door Columbia business that some customers have been dissatisfied with, has led one employee to set the record straight.

KOMU 8 News aired a story on Saturday, Feb. 16 about C & R Distributing, a company that sells Kirby vacuums door-to-door across Mid-Missouri. According to multiple online forums such as Topix.com and the Better Business Bureau website, customers have been less than satisfied with both the vacuums and C & R Distributing's selling tactics. Customers have complained of the company taking back the free incentives handed out for listening to sales pitches, and insistent selling tactics such as staying until 1 a.m. the next morning.

So what do previous employees have to say about the company? KOMU 8 News interviewed a former employee to see what she thought about her time with the company.

Kelli Elliott was employed with Team Navigator, a previous name of C & R Distributing, from Jan. 2006 to Jan. 2008 and left to have a baby. Elliott had only good things to say about the company, its employees, and the owners, Rusty and Cheryl Custard.

When asked about multiple name changes to the company, she said the company has always been C & R Distributing. However, when salespeople reached the top sales level, a Five Diamond, they would split off and form their own branch.

In response to questions about people complaining they were paid under minimum wage or unfairly treated, she said many people entered the company thinking it was a way to "get rich quick" without doing much work.

"It's all commission based so if you don't do the work, you're not going to get the pay. It's commissions only. That's all up to the individual," Elliott said.

In the past, C & R Distributing has gotten in trouble with local police for not presenting either business licenses or solicitor's licenses, including in Columbia.

Elliott said that C & R Distributing always tried to have the right forms of documentation at the ready, but since different cities have different rules, it sometimes didn't work out.

"Sometimes it's hard to know which ones are which," Elliott said. "We would always try to do our best and make sure we had the proper paperwork. Some towns just flat out refused to give a solicitor's license. Other towns bury you in so much paperwork that it takes two years to get the license."

As for the "free" incentives, Elliott says the customers needed to listen more closely to the pitch.

"We would offer a gift, yes, but it was a 'thank you' for helping us out," Elliott said. "We did not just go, 'Here it's free,' 'Oh I'll take it back' type thing."

Lastly, when asked about some employees having criminal records, Elliott also had a reply.

"Everybody had to pass the Casenet background," Elliott said. "Now does that mean your record has to be 100% squeaky clean? No. But you're not allowed to work there if you have felonies or severe misdemeanors such as stalking, things like that. But there are the occasional people who have these records in other states or do not disclose the information and it's not found right away on Casenet."

However, when KOMU 8 News did a quick search of a few people listed as employees of Team Navigator, gathered from a Columbia police report, some employees had several serious charges including stalking, domestic assault, and abuse of a child.

KOMU 8 News also attempted to reach out to another former employee of C & R Distributing. However, he did not show up to the interview and was unreachable on his phone.

 

More News

Grid
List
JEFFERSON CITY - The fifth annual Project Homeless Connect begins Friday. The event provides support for those experiencing homelessness,... More >>
3 hours ago Friday, October 18 2019 Oct 18, 2019 Friday, October 18, 2019 3:23:00 AM CDT October 18, 2019 in News
COLUMBIA — After a controversial sermon at The Crossing on Sunday, the LGBTQ community is calling for those involved to... More >>
10 hours ago Thursday, October 17 2019 Oct 17, 2019 Thursday, October 17, 2019 7:41:00 PM CDT October 17, 2019 in News
COLUMBIA - The Princeton Review named the University of Missouri to three of its "best" lists. MU made the... More >>
12 hours ago Thursday, October 17 2019 Oct 17, 2019 Thursday, October 17, 2019 6:16:51 PM CDT October 17, 2019 in News
Walt Disney once said, "All dreams can come true, if we have the courage to pursue them." If your dream... More >>
13 hours ago Thursday, October 17 2019 Oct 17, 2019 Thursday, October 17, 2019 5:25:44 PM CDT October 17, 2019 in News
COLUMBIA - Simmons Bank, the Arkansas-based bank which bought Landmark Bank over the summer, confirmed some positions will be eliminated.... More >>
13 hours ago Thursday, October 17 2019 Oct 17, 2019 Thursday, October 17, 2019 5:01:00 PM CDT October 17, 2019 in News
JEFFERSON CITY - Former Camden County sheriff's deputy Leonard Jerome Wilson pleaded guilty earlier today to receiving child pornography as... More >>
14 hours ago Thursday, October 17 2019 Oct 17, 2019 Thursday, October 17, 2019 4:15:00 PM CDT October 17, 2019 in News
BOONVILLE - A grand jury indicted a man on October 11 for one count of child molestation. Robert Bosma,... More >>
14 hours ago Thursday, October 17 2019 Oct 17, 2019 Thursday, October 17, 2019 3:33:00 PM CDT October 17, 2019 in News
HIGH POINT- In an effort to increase safety at school, High Point school district recently began arming select teachers. ... More >>
16 hours ago Thursday, October 17 2019 Oct 17, 2019 Thursday, October 17, 2019 2:21:00 PM CDT October 17, 2019 in News
COLUMBIA - Missouri school districts found out Thursday how well they performed over the last school year following the release... More >>
16 hours ago Thursday, October 17 2019 Oct 17, 2019 Thursday, October 17, 2019 2:17:00 PM CDT October 17, 2019 in News
COLUMBIA - Leaders of a support group say their new "Reentry Opportunity Center" will help give recently released inmates the... More >>
16 hours ago Thursday, October 17 2019 Oct 17, 2019 Thursday, October 17, 2019 1:46:00 PM CDT October 17, 2019 in News
FULTON - A man has been arrested after drug bust earlier this morning in Fulton. Antonio Jerome Beard, 43,... More >>
16 hours ago Thursday, October 17 2019 Oct 17, 2019 Thursday, October 17, 2019 1:36:00 PM CDT October 17, 2019 in News
JEFFERSON CITY - Missouri unemployment has decreased a tenth of a percent in the past month according to a new... More >>
17 hours ago Thursday, October 17 2019 Oct 17, 2019 Thursday, October 17, 2019 1:10:00 PM CDT October 17, 2019 in News
COLUMBIA (AP) — A judge has ordered a man to repay most of a $2 million settlement he received after... More >>
17 hours ago Thursday, October 17 2019 Oct 17, 2019 Thursday, October 17, 2019 12:50:00 PM CDT October 17, 2019 in News
(CNN) -- Rep. Elijah Cummings, a longtime Maryland Democrat and key figure leading investigations into President Donald Trump, has died... More >>
20 hours ago Thursday, October 17 2019 Oct 17, 2019 Thursday, October 17, 2019 10:04:01 AM CDT October 17, 2019 in News
JEFFERSON CITY - Immaculate Conception Catholic Parish's discussion panel will center on the "Faith Response to Climate Change." The... More >>
23 hours ago Thursday, October 17 2019 Oct 17, 2019 Thursday, October 17, 2019 7:30:00 AM CDT October 17, 2019 in News
FULTON – Callaway County has existed for nearly 200 years without taxes that support law enforcement or the county judicial... More >>
1 day ago Thursday, October 17 2019 Oct 17, 2019 Thursday, October 17, 2019 3:38:00 AM CDT October 17, 2019 in News
COLUMBIA - On Wednesday morning the National Oceanic and Atmospheric Association (NOAA) released an update to global land and ocean... More >>
1 day ago Wednesday, October 16 2019 Oct 16, 2019 Wednesday, October 16, 2019 9:49:00 PM CDT October 16, 2019 in Climate
MEXICO – A vape business owner defended their products after Governor Mike Parson released his ‘Clean the Air’ campaign Tuesday.... More >>
1 day ago Wednesday, October 16 2019 Oct 16, 2019 Wednesday, October 16, 2019 9:11:00 PM CDT October 16, 2019 in News
Columbia, MO
Broken Clouds 44°
7am 47°
8am 48°
9am 53°
10am 57°